List of Infobip Conversations Customers
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Since 2010, our global team of researchers has been studying Infobip Conversations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Infobip Conversations for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Infobip Conversations for Call Center include: Bolt, a Estonia based Professional Services organisation with 800 employees and revenues of $1.43 billion, Flamingo Colombia, a Colombia based Retail organisation with 1002 employees and revenues of $50.0 million, BeamAndGo Philippines, a Philippines based Professional Services organisation with 13 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Infobip Conversations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Infobip Conversations customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BeamAndGo Philippines | Professional Services | 13 | $2M | Philippines | Infobip | Infobip Conversations | Call Center | 2022 | n/a | In 2022 BeamAndGo Philippines implemented Infobip Conversations as a Call Center application to centralize customer support and marketing communications across the Philippines and regional OFW markets. This customer service and CRM implementation paired Infobip Conversations with the People CDP to create unified customer profiles and enable omnichannel engagement. BeamAndGo configured Infobip Conversations to unify Live Chat, Facebook Messenger and WhatsApp channels into a single agent workspace, implementing omnichannel routing and consolidated conversation history. The deployment emphasized inbox consolidation, agent response templates and workflow automation aligned with Call Center capabilities, while the People CDP aggregated customer attributes for personalized messaging and segmentation. Integrations explicitly included Live Chat, Messenger and WhatsApp alongside People CDP, forming a synchronized messaging stack used by support and marketing teams. Operational coverage targeted inbound and outbound interactions for the Philippines and overseas Filipino worker segments, positioning Conversations and People CDP as the central CRM and communication hub for customer-facing operations. Governance focused on centralized agent workflows and profile-driven messaging controlled through Infobip Conversations and People CDP, enabling coordinated campaign and support orchestration. The customer case cites cost reductions of up to 30 percent and a doubling of agent response time as reported outcomes of the Infobip Conversations and People CDP deployment. | |
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Bolt | Professional Services | 800 | $1.4B | Estonia | Infobip | Infobip Conversations | Call Center | 2021 | n/a | In 2021, Bolt implemented Infobip Conversations in a Call Center context to power a WhatsApp-driven driver registration and onboarding journey, using Infobip Conversations together with Answers and Moments. The initiative began as a trial in South Africa and was scaled across multiple African and European markets, targeting customer acquisition and driver onboarding for Bolt’s transportation operations. Bolt configured Infobip Conversations to orchestrate conversational messaging, with Answers providing conversational AI for automated intent recognition and Moments managing timed messaging campaigns and sequences. The implementation emphasized automated registration workflows, document collection prompts and guided onboarding messages on the WhatsApp channel, with Conversations serving as the primary conversational orchestration layer. Integrations were explicitly channel-focused, centered on WhatsApp as the messaging transport and Infobip modules Conversations, Answers and Moments for conversational routing and campaign orchestration. Operational coverage spanned driver acquisition and onboarding teams across regional markets, shifting parts of the onboarding workflow to asynchronous, messaging-first interactions and defining handoff points to human operators for complex cases. The deployment produced a documented 40% increase in driver registration conversion after the South Africa trial, demonstrating measurable uplift in the customer-acquisition and onboarding use case using Infobip Conversations. | |
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Flamingo Colombia | Retail | 1002 | $50M | Colombia | Infobip | Infobip Conversations | Call Center | 2020 | n/a | In 2020 Flamingo Colombia deployed Infobip Conversations as part of its Call Center strategy to shift customer support from voice channels to chat and messaging, reflecting a pandemic-era acceleration of digital customer service. The deployment targeted retail customer-service and e-commerce workflows, with a specific emphasis on online sales support and post-purchase inquiry handling in Colombia. The implementation combined Infobip Conversations with a WhatsApp chatbot to handle front-line inquiries, using chat automation and agent escalation workflows to reduce time to first response. Infobip Conversations was configured to support conversational routing, message templates on WhatsApp, and scripted bot-to-agent handovers, aligning with standard Call Center capabilities for multichannel messaging and chat orchestration. Operational coverage focused on customer support and e-commerce teams, shifting volume from voice to text channels and embedding chat into the online purchase and servicing journey. Flamingo Colombia reported faster response times and improvements in online sales and customer satisfaction, including reported increases in conversion and NPS following the Conversations and WhatsApp chatbot rollout. Governance emphasized a rapid SaaS rollout during pandemic-driven digitalisation, implementing chat-first processes and updating support workflows to prioritize messaging channels. The deployment reflects a common Call Center pattern of centralizing digital messaging, automating routine inquiries, and routing complex cases to agents to improve service consistency. |
Buyer Intent: Companies Evaluating Infobip Conversations
- Modern Aviation, a United States based Transportation organization with 210 Employees
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