BIG W
1 Woolworths Way, Bella Vista,
Sydney, 2153, NSW,
Australia
Sydney, 2153, NSW,
Australia
61 2 8885-0000
Retail
BIG W Technographics
BIG W Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BIG W and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22000 BIG W employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BIG W has purchased the following applications: PayPal Enterprise for Payment Processing in 2021, Ascender Preceda for Core HR in 2013, Google Workspace (Formerly Google G-Suite) for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BIG W is running and its propensity to invest more and deepen its relationship with PayPal , Block (ex Square, Inc) , Ascender or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BIG W revenues, which have grown to $3.08 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BIG W intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BIG W Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, BIG W deployed PayPal Enterprise to handle online checkout and payment acceptance on its public website. PayPal Enterprise was implemented as the Payment Processing layer, delivering web payment components and server-side API calls for card tokenization, authorization routing, and settlement orchestration consistent with Payment Processing platforms. The implementation centered on embedding PayPal Enterprise into the ecommerce checkout workflow on bigw.com.au, supporting card, digital wallet, and guest checkout patterns used by online retail customers in Australia.
Configuration work emphasized payment capture, refund and dispute handling workflows, and checkout orchestration, with operational impact on ecommerce operations, payments teams, finance, and customer service. Governance focused on ecommerce release coordination and transaction monitoring, and the deployment used standard Payment Processing controls such as tokenization and authorization routing provided by PayPal Enterprise. BIG W PayPal Enterprise Payment Processing is described as the site-level payment acceptance and operational payments platform for online retail transactions.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascender | Legacy | Ascender Preceda | Core HR | HCM | n/a | 2013 | 2013 |
In 2013, BIG W implemented Ascender Preceda in Core HR to centralize administration of compensation, benefits and performance management across its Australian workforce. The deployment was positioned to manage core HR data and compensation governance for a retailer operating with approximately 22,000 employees in Australia.
Configuration and functional focus included compensation management, benefits administration and performance management modules within Ascender Preceda, while payroll-related administration and remuneration workflows were maintained through Paymas and the Remunerations Tool. The implementation supported talent management touchpoints that involved Success Factors alongside Ascender Preceda, with workflow configuration to capture salary changes, approvals and performance outcomes for HR and payroll processing.
Operational coverage spanned HR, payroll and talent management functions across BIG W's Australian operations, with governance and workflow controls designed to ensure accuracy in compensation and benefits calculations. Administration practices emphasized a high degree of accuracy in the combined Preceda, Remunerations Tool, Paymas and Success Factors environment, positioning Ascender Preceda as the central Core HR application for compensation and performance processes.
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Payroll | HCM |
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2013 | 2013 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2005 | 2005 |
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Workforce Management | HCM |
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2022 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, BIG W deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. BIG W uses Google Workspace (Formerly Google G-Suite) on their website and for enterprise collaboration across corporate functions, establishing the year of deployment up front to anchor the implementation timeline.
The Google Workspace implementation centers on core Collaboration capabilities including Gmail for corporate email, Google Drive for content storage and versioning, Docs and Sheets for document co-authoring, Google Meet for video conferencing, and Calendar for scheduling. Administrative controls were configured through the Google Workspace admin console to manage user accounts, groups, and device access, aligning standard collaboration workflows with role-based access and policy enforcement.
Operational governance emphasizes centralized user provisioning and directory management, with scoped administrative roles to separate tenant administration from delegated team-level controls. The rollout is described as an organization-level collaboration platform supporting shared document workflows, meeting orchestration, and email continuity, with configuration consistent with Collaboration category best practices for security, access management, and content governance.
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Collaboration | Collaboration |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2022 | 2022 |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2022 | 2022 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Project Portfolio Management | PPM |
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2013 | 2013 |
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Project Portfolio Management | PPM |
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2013 | 2013 |
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Project Portfolio Management | PPM |
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2013 | 2013 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at BIG W
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by BIG W Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BIG W Technographics
BIG W is a Retail organization based in Australia,
with around 22000 employees and annual revenues of $3.08 billion.
BIG W operates a diverse technology stack with applications such as
PayPal Enterprise, Ascender Preceda and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Core HR and Collaboration.
BIG W has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Ascender and Google.
BIG W recently adopted applications including
Workplace by Facebook in 2023, UKG Pro Workforce Management (Ex UKG Dimensions) in 2022 and LexisNexis ThreatMetrix in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BIG W’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BIG W’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BIG W technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.