Benchling
680 Folsom St., 8th Floor,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 415-590-2798
Professional Services
Benchling Technographics
Benchling Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Benchling and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Benchling employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Benchling has purchased the following applications: Greenhouse ATS for Applicant Tracking System in 2020, Ruby Live Chat for Chatbots and Conversational AI in 2021, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Benchling is running and its propensity to invest more and deepen its relationship with Greenhouse , Sequoia , BambooHR or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Benchling revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Benchling intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Benchling Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Benchling implemented Greenhouse ATS as its Applicant Tracking System to serve as the primary hiring platform on its website. Greenhouse ATS was provisioned as the cloud hosted candidate intake and tracking layer, directly driving job postings on Benchling's public career site and centralizing applicant capture and pipeline visibility.
The deployment focused on standard Applicant Tracking System capabilities, including job requisition management, candidate profile and resume management, configurable hiring stages, interview scheduling and coordination, and offer tracking. Operational ownership resides with Benchling's recruiting and talent acquisition teams, who configured workflow templates, role based access controls, interview kits and reporting views to align recruitment processes with hiring manager workflows and compliance needs.
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Benefits Administration | HCM |
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2020 | 2021 |
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Core HR | HCM |
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2020 | 2021 |
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Employee Engagement | HCM |
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2019 | 2019 |
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Interview Scheduling | HCM |
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2020 | 2020 |
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Payroll Tax Compliance | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2021 |
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Workforce Analytics | HCM |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Benchling implemented Ruby Live Chat on its website to introduce real-time web conversational engagement. Ruby Live Chat was deployed as a customer-facing interface within the Chatbots and Conversational AI category to capture and manage inbound visitor interactions directly on public pages.
The implementation centers on an embedded chat widget that surfaces on Benchling web pages and routes sessions to a cloud agent console, consistent with standard Chatbots and Conversational AI architectures. Functional capabilities implemented include live agent handling, session persistence and transcript capture, canned responses and conversational routing rules, and web messaging analytics to monitor interaction volume and agent activity.
Operationally the Ruby Live Chat deployment targets customer-facing business functions, primarily support and sales workflows, with centralized configuration of chat logic and user access controls for operators. Governance focused on aligning chat response templates and escalation workflows with existing customer engagement processes, while rollout was executed as a site-level embed of Ruby Live Chat across Benchling web properties.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Benchling implemented Zoom as its Audio Video and Web Conferencing application. Benchling uses Zoom on their website to host embedded meeting join flows and to surface live conference sessions for external users, positioning the public site as a direct access point for synchronous customer engagement and remote collaboration. The deployment leverages standard Zoom meeting and webinar capabilities, applying real time audio, video, screen sharing, and attendee controls to sales demos, customer onboarding, and remote professional services workshops. Administration is organized through centralized account and meeting provisioning, with site level embedding and web client integration managing access and join experiences for external participants.
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Benchling
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Benchling Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Benchling IT executives and key decision makers. This section highlights Benchling's latest recorded technology evaluations, including Samsara Platform for Real-Time Transportation Visibility on 2024-11-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Benchling digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Benchling Technographics
Benchling is a Professional Services organization based in United States,
with around 900 employees and annual revenues of $200.0 million.
Benchling operates a diverse technology stack with applications such as
Greenhouse ATS, Ruby Live Chat and Zoom,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Benchling has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Greenhouse, Ruby and Zoom Video Communications.
Benchling recently adopted applications including
Knoetic People Analytics in 2023, Aviator MergeQueue in 2022 and 6sense Account Engagement Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Benchling’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Benchling’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Benchling technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.