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Big Brothers Big Sisters of America Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Big Brothers Big Sisters of America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1840 Big Brothers Big Sisters of America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Big Brothers Big Sisters of America has purchased the following applications: Akumina Employee Experience Platform for Employee Experience in 2016, Microsoft 365 for Collaboration in 2015, Mouseflow for Marketing Analytics in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Big Brothers Big Sisters of America is running and its propensity to invest more and deepen its relationship with Akumina , Microsoft , Mouseflow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Big Brothers Big Sisters of America revenues, which have grown to $277.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Big Brothers Big Sisters of America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akumina | Legacy | Akumina Employee Experience Platform | Employee Experience | HCM | n/a | 2016 | 2016 |
In 2016, Big Brothers Big Sisters of America deployed the Akumina Employee Experience Platform as its modern intranet and knowledge management solution, addressing critical content and search deficiencies across a nationwide network spanning all 50 states and 250 affiliates. The implementation targeted the organization’s digital workplace needs within the Employee Experience category, centralizing content management and document access for hundreds of thousands of volunteer mentors, families, and staff.
The Akumina Employee Experience Platform was configured primarily as a content management system for the intranet, with knowledge management, enhanced search, directory services, and document access controls implemented as core functional capabilities. A single sign-on capability and document password protection were introduced to secure content and streamline access, and the platform was used to create improved findability, filtering, and colleague-to-colleague communications across local offices and the national office.
Operational ownership of the Akumina EXP sits with the marketing communications team, a small team of three who run and update the digital workplace, shifting the organization from building the site to maintaining and iterating on it. The implementation integrates with Microsoft productivity tooling to provide seamless user workflows, and the platform was selected for its ability to scale and enable future enhancements that support more personalized experiences.
The rollout delivered immediate benefits in usability and knowledge access, opening directory driven communication channels across regions and simplifying content governance and maintenance for the national office and local affiliates.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Big Brothers Big Sisters of America implemented Microsoft 365. The nonprofit uses Microsoft 365 on their website and as its primary Collaboration platform to support email, document management, team communication, and content publishing.
Deployment reflects a cloud-hosted Microsoft 365 tenant model with standard Collaboration capabilities, including Exchange Online for email, SharePoint Online for content collaboration and web content integration, OneDrive for personal file storage, and Microsoft Teams for real-time communication. Administrative controls follow Microsoft 365 patterns with tenant-level administration, Azure Active Directory identity management, role-based access, and built-in compliance features to govern staff collaboration, volunteer coordination, fundraising support, and marketing workflows.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mouseflow | Legacy | Mouseflow | Marketing Analytics | CRM | n/a | 2016 | 2016 |
In 2016, Big Brothers Big Sisters of America implemented Mouseflow on their website as part of their Marketing Analytics footprint. The Mouseflow deployment is implemented via client-side JavaScript on public site pages to capture behavioral telemetry, providing session replay, heatmaps, funnel and form analytics capabilities that are typical within Marketing Analytics implementations.
Operationally, Mouseflow surfaces behavioral insights to marketing and digital communications stakeholders to support content prioritization and UX analysis on the corporate website. Governance and operational control are aligned with standard Marketing Analytics practices, using platform access controls and data retention settings to manage who can view session data and how long it is stored, and the implementation is instrumented to feed web behavior signals into ongoing site optimization workflows.
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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