Wilkes Barre, 18706-1462, PA,
United States
Bekins Moving Solutions Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bekins Moving Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Bekins Moving Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bekins Moving Solutions has purchased the following applications: Birdeye Payments for Payment Processing in 2022, ADP Recruiting for Recruiting, Applicant Tracking System in 2020, LiveChat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bekins Moving Solutions is running and its propensity to invest more and deepen its relationship with Birdeye , ADP , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bekins Moving Solutions revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bekins Moving Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Birdeye | Legacy | Birdeye Payments | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
In 2022 Bekins Moving Solutions is inferred to have adopted Birdeye Payments as part of its Payment Processing footprint, based on documented use of Birdeye messaging and text-based review workflows for its multi-location moving operations in the United States. The attribution to Birdeye Payments follows from Bekins' reliance on Birdeye text and inbox workflows and from Birdeye's published text-to-pay and payments integrations, aligning the company, Birdeye Payments, Payment Processing, with CRM and collections functions.
The implementation narrative centers on messaging-driven payment capabilities, with Birdeye Payments likely configured to support text-to-pay prompts, unified customer inbox handling, and automated payment request messaging tied to existing review and engagement flows. Functional modules inferred from the case context include messaging orchestration, inbox workflow automation, and payments linkage to CRM/collections workflows, with Birdeye Payments referenced explicitly as the Payment Processing application.
Operational coverage targeted Bekins' multi-location US moving business and its customer-facing operations, specifically customer service, billing, and collections teams that manage appointment follow up and post-move engagement. Governance appears to have emphasized embedding payment collection into established text and inbox processes rather than a standalone billing rollout, integrating payments into customer engagement sequences while preserving the review and engagement workflows that drove increased reviews and customer engagement.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2021 | 2021 |
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Online Meeting Scheduling | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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