Best Buy Canada
425 W 6th Ave Suite #102,
Vancouver, V5Y 1L3, BC,
Canada
Vancouver, V5Y 1L3, BC,
Canada
1 604-435-8223
Retail
Best Buy Canada Technographics
Best Buy Canada Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Best Buy Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Best Buy Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Best Buy Canada has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, HRsoft COMPview for Compensation Management in 2013, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Best Buy Canada is running and its propensity to invest more and deepen its relationship with Oracle , HRsoft , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Best Buy Canada revenues, which have grown to $3.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Best Buy Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Best Buy Canada Tech Stack and Enterprise Applications
Best Buy Canada ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Best Buy Canada implemented Oracle Cloud ERP as its ERP Financial platform to centralize finance and revenue accounting workflows. The Oracle Cloud ERP implementation focused on core financial control and reporting capabilities and aligned with corporate accounting requirements for retail operations across stores, web channels, and distribution centers.
Oracle Cloud ERP was configured to support revenue accounting and ASC 606 revenue recognition procedures, deferred revenue and revenue deferral reporting, month end close automation, and warranty and services accounting tied to Geek Squad offerings. Functional workstreams included developing functional specifications for revenue deferral reports, designing journal and subledger flows to capture contract liabilities, and automating variance commentary and income statement reconciliations to reduce manual error and shorten reporting preparation time.
Operational coverage for the ERP Financial rollout encompassed finance, merchandising, warranty and service finance teams, and central intelligence analytics, with data consolidation from 160 stores, multiple distribution centers, and online channels informing accounting entries and reserve modeling. The implementation supported complex balance sheet reconciliations including inventory valuation reserves, sales return reserves, and unredeemed gift card liability calculations, reflecting close alignment between retail operational data and Oracle Cloud ERP financial ledgers.
Governance and process changes were driven by finance ownership through functional specification delivery, structured testing validations, and coordinated rollout with cross functional stakeholders. SOX related controls for inventory and month end reporting were reinforced, automation was used to decrease errors and streamline monthly reporting, and the program included iterative process development to support ongoing financial management of services, warranty, and marketplace revenue streams.
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Best Buy Canada HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HRsoft | Legacy | HRsoft COMPview | Compensation Management | HCM | n/a | 2013 | 2013 |
In 2013 Best Buy Canada implemented HRsoft COMPview as its enterprise Compensation Management platform to centralize salary planning and compensation governance for its approximately 12,000 employees in Canada. The deployment targeted HR and Total Rewards functions, positioning HRsoft COMPview as the system of record for merit cycles, bonus allocation workflows, and pay band management.
Configuration emphasized standard Compensation Management capabilities, including salary planning workbooks, merit and bonus cycle configuration, manager approval workflows, calibration and rating distribution controls, and role based access for compensation analysts and people managers. The HRsoft COMPview implementation included reporting and export capabilities aligned to payroll and HR operations, and configuration of automation for cyclical compensation events and exception handling.
The environment integrated HRsoft COMPview with the ecosystem of HR and talent tools listed in program documentation, including PeopleSoft for employee master data and HR record synchronization, eQuest and LinkedIn Recruiter for candidate and offer context during compensation decision cycles, and Sterling Backcheck for pre hire verification references feeding candidate status. Collaboration and program governance used tools such as JIRA and Kanban Board for change tracking, Confluence for documentation, and Slack, Outlook, Skype for Business, and HipChat for stakeholder communications.
Governance was structured around formal approval flows and documented change requests, with HR operations owning system configuration and People Managers participating in calibrated compensation reviews. Rollout and ongoing administration were supported by the HR team using HRsoft COMPview alongside operational tooling, aligning compensation administration, approvals, and audit trails under a centralized Compensation Management framework.
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Core HR | HCM |
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2010 | 2010 |
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Employee Engagement | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2010 | 2010 |
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Best Buy Canada ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Best Buy Canada deployed Salesforce Field Service (ex ClickSoftware) to operationalize Field Service Management across Contact and Call Centre, Appliance Concierge, Geek Squad Remote Support, and Geek Squad Field Services. The implementation was built on the Salesforce platform, integrating Service Cloud with Field Service Lightning to consolidate case intake, scheduling, and field execution workflows under a single CRM backbone. The deployment targeted Best Buy Canada retail and Geek Squad service operations within the country and emphasized a unified service experience across remote support and on site technician dispatch.
Salesforce Field Service (ex ClickSoftware) was configured to support core field service capabilities, including work order creation from Service Cloud cases, appointment booking, technician scheduling and dispatch, and mobile technician access to job details. The delivery emphasized configuration and automation inside Field Service Lightning to enforce consistent service processes for Appliance Concierge and Geek Squad Field Services, while preserving remote support workflows for Geek Squad Remote Support. Standard Field Service Management functional terminology such as work orders, service appointments, scheduling, dispatch, and mobile workforce enablement was applied to align business and IT expectations.
Integrations were focused on tight Service Cloud to Field Service Lightning data flows to carry case context into field assignments, and the engagement included collaboration with Traction on Demand as a partner on delivery. The project incorporated DevOps style end user support and continuous feedback loops from field technicians and call centre agents, enabling iterative refinements to configurations and automation rules. Operational coverage spanned customer contact, call centre routing, concierge booking, remote troubleshooting, and field execution, keeping the CRM and field scheduling layers synchronized.
Governance and delivery used an experienced agile model with active contribution across Product Owner, Scrum Master, and Development Team roles, supplemented by Release, Architecture, Security, and Business stakeholders. The CRM Solutions Architect role provided leadership across the three agile roles and direct DevOps support, which kept the solution architecture aligned with product and delivery trade off decisions. The ultimate outcome reported was an extremely positive response from business and IT, and the engagement was described as one of the most successful deliveries in the implementers career.
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Point Of Sale | ERP Services and Operations |
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2020 | 2020 |
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Retail Management | ERP Services and Operations |
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2016 | 2016 |
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Best Buy Canada Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Best Buy Canada eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2023 | 2023 |
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Personalization and Product Recommendations | eCommerce |
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2011 | 2011 |
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Product Information Management | eCommerce |
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2016 | 2016 |
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Best Buy Canada SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2016 | 2016 |
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Best Buy Canada CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Loyalty, Trade Promotion Management | CRM |
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2003 | 2004 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2003 | 2003 |
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Best Buy Canada IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Hardware Asset Management (HAM), IT Asset Management (ITAM) | IT Asset Management |
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2018 | 2018 |
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Best Buy Canada ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Best Buy Canada IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Best Buy Canada CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Best Buy Canada Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Video Surveillance System | Physical Security |
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2008 | 2008 |
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IT Decision Makers and Key Stakeholders at Best Buy Canada
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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Director of Finance | Director | Finance | |
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President Canada | CXO | Finance | |
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Senior Vice President, eCommerce & Technology | VP | Sales | |
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Senior Manager, Payroll & HRIS | Manager | HR | |
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Field Services Lead | Manager | Operations | |
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Director IT - Strategic Capabilities and Operations Support | Director | IT | |
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Vice President Customer Experience & Strategic Operations | VP | Customer Service | |
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Vice President and Chief Technology Officer | CXO | IT | |
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Director IT, Infrastructure Technology | Director | IT | |
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Vice President of Merchandising | VP | Procurement | |
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Director, Compensation | Talent | Org. Effectiveness | Director | HR | |
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Senior Manager, Talent Acquisition | Manager | HR | |
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Talent Acquisition Manager – Technology/Digital Retail | Manager | HR | |
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Corporate Human Resources Manager | Manager | HR | |
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Senior Finance Manager, Financial Planning & Analysis | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Financial Reporting Manager | Manager | Finance | |
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Financial Planning and Analysis Manager | Manager | Finance | |
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Manager, Financial Reporting and Accounting - Controllership | Manager | Finance | |
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Assistant Controller | Director | Finance | |
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Security Engineer | Non Manager | Operations | |
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Manager, Global Information Security | Manager | Operations | |
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Senior IT Manager - Infrastructure | Manager | IT | |
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Corporate Security Coordinator | Non Manager | Operations | |
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Corporate Security Officer | Manager | Operations | |
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Apps Being Evaluated by Best Buy Canada Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Best Buy Canada IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Best Buy Canada digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Best Buy Canada Technographics
Best Buy Canada is a Retail organization based in Canada,
with around 12000 employees and annual revenues of $3.80 billion.
Best Buy Canada operates a diverse technology stack with applications such as
Oracle Cloud ERP, HRsoft COMPview and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Compensation Management and Field Service Management.
Best Buy Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, HRsoft and Salesforce.
Best Buy Canada recently adopted applications including
Genesys Cloud EX in 2023, Mirakl Marketplace Platform in 2023 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Best Buy Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Best Buy Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Best Buy Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.