Best Buy
Best Buy Technographics
Best Buy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Best Buy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 85000 Best Buy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Best Buy has purchased the following applications: Kofax MarkView for AP Automation in 2018, Workday Absence Management for Absence and Leave Management in 2017, ContractPower TotalBid for Construction Bidding in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Best Buy is running and its propensity to invest more and deepen its relationship with Tungsten Automation , SAP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Best Buy revenues, which have grown to $41.53 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Best Buy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Best Buy Tech Stack and Enterprise Applications
Best Buy ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Kofax MarkView | AP Automation | ERP | n/a | 2018 | 2018 |
In 2018, Best Buy implemented Kofax MarkView as part of an AP Automation initiative within its Oracle EBS 12.2.7 financial environment. Kofax MarkView was deployed to address accounts payable processing needs and to integrate automated invoice capture and workflow orchestration with Best Buy finance systems.
The implementation encompassed configuration work across core Oracle Financials modules including Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Cash Management, SLA and i-Expense, together with inventory and order related modules referenced during setup. Kofax MarkView was configured in line with AP Automation practices to support invoice ingestion, indexing, routing for approval, exception handling, and archival, while functional teams defined AS IS and TO BE process flows for procure to pay operations.
Integration work connected Kofax MarkView with Oracle EBS 12.2.7 to enable AP subledger transactions to feed the General Ledger and Fixed Assets modules, and to support end to end posting and reconciliation processes. The project scope included organizational setups such as ledgers, calendars, chart of accounts, inventory organizations and item master controls, with cross functional coordination between AP, GL, procurement and testing teams to finalize end to end scenarios used by business users and QA testers.
Governance and delivery used structured design and validation forums, including JAD sessions, CRP and UAT cycles, and an Agile lifecycle for backlog creation, grooming, daily standups and retrospectives. Business requirements gathering, product backlog management and iterative testing were central to rollout planning and to redefining approval workflows and exception handling tied to the AP Automation solution.
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ERP Financial | ERP |
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2008 | 2008 |
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ERP Financial | ERP |
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2018 | 2019 |
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Expense Management | ERP |
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2015 | 2016 |
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Expense Management | ERP |
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2013 | 2013 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2015 | 2015 |
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Tax Management | ERP |
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2018 | 2018 |
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Best Buy HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2018 |
In 2017 Best Buy implemented Workday Absence Management as part of a broader Workday deployment. Workday Absence Management was configured alongside Workday HCM, Benefits, Payroll, Compensation and Performance Management to provide an integrated Absence and Leave Management capability across HR processes.
The implementation covered core absence modules including configurable leave plans, accrual and balance calculations, eligibility rules, entitlement processing, and manager approval workflows, with employee self service for time off requests and visibility into balances. Configuration emphasized policy-driven rules and automated eligibility checks consistent with typical Absence and Leave Management operations.
Architecturally the deployment used native Workday module integration to surface absence events into HCM records, to feed payroll calculation inputs, and to align benefit eligibility windows, reflecting the stated configuration of HCM, Benefits and Payroll. The scope of impact targeted HR operations, payroll administration, benefits administration and performance linked workflows, while governance focused on centralized absence policy definitions and standardized approval routing to reduce ad hoc local variation.
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Applicant Tracking System | HCM |
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2010 | 2010 |
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Benefits Administration | HCM |
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2017 | 2018 |
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Compensation Management | HCM |
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2017 | 2018 |
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Core HR | HCM |
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2020 | 2022 |
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Employee Experience | HCM |
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2022 | 2022 |
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Employee Recognition and Rewards Management | HCM |
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2022 | 2022 |
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HR Service Delivery | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2010 | 2010 |
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Payroll | HCM |
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2017 | 2018 |
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Performance and Goal Management | HCM |
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2017 | 2018 |
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Talent Sourcing | HCM |
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2021 | 2021 |
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Video Interviewing | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2015 | 2016 |
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Best Buy ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ContractPower | Legacy | ContractPower TotalBid | Construction Bidding | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, Best Buy deployed ContractPower TotalBid in a Construction Bidding implementation to manage retail store construction and remodel bidding across North America. The deployment focused on procurement and construction sourcing workflows, handling private solicitations, detailed line-item cost analysis, and bid award workflows for store projects and remodel programs. ContractPower TotalBid was positioned to centralize solicitation management and standardize bid submission and evaluation for multiple regional construction teams.
Configuration emphasized bid leveling and analytics capabilities consistent with the Construction Bidding category, enabling side-by-side line-item comparisons, weighted scoring during bid evaluation, and structured award approvals, inferred from vendor feature descriptions. Operational coverage spanned procurement, construction sourcing, and program management functions, with role-based access and audit trail controls to support governance and approval workflow standardization. The implementation targeted reduced time-to-award and lower construction spend as stated in vendor materials.
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Enterprise Asset Management | ERP Services and Operations |
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2020 | 2020 |
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Field Service Management | ERP Services and Operations |
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2014 | 2014 |
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Legal Practice Management | ERP Services and Operations |
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2021 | 2021 |
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Retail Management | ERP Services and Operations |
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2004 | 2005 |
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Best Buy AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Cognitive Computing | AI-Powered Application |
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2019 | 2019 |
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Best Buy Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Data Warehouse | Analytics and BI |
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2012 | 2012 |
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Best Buy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Best Buy Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2021 | 2021 |
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Contract Lifecycle Management | Content Management |
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2010 | 2011 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2018 | 2018 |
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Best Buy eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2018 | 2019 |
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eCommerce | eCommerce |
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2025 | 2025 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2008 | 2008 |
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Product Information Management | eCommerce |
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2014 | 2014 |
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Product Information Management | eCommerce |
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2013 | 2013 |
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Shipping Management | eCommerce |
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2020 | 2020 |
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Best Buy SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Demand Forecasting and Planning | SCM |
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2012 | 2012 |
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Order Management | SCM |
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2016 | 2016 |
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Supply Chain Management | SCM |
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2009 | 2009 |
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Supply Chain Management | SCM |
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2013 | 2013 |
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Transportation Management | SCM |
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2015 | 2015 |
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Warehouse Management | SCM |
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2019 | 2019 |
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Warehouse Management | SCM |
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2020 | 2020 |
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Warehouse Management | SCM |
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2010 | 2010 |
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Warehouse Management | SCM |
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2015 | 2016 |
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Best Buy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2023 | 2023 |
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Customer Analytics | CRM |
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2008 | 2008 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Engagement, Customer Loyalty | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Loyalty | CRM |
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2010 | 2010 |
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Customer Loyalty, Trade Promotion Management | CRM |
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2003 | 2004 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Sales Engagement | CRM |
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2021 | 2021 |
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Best Buy EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2013 | 2013 |
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Financial Consolidation and Close | EPM |
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2018 | 2019 |
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Best Buy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2010 | 2011 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Best Buy Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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1998 | 1998 |
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Procurement | Procurement |
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2013 | 2013 |
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Sourcing | Procurement |
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2010 | 2010 |
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Sourcing | Procurement |
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2013 | 2013 |
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Supplier Relationship Management | Procurement |
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1998 | 1998 |
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Supplier Relationship Management | Procurement |
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2010 | 2010 |
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Best Buy SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2016 | 2016 |
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Best Buy TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2021 | 2021 |
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Best Buy PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2001 | 2001 |
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Data Migration | PaaS |
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2022 | 2023 |
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Extract, Transform, and Load (ETL) | PaaS |
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2023 | 2023 |
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File Transfer Protocol | PaaS |
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2013 | 2013 |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Best Buy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Archive as a Service (AaaS) | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Data Warehouse Appliance | IaaS |
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2016 | 2016 |
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Database Management | IaaS |
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2014 | 2014 |
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Best Buy CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2009 | 2009 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Next Generation Firewall | CyberSecurity |
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2018 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Threat Modeling | CyberSecurity |
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2011 | 2012 |
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VPN | CyberSecurity |
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2022 | 2022 |
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Best Buy Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Video Surveillance System | Physical Security |
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2008 | 2008 |
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Best Buy Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2006 | 2006 |
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IT Decision Makers and Key Stakeholders at Best Buy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director - Market and Business Intelligence | Director | IT | |
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Manager, Market and Business Intelligence | Manager | IT | |
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VP, IT Operations | VP | IT | |
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CIO & SVP Information Technology | VP | IT | |
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CFO | CXO | Finance | |
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Manager, Travel Operations, Expense Reimbursement and Card Services | Manager | Finance | |
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Senior Director - Finance Shared Services | Director | Finance | |
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Senior Finance Director – U.S. Retail | Director | Finance | |
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Senior Director - Finance | Director | Finance | |
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Senior Director, Finance and Operations | Director | Finance | |
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Vice President, Infrastructure Services | VP | IT | |
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Associate Director of Digital Engineering - Recommendations & Data Products | Director | IT | |
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CTO & SVP Global eCommerce | VP | Finance | |
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Associate Manager of Analytics and Data Visualization | Manager | IT | |
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Director, Supply Chain Management | Director | Supply Chain | |
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Senior Director, Procurement: Strategic Sourcing, Lifecycle Management & Governance | Director | Procurement | |
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VP of Procurement | VP | Procurement | |
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VP of Supply Chain Management | VP | Supply Chain | |
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Director of Procurement Operaations | Director | Procurement | |
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Chief Financial Officer | CXO | Finance | |
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Senior Vice President and Chief Accounting Officer | CXO | Finance | |
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Senior Vice President Finance | VP | Finance | |
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Senior Director, Indirect Tax | Director | Finance | |
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Senior Vice President - IT | VP | IT | |
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Senior Director, Innovation & Field Operations | Director | Operations | |
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Senior Market Manager, Field Services | Manager | Operations | |
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Senior Director-Field Profit Protection, Operations and Services | Director | Operations | |
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Director of Data Operations | Director | IT | |
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Associate Director, Data & Analytics Portfolio Planning & Cloud Transformation Enablement | Director | IT | |
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Director of Customer Analytics | Director | Customer Service | |
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Senior Director, Category Insights & Analytics | Director | Procurement | |
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Director, Digital & Technology Transformation - Portfolio & Program Management | Director | IT | |
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Director Talent Acquisition | Director | HR | |
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Manager Talent Acquisition | Manager | HR | |
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Recruiter - eCommerce Talent Acquisition | Manager | HR | |
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Director Talent Acquisition | Director | HR | |
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Executive Recruiter | CXO | HR | |
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Senior Vice President – Finance, Tax, Treasury & Internal Audit | VP | Treasury | |
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Senior Director, Tax Planning, Compliance and Accounting | Director | Finance | |
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Tax Director | Director | Finance | |
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CIO | CXO | Finance | |
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EVP, Chief Digital, Analytics and Technology Officer | CXO | IT | |
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Director Information Technology System | Director | IT | |
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Chief Data Analytics Officer | CXO | IT | |
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Director, Finance Systems Strategy, Administration, and Governance | Director | IT | |
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Senior Director, Finance – Financial Services, Loyalty, Membership and Fin Systems Strategy & Admin | Director | IT | |
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Senior Director of Finance | Director | Finance | |
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IT Director | Director | IT | |
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Sr Manager Sales & Operations | Manager | Sales | |
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Sales Operations Manager | Manager | Sales | |
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Sales Operations Manager | Manager | Sales | |
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Director, Customer Experience Measurement | Director | Customer Service | |
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Director of Customer Experience | Director | Customer Service | |
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Director IT - Enterprise CRM | Director | IT | |
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Manager, Loyalty Operations | Manager | Marketing | |
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Director Loyalty Operations and Project Management | Director | Marketing | |
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Senior Manager - Loyalty & Membership Strategy | Manager | Customer Service | |
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SVP, Customer Relationships and Customer Loyalty Program myBestBuy Rewards | VP | Customer Service | |
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SVP, Global Chief Information Security Officer | CXO | IT | |
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Senior Director, Head of Enterprise Privacy & Data Protection | Director | IT | |
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Director Digital & Technology Security Compliance | Director | IT | |
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Associate Director, Application Security & Security Architecture | Director | IT | |
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Director, Enterprise Privacy | Director | Finance | |
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Executive VP, General Counsel and Chief Risk Officer | VP | Operations | |
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Senior Director, Legal | Director | Operations | |
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Senior VP & Deputy General Counsel | VP | Operations | |
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Senior Director, Legal | Director | Operations | |
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Salesforce Administrator/Developer | Manager | Marketing | |
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Salesforce Administrator/ Business Analyst | Manager | Marketing | |
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Salesforce Developer/Administrator | Manager | Marketing | |
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Senior Security Analyst | Non Manager | IT | |
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Computer Room Operator - Information Technology | Non Manager | IT | |
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Director, Technology Portfolio | Director | IT | |
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Apps Being Evaluated by Best Buy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Best Buy IT executives and key decision makers. This section highlights Best Buy's latest recorded technology evaluations, including ADP Payroll for Payroll on 2026-01-03, JDA RedPrairie WMS for Warehouse Management on 2025-07-11, and Dallas Warehouse Management System for Warehouse Management on 2025-06-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Best Buy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-03 | Best Buy | Evaluated | ADP | ADP Payroll | Payroll | HCM |
| 2025-07-11 | Best Buy | Evaluated | Blue Yonder | JDA RedPrairie WMS | Warehouse Management | SCM |
| 2025-06-03 | Best Buy | Evaluated | In-House Applications | Dallas Warehouse Management System | Warehouse Management | SCM |
| 2025-03-12 | Best Buy | Evaluated |
|
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eCommerce | eCommerce |
| 2025-02-03 | Best Buy | Evaluated |
|
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Supply Chain Management | SCM |
| 2024-08-20 | Best Buy | Evaluated |
|
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ERP Financial | ERP |
| 2024-08-20 | Best Buy | Evaluated |
|
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AP Automation | ERP |
| 2024-07-03 | Best Buy | Evaluated |
|
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Core HR | HCM |
| 2024-07-03 | Best Buy | Evaluated |
|
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Workforce Management | HCM |
| 2024-05-29 | Best Buy | Evaluated |
|
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Transportation Management | SCM |
FAQ - APPS RUN THE WORLD Best Buy Technographics
Best Buy is a Retail organization based in United States,
with around 85000 employees and annual revenues of $41.53 billion.
Best Buy operates a diverse technology stack with applications such as
Kofax MarkView, Workday Absence Management and ContractPower TotalBid,
covering areas like AP Automation, Absence and Leave Management and Construction Bidding.
Best Buy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tungsten Automation, Workday and ContractPower.
Best Buy recently adopted applications including
Mirakl Marketplace Platform in 2025, Accenture Conversational AI in 2024 and OptiMine Insight in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Best Buy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Best Buy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Best Buy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.