BenefitMall
12404 Park Central Drive Suite 400S,
Dallas, 75251, TX,
United States
Dallas, 75251, TX,
United States
1 469-791-3300
Insurance
BenefitMall Technographics
BenefitMall Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BenefitMall and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 BenefitMall employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BenefitMall has purchased the following applications: Cisco Webex for Recruiting for Recruiting in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BenefitMall is running and its propensity to invest more and deepen its relationship with Cisco Systems , eSkill , Scorebuddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BenefitMall revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BenefitMall intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BenefitMall Tech Stack and Enterprise Applications
BenefitMall HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex for Recruiting | Recruiting | HCM | n/a | 2018 | 2018 |
BenefitMall implemented Cisco Webex for Recruiting in 2018 to strengthen its Recruiting technology stack. Cisco Webex for Recruiting from Cisco Systems was deployed to support talent acquisition and interview orchestration across the hiring lifecycle.
Deployment centered on a cloud-hosted Webex configuration that provided virtual interview rooms, candidate-facing meeting links, and support for multi-party interview panels. The implementation emphasized interview scheduling and real-time collaboration features typical of Recruiting applications, including secure video sessions and shared interviewer notes. Cisco Webex for Recruiting was configured to generate interview links and session controls aligned with recruiter and hiring manager workflows.
The implementation integrated with Workday Recruiting on BenefitMall's public career site to surface Webex meeting links and embed interview scheduling into candidate events. Integration focused on passing interview events and calendar invitations between Workday Recruiting and Webex to centralize interview orchestration within the Recruiting workflow. Operational coverage targeted recruitment and human resources teams across BenefitMall's United States operations.
Governance established standardized interview scheduling ownership between recruiters and hiring managers and role-based access to session recordings and meeting controls to maintain consistency and compliance. Configuration choices prioritized aligning Cisco Webex for Recruiting with existing Workday Recruiting processes while preserving Workday as the applicant tracking and job posting system.
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Talent Assessment | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2025 | 2025 |
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BenefitMall AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, BenefitMall implemented Salesforce Chat (formerly Salesforce Live Agent) on their public website. Salesforce Chat is a Chatbots and Conversational AI solution providing embedded web chat to capture real time customer inquiries and route sessions to live agents. The deployment centered on embedding the chat widget across customer facing pages and configuring agent console behavior to manage concurrent sessions and operator presence.
Configuration emphasized session routing, transcript capture, canned responses, and queue management to support customer service and sales inquiry handling. Operational coverage included web channels and internal service teams where Salesforce Chat (formerly Salesforce Live Agent) was provisioned for agent assisted conversations and escalation workflows. Governance focused on chat operator permissions, transcript retention settings, and a staged rollout of widget visibility during site testing.
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BenefitMall Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 BenefitMall deployed Adobe Connect on its website as its Audio Video and Web Conferencing solution. The deployment uses Adobe Connect to deliver live webcasts and interactive sessions directly from the corporate site, positioning Adobe Connect as the primary Audio Video and Web Conferencing application for both external engagement and internal sessions.
Adobe Connect is configured to support standard web conferencing capabilities typical of the category, including persistent virtual meeting rooms, screen sharing, session recording and on-demand playback, chat and polling, and breakout room style interactions. The Adobe Connect implementation emphasizes webinar and virtual classroom workflows, with content upload, recording management, and meeting host controls instrumented for recurring event delivery.
Operational scope centers on web‑hosted customer-facing webinars on the public website and internal training or enablement sessions for business teams. The website deployment implies embedding Adobe Connect session endpoints into public pages and orchestrating attendee access, session recordings, and content distribution as part of marketing and training workflows, while administrative controls manage host roles and session governance.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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BenefitMall Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2013 | 2013 |
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BenefitMall CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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BenefitMall ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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BenefitMall PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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BenefitMall IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at BenefitMall
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by BenefitMall Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BenefitMall IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BenefitMall digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD BenefitMall Technographics
BenefitMall is a Insurance organization based in United States,
with around 1200 employees and annual revenues of $150.0 million.
BenefitMall operates a diverse technology stack with applications such as
Cisco Webex for Recruiting, Salesforce Chat (formerly Salesforce Live Agent) and Adobe Connect,
covering areas like Recruiting, Chatbots and Conversational AI and Audio Video and Web Conferencing.
BenefitMall has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Salesforce and Adobe Systems.
BenefitMall recently adopted applications including
Scorebuddy Call Center Quality Assurance in 2025, Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BenefitMall’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BenefitMall’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BenefitMall technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.