BigCommerce
11305 Four Points Drive Building II 3rd Floor,
Austin, 78726, TX,
United States
Austin, 78726, TX,
United States
1 512-865-4500
Professional Services
BigCommerce Technographics
BigCommerce Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BigCommerce and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1161 BigCommerce employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
BigCommerce has purchased the following applications: Sage Intacct for ERP Financial in 2017, Greenhouse ATS for Applicant Tracking System in 2014, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BigCommerce is running and its propensity to invest more and deepen its relationship with Sage , Apple , Klarna or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BigCommerce revenues, which have grown to $349.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BigCommerce intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BigCommerce Tech Stack and Enterprise Applications
BigCommerce ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, BigCommerce implemented Sage Intacct as its ERP Financial system to centralize core accounting and tax functions across the company. The deployment targeted the corporate Accounting and Tax organization within a 1,161 employee professional services environment, positioning Sage Intacct as the authoritative general ledger and financial reporting platform.
The implementation emphasized ERP Financial capabilities including general ledger, accounts payable, accounts receivable, cash management, and tax provisioning workflows such as ASC 740 calculations. Configuration work focused on month end close orchestration, journal entry automation, account reconciliations, and revenue and tax account coding to support routine close and compliance activities performed by staff accountants and tax personnel.
Operational coverage included coordination between accounting teams, remote tax staff based in Mexico, and external consultants, reflecting a crossfunctional close and compliance model. The program referenced complementary systems including Avalara for sales and use tax automation, Prosystems fx for tax provision support, and CCH Axcess for tax return preparation, with Sage Intacct configured to interoperate with those tax and compliance tools where applicable.
Governance and workflow changes instituted standardized close checklists, tax provision review cycles, and role based accounting controls to support accurate monthly close and tax reporting. Processes placed emphasis on centralized chart of accounts and consistent journal entry coding to ensure the ERP Financial environment supported both operational accounting tasks and statutory tax compliance.
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
|
|
|
|
Subscription and Recurring Billing | ERP |
|
2022 | 2022 |
|
|
|
|
|
Tax Management | ERP |
|
2021 | 2021 |
|
BigCommerce HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014 BigCommerce deployed Greenhouse ATS as its Applicant Tracking System. The Greenhouse ATS is embedded on BigCommerce career pages to manage job postings, application intake, and candidate tracking for recruiting and talent acquisition functions.
Core functional capabilities reflected in the deployment align with standard Applicant Tracking System workflows, including requisition creation, candidate sourcing and intake, interview scheduling and feedback capture, structured interview scorecards, and offer management. The implementation integrates the corporate careers website with Greenhouse ATS to provide a seamless application flow from public job listings into internal hiring pipelines, centralizing candidate records and recruiting activity for hiring managers and HR, with governance organized around role based access and recruiting workflow ownership.
|
|
|
|
|
Payroll | HCM |
|
2012 | 2012 |
|
|
|
|
|
Performance and Goal Management | HCM |
|
2017 | 2017 |
|
BigCommerce AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, BigCommerce deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation positions Salesforce Chat (formerly Salesforce Live Agent) within the Chatbots and Conversational AI category to support web-based customer engagement and live support workflows for BigCommerce.
The deployment uses an embedded web chat widget combined with agent-facing routing and session management capabilities typical of Chatbots and Conversational AI, providing real-time messaging, pre-chat capture, and chat transcript capture for agent review. Operationally the capability is scoped to the company website and is used to field inbound customer service and sales inquiries through staffed support queues, with configuration focused on agent routing, presence, and session handoff.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
BigCommerce Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2011 | 2011 |
|
|
|
|
|
Online Meeting Scheduling | Collaboration |
|
2018 | 2018 |
|
BigCommerce Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2017 | 2017 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2016 | 2016 |
|
BigCommerce eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
BigCommerce SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Order Management | SCM |
|
2015 | 2015 |
|
BigCommerce CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2017 | 2017 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2022 | 2022 |
|
|
|
|
|
Account Based Marketing, Sales Engagement | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2011 | 2011 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2014 | 2014 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Engagement | CRM |
|
2019 | 2019 |
|
BigCommerce ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2012 | 2012 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
BigCommerce SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2020 | 2020 |
|
BigCommerce TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2019 | 2019 |
|
BigCommerce PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2013 | 2013 |
|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
BigCommerce IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2011 | 2011 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
BigCommerce CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Security (AppSec) | CyberSecurity |
|
2022 | 2022 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Threat Modeling | CyberSecurity |
|
2024 | 2024 |
|
|
|
|
|
Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
|
2021 | 2021 |
|
BigCommerce Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
PEO (Professional Employer Organization) | Professional Services |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at BigCommerce
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
A/R Collections Analyst | Manager | Finance | |
|
|
|
Vice President Finance | VP | Finance | |
|
|
|
Revenue Accounting Manager | Manager | Finance | |
|
|
|
Chief People Officer | CXO | HR | |
|
|
|
SVP, People & Culture | VP | HR | |
|
|
|
Director HR Project Management, Global Expansion & Mobility | Director | HR | |
|
Apps Being Evaluated by BigCommerce Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BigCommerce IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BigCommerce digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BigCommerce Technographics
BigCommerce is a Professional Services organization based in United States,
with around 1161 employees and annual revenues of $349.0 million.
BigCommerce operates a diverse technology stack with applications such as
Sage Intacct, Greenhouse ATS and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
BigCommerce has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Greenhouse and Salesforce.
BigCommerce recently adopted applications including
Obsidian Security SSPM in 2024, Zuora Billing in 2022 and 6sense Account Engagement Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BigCommerce’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BigCommerce’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BigCommerce technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.