Sarajevo, 71000,
Bosnia and Herzegovina
BH Telecom Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BH Telecom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3104 BH Telecom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
BH Telecom has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2017, SAP HCM (HR) for Core HR in 2012, QSS Digital Banking Platform for Digital Banking in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BH Telecom is running and its propensity to invest more and deepen its relationship with Microsoft , QSS , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BH Telecom revenues, which have grown to $257.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BH Telecom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 | ||
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | B4b | 2012 | 2013 | In 2012, BH Telecom implemented SAP HCM (HR) for Core HR to consolidate talent and training processes. The deployment timeline spanned December 2012 to April 2013, and the engagement was delivered with implementation partner B4b. SAP HCM (HR) was configured to cover explicit functional modules including HR Recruitment, Personnel Development, and Training and Event Management. Configuration work focused on recruiting workflows and candidate lifecycle management, competency and development planning, plus training event scheduling and attendance tracking consistent with Core HR capabilities. Operational scope targeted the HR organization and talent management processes across BH Telecom, aligning personnel actions and learning administration under a single SAP HCM (HR) instance. The implementation standardized role based access and centralized employee master data used by recruitment and development workflows. Governance emphasized phased module activation during the December 2012 to April 2013 rollout, with process owners in HR responsible for recruitment, development and training catalogs. The project narrative centers on functional consolidation of recruitment, personnel development and event based training management within SAP HCM (HR) for BH Telecom. |
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| QSS | Legacy | QSS Digital Banking Platform | Digital Banking | ERP Services and Operations | n/a | 2019 | 2019 | In 2019, BH Telecom supported the launch and distribution of the OPA mobile payments platform by adopting the QSS Digital Banking Platform, executing a regionally focused payments and finance implementation in Bosnia and Herzegovina. The QSS Digital Banking Platform was positioned as the core application for consumer mobile payments under the Digital Banking category, with BH Telecom coordinating market entry through its carrier and retail channels. The implementation emphasized mobile wallet capabilities, merchant onboarding and settlement workflows, payments processing and transaction ledger functionality, and customer authentication and enrollment modules consistent with Digital Banking deployments. QSS acted as the development and system integration lead for the digital payments rollout, implementing platform configuration and functional modules to support consumer and merchant transaction flows. Operational coverage was national within Bosnia and Herzegovina, with BH Telecom providing distribution, customer acquisition and channel integration while coordinating with local partners. Governance was organized around BH Telecom as a founding stakeholder in ESP BH, with joint rollout coordination between BH Telecom, QSS and other local firms to manage phased market adoption, channel enablement and operational handoffs to customer service and billing teams. |
Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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IoT Platform | Internet of Things |
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2022 | 2022 |
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