Bay Alarm
5130 Commercial Cir,
Concord, 94520, CA,
United States
Concord, 94520, CA,
United States
1 800-610-1000
Retail
Bay Alarm Technographics
Bay Alarm Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bay Alarm and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Bay Alarm employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bay Alarm has purchased the following applications: Sage Intacct for ERP Financial in 2020, LiveChat for Chatbots and Conversational AI in 2017, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bay Alarm is running and its propensity to invest more and deepen its relationship with Sage , HighRadius , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bay Alarm revenues, which have grown to $170.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bay Alarm intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bay Alarm Tech Stack and Enterprise Applications
Bay Alarm ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Bay Alarm implemented Sage Intacct as its ERP Financial application. Bay Alarm is using Sage Intacct on their website, which confirms the vendor and public facing presence of the financial platform.
The implementation centers on Sage Intacct core financial functionality, using the application for general ledger, accounts payable, accounts receivable, cash management and financial reporting capabilities. Configuration work emphasized standard ERP Financial workflows such as invoice management, order to cash coordination and month end close orchestration to support the company finance and accounting teams.
Sage Intacct was deployed as a cloud SaaS financial platform, provisioned to serve Bay Alarm's corporate finance function within its retail operations. The deployment architecture is consistent with centralized cloud provisioning for financial data and reporting, enabling role based access and consolidated transaction processing across the organization.
Operational ownership sits with finance and accounting, with governance focused on financial process standardization, chart of accounts alignment and access controls to manage financial data integrity. The narrative links Bay Alarm, Sage Intacct, ERP Financial and core finance functions to clarify the company application relationship for downstream GTM and analytics use.
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Payment Processing | ERP |
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2021 | 2021 |
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Bay Alarm AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Bay Alarm implemented LiveChat to add on-site conversational support. LiveChat is deployed as a web chat widget and represents Bay Alarm's use of Chatbots and Conversational AI for customer engagement on its public website, supporting customer service and online lead capture workflows.
The implementation integrates the LiveChat application into the website front end, using the vendor hosted messaging stack and agent console to provide real-time messaging and scripted response capabilities. Operational coverage centers on customer service and sales functions, with configuration focused on chat routing, canned messages, session handoff to human agents, and channel governance tied to web ownership and standard chat workflow controls.
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Bay Alarm Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Bay Alarm deployed DocuSign eSignature as a Digital Signing solution on its public website. The implementation embeds DocuSign eSignature into customer-facing workflows to capture legally binding signatures for service agreements and consent forms presented via the web channel.
Configuration centers on embedded signing experiences and server-side envelope generation using standard eSignature capabilities, including reusable templates, role-based signing fields, recipient authentication controls, and a retained audit trail for each transaction. The implementation leverages API-driven envelope creation and callback notifications to signal completed signatures for downstream document handling.
Operational scope is focused on web-based customer interactions, aligning signing workflows with sales and field service contract execution rather than internal administrative systems. Governance appears to include centralized template management, signing and authentication policies, and retention of audit metadata to support compliance and dispute resolution.
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Bay Alarm CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Bay Alarm PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Bay Alarm IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Bay Alarm
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Financial Officer | CXO | Finance | |
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Accounts Receivable Manager | Manager | Finance | |
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Apps Being Evaluated by Bay Alarm Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bay Alarm IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bay Alarm digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bay Alarm Technographics
Bay Alarm is a Retail organization based in United States,
with around 1100 employees and annual revenues of $170.0 million.
Bay Alarm operates a diverse technology stack with applications such as
Sage Intacct, LiveChat and DocuSign eSignature,
covering areas like ERP Financial, Chatbots and Conversational AI and Digital Signing.
Bay Alarm has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, LiveChat, Inc. and DocuSign.
Bay Alarm recently adopted applications including
Zoominfo Platform in 2022, HighRadius EIPP Cloud in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bay Alarm’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bay Alarm’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bay Alarm technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.