Curepipe, x,
Mauritius
Beachcomber Resorts & Hotels Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Beachcomber Resorts & Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Beachcomber Resorts & Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Beachcomber Resorts & Hotels has purchased the following applications: Slack Connect for Collaboration in 2022, Shiji Reviewpro Reputation for Customer Experience in 2018, Kantox Currency Management Automation for FX and Currency Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Beachcomber Resorts & Hotels is running and its propensity to invest more and deepen its relationship with Salesforce , Shiji Group , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Beachcomber Resorts & Hotels revenues, which have grown to $354.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Beachcomber Resorts & Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Survey and Questionnaire | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shiji Group | Legacy | Shiji Reviewpro Reputation | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Beachcomber Resorts & Hotels implemented Shiji Reviewpro Reputation across its portfolio to centralize guest feedback and reputation management. The group opted in July 2018 for ReviewPro Online Reputation Management and the Guest Survey Solution to strengthen its Customer Experience capabilities and to gather real guest experience data across properties.
The implementation emphasized two functional modules, the Online Reputation Management solution and the Guest Survey Solution, configured to capture and consolidate reviews, direct survey responses, and guest sentiment into a single operational view. Shiji Reviewpro Reputation was used to standardize feedback collection workflows, enable structured follow up on guest comments, and surface recurring service and amenity issues for operational teams.
Operational coverage was the Beachcomber collection of resorts and hotels in Mauritius, with deployment scoped to property level and centralized reporting for group management. The solution was embedded into existing quality and operations routines, with Quality Managers designated as primary users to triage feedback, assign corrective actions, and close the loop with frontline teams.
Governance and process change included formalizing a continuous improvement loop driven by guest surveys and review monitoring, and staffing a team of Quality Managers to operationalize insights. Beachcomber reported improved key performance indicators within six months and maintained higher standards across all properties by acting on feedback reported through Shiji Reviewpro Reputation, demonstrating a closed loop approach to Customer Experience management.
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Tag Management | CRM |
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2014 | 2014 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kantox | Legacy | Kantox Currency Management Automation | FX and Currency Management | TRM | n/a | 2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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