Best Buy
Best Buy Technographics
Best Buy Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Best Buy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 85000 Best Buy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Best Buy has purchased the following applications: Workday Absence Management for Absence and Leave Management in 2017, Act-On ABM Platform for Account Based Marketing in 2020, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Best Buy is running and its propensity to invest more and deepen its relationship with Workday , Act-On Software , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Best Buy revenues, which have grown to $41.53 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Best Buy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Best Buy Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2018 |
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Applicant Tracking System | HCM |
|
2010 | 2010 |
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Benefits Administration | HCM |
|
2017 | 2018 |
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Compensation Management | HCM |
|
2017 | 2018 |
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Core HR | HCM |
|
2020 | 2022 |
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Employee Experience | HCM |
|
2022 | 2022 |
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Employee Recognition and Rewards Management | HCM |
|
2022 | 2022 |
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HR Service Delivery | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2010 | 2010 |
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Payroll | HCM |
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2017 | 2018 |
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Performance and Goal Management | HCM |
|
2017 | 2018 |
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Talent Sourcing | HCM |
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2021 | 2021 |
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Video Interviewing | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2015 | 2016 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Act-On Software | Legacy | Act-On ABM Platform | Account Based Marketing | CRM | n/a | 2020 | 2020 |
In 2020, Best Buy implemented the Act-On ABM Platform to support Account Based Marketing, with Act-On listing Best Buy as a customer on its website. The implementation is presented as an enterprise ABM adoption by a major retail organization and centers on using the Act-On ABM Platform to coordinate account-centric demand generation efforts.
The deployment focused on core Account Based Marketing capabilities common to the category, including account identification and segmentation, campaign orchestration, multi-channel engagement and personalization, account scoring and prioritization, and centralized analytics and reporting. The Act-On ABM Platform was configured to drive automated account-level campaign workflows and to manage content delivery and engagement sequencing across channels.
Integrations were positioned around standard marketing and revenue operations patterns, with the Act-On ABM Platform intended to connect to CRM systems, marketing automation and analytics data sources to enable lead-to-account mapping and account performance measurement. Operational scope emphasized marketing, demand generation, and sales enablement functions, with implementation governance aligned to an ABM program model, including campaign playbooks, segmentation rules, and marketing operations oversight to coordinate orchestration and reporting.
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Call Center | CRM |
|
2023 | 2023 |
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Customer Analytics | CRM |
|
2008 | 2008 |
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Customer Engagement | CRM |
|
2018 | 2018 |
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Customer Engagement, Customer Loyalty | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Loyalty | CRM |
|
2010 | 2010 |
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Customer Loyalty, Trade Promotion Management | CRM |
|
2003 | 2004 |
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Customer Support | CRM |
|
2017 | 2017 |
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Data Management Platform | CRM |
|
2015 | 2015 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
|
2021 | 2021 |
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Digital Advertising Platform | CRM |
|
2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Sales Engagement | CRM |
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2021 | 2021 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Data Warehouse | Analytics and BI |
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2012 | 2012 |
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Data Warehouse | Analytics and BI |
|
2016 | 2016 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AP Automation | ERP Financial Management |
|
2018 | 2018 |
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ERP Financial | ERP Financial Management |
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2008 | 2008 |
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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Expense Management | ERP Financial Management |
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2015 | 2016 |
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Expense Management | ERP Financial Management |
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2013 | 2013 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2015 | 2015 |
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Tax Management | ERP Financial Management |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
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Archive as a Service (AaaS) | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
|
2015 | 2015 |
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Content Delivery Network | IaaS |
|
2012 | 2012 |
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Content Delivery Network | IaaS |
|
2014 | 2014 |
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Content Delivery Network | IaaS |
|
2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
|
2012 | 2012 |
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Data Warehouse Appliance | IaaS |
|
2016 | 2016 |
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Database Management | IaaS |
|
2014 | 2014 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2021 | 2021 |
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Application Performance Management | ITSM |
|
2010 | 2011 |
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IT Service Management | ITSM |
|
2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
|
2018 | 2018 |
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Apps Development | PaaS |
|
2001 | 2001 |
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Data Migration | PaaS |
|
2022 | 2023 |
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Extract, Transform, and Load (ETL) | PaaS |
|
2023 | 2023 |
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File Transfer Protocol | PaaS |
|
2013 | 2013 |
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Robotic Process Automation | PaaS |
|
2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
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Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
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Collaboration | Collaboration |
|
2019 | 2019 |
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Collaboration | Collaboration |
|
2017 | 2017 |
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Collaboration | Collaboration |
|
2017 | 2017 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Chatbots and Conversational AI | AI-Powered Application |
|
2017 | 2017 |
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Chatbots and Conversational AI | AI-Powered Application |
|
2024 | 2024 |
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Cognitive Computing | AI-Powered Application |
|
2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Construction Bidding | ERP Services and Operations |
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2011 | 2011 |
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Enterprise Asset Management | ERP Services and Operations |
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2020 | 2020 |
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Field Service Management | ERP Services and Operations |
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2014 | 2014 |
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Legal Practice Management | ERP Services and Operations |
|
2021 | 2021 |
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Retail Management | ERP Services and Operations |
|
2004 | 2005 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
|
2010 | 2011 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
|
2018 | 2018 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Demand Forecasting and Planning | SCM |
|
2012 | 2012 |
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Order Management | SCM |
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2016 | 2016 |
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Supply Chain Management | SCM |
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2009 | 2009 |
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Supply Chain Management | SCM |
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2013 | 2013 |
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Transportation Management | SCM |
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2015 | 2015 |
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Warehouse Management | SCM |
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2019 | 2019 |
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Warehouse Management | SCM |
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2020 | 2020 |
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Warehouse Management | SCM |
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2010 | 2010 |
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Warehouse Management | SCM |
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2015 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2018 | 2019 |
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eCommerce | eCommerce |
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2025 | 2025 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2008 | 2008 |
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Product Information Management | eCommerce |
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2014 | 2014 |
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Product Information Management | eCommerce |
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2013 | 2013 |
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Shipping Management | eCommerce |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2009 | 2009 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Next Generation Firewall | CyberSecurity |
|
2018 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
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Threat Modeling | CyberSecurity |
|
2011 | 2012 |
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VPN | CyberSecurity |
|
2022 | 2022 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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EPM | EPM |
|
2013 | 2013 |
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Financial Consolidation and Close | EPM |
|
2018 | 2019 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
|
2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
|
1998 | 1998 |
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Procurement | Procurement |
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2013 | 2013 |
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Sourcing | Procurement |
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2010 | 2010 |
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Sourcing | Procurement |
|
2013 | 2013 |
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Supplier Relationship Management | Procurement |
|
1998 | 1998 |
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Supplier Relationship Management | Procurement |
|
2010 | 2010 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Professional Services | Professional Services |
|
2006 | 2006 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Treasury Management | TRM |
|
2021 | 2021 |
|
Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Video Surveillance System | Physical Security |
|
2008 | 2008 |
|
IT Decision Makers and Key Stakeholders at Best Buy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Best Buy Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Best Buy Technographics
Best Buy is a Retail organization based in United States,
with around 85000 employees and annual revenues of $41.53 billion.
Best Buy operates a diverse technology stack with applications such as
Workday Absence Management, Act-On ABM Platform and Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting),
covering areas like Absence and Leave Management, Account Based Marketing and Analytics and BI.
Best Buy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Act-On Software and Microsoft.
Best Buy recently adopted applications including
Mirakl Marketplace Platform in 2025, OptiMine Insight in 2024 and Accenture Conversational AI in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Best Buy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Best Buy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Best Buy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.