BeamAndGo Philippines Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BeamAndGo Philippines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13 BeamAndGo Philippines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BeamAndGo Philippines has purchased the following applications: Infobip Conversations for Call Center in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BeamAndGo Philippines is running and its propensity to invest more and deepen its relationship with Infobip , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BeamAndGo Philippines revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BeamAndGo Philippines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Infobip | Legacy | Infobip Conversations | Call Center | CRM | n/a | 2022 | 2022 | In 2022 BeamAndGo Philippines implemented Infobip Conversations as a Call Center application to centralize customer support and marketing communications across the Philippines and regional OFW markets. This customer service and CRM implementation paired Infobip Conversations with the People CDP to create unified customer profiles and enable omnichannel engagement. BeamAndGo configured Infobip Conversations to unify Live Chat, Facebook Messenger and WhatsApp channels into a single agent workspace, implementing omnichannel routing and consolidated conversation history. The deployment emphasized inbox consolidation, agent response templates and workflow automation aligned with Call Center capabilities, while the People CDP aggregated customer attributes for personalized messaging and segmentation. Integrations explicitly included Live Chat, Messenger and WhatsApp alongside People CDP, forming a synchronized messaging stack used by support and marketing teams. Operational coverage targeted inbound and outbound interactions for the Philippines and overseas Filipino worker segments, positioning Conversations and People CDP as the central CRM and communication hub for customer-facing operations. Governance focused on centralized agent workflows and profile-driven messaging controlled through Infobip Conversations and People CDP, enabling coordinated campaign and support orchestration. The customer case cites cost reductions of up to 30 percent and a doubling of agent response time as reported outcomes of the Infobip Conversations and People CDP deployment. | |
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CRM | CRM |
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2021 | 2021 |
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