Kien Giang, x,
Vietnam
Best Western Phu Quoc Technographics
Best Western Phu Quoc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Best Western Phu Quoc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Best Western Phu Quoc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Best Western Phu Quoc has purchased the following applications: Infor SunSystems for ERP Financial in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, Pathwire MailJet for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Best Western Phu Quoc is running and its propensity to invest more and deepen its relationship with Infor , Google , Sinch or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Best Western Phu Quoc revenues, which have grown to $27.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Best Western Phu Quoc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Best Western Phu Quoc Tech Stack and Enterprise Applications
Best Western Phu Quoc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | TRG International | 2019 | 2019 |
In 2019, Best Western Phu Quoc deployed Infor SunSystems as its core financial application, engaging TRG International to lead the Infor SunSystems implementation for the property in Vietnam. The project centered on establishing an ERP Financial backbone to support hotel accounting operations and centralized financial controls for the Best Western Phu Quoc accounting team.
Infor SunSystems was configured to address standard ERP Financial capabilities, with implementations of general ledger, accounts payable, accounts receivable, fixed assets, and financial reporting workflows. Configuration work emphasized chart of accounts design, journal processing and close sequence alignment with hotel accounting practices, and consultant-led parameterization to match operational requirements.
Implementation governance was delivered through TRG International consultants embedded with the Best Western accounting team, providing dedicated resource allocation, rapid issue resolution and go-live stabilization support. The Best Western accounting team formally acknowledged the project delivery, noting professional product explanation, clear answers to questions, high support levels and quick consultant responses that resolved initial issues and stabilized operations.
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Best Western Phu Quoc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Best Western Phu Quoc implemented Google Workspace (Formerly Google G-Suite) in the Collaboration category. The deployment is referenced on the property website and functions as the hotel group’s primary cloud productivity and communications platform.
Google Workspace (Formerly Google G-Suite) was provisioned to provide core Collaboration capabilities including hosted Gmail for the property domain, Google Drive and Shared Drives for centralized file storage, Google Docs Sheets and Slides for real time document collaboration, Google Calendar for scheduling, and Google Meet for video conferencing. Administrative controls are managed through the Google Admin console with standard account provisioning and access control capabilities.
The website reference to Google Workspace indicates integration at the site level for corporate email addresses and public contact links, and the platform is used to support guest communications as well as internal operational coordination across hotel functions. Operational coverage is property centric, supporting front of house communications and back office collaboration for reservations billing and administrative workflows.
Governance was established through centralized domain administration and group based access controls to manage staff accounts and shared resources, aligning collaboration workflows with day to day hotel operations. Routine IT administration tasks include account lifecycle management and security configuration using Google Workspace native controls.
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Best Western Phu Quoc PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire MailJet | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, Best Western Phu Quoc implemented Pathwire MailJet for Transactional Email on its public website, using the service to handle site-driven guest communications. The deployment is focused on website-originated transactional workflows such as booking confirmations, pre-arrival messaging, and account-related notifications, with Pathwire MailJet configured as the hotel website's outbound transactional mail platform.
Configurations follow standard Transactional Email architecture, leveraging SMTP and API delivery, template management for dynamic message content, and event webhooks to capture send and delivery events for operational monitoring. Operational scope centers on the hotel's online booking and guest communication functions on bwpremier-sonaseaphuquoc.com, with marketing and reservations teams managing message templates and opt-in settings while IT controls API credentials and deliverability settings.
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IT Decision Makers and Key Stakeholders at Best Western Phu Quoc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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General Manager | Manager | Finance | |
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Apps Being Evaluated by Best Western Phu Quoc Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||