Mumbai, 400049,
India
Bigtree Entertainment Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bigtree Entertainment and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Bigtree Entertainment employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bigtree Entertainment has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, Ameyo Voice Logger System for Call Center in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bigtree Entertainment is running and its propensity to invest more and deepen its relationship with Microsoft , Ameyo , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bigtree Entertainment revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bigtree Entertainment intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 | ||
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|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo Voice Logger System | Call Center | CRM | n/a | 2018 | 2018 | In 2018, Bigtree Entertainment implemented the Ameyo Voice Logger System as its Cloud Contact Center platform to address high-volume ticket booking and event inquiry workflows. The deployment was focused on automating frequently changing movie and event information and reducing direct agent-customer interaction to lower cost per transaction, with contact center operations and customer support as the primary business functions in scope. The implementation centered on voice logging and quality monitoring capabilities inherent to the Ameyo Voice Logger System, including comprehensive call recording, call playback for coaching, and QA review workflows to reduce average call handling times. Configuration emphasized agent performance monitoring and process efficiencies, using recorded interactions to standardize scripts and accelerate resolution for ticket booking and other inquiries. Operational coverage included Bigtree’s contact center and customer support teams, where recorded voice data was used to instrument quality assurance and coaching processes. Governance changes focused on formalizing call review cycles, QA scoring and agent coaching workflows so recorded sessions became the primary input for performance improvement and operational decision making. As a result, Ameyo Voice Logger System supported enhanced Quality Monitoring and maximized agent performance and process efficiencies at Bigtree Entertainment, aligning the Cloud Contact Center implementation to the company’s need to minimize average handling times and streamline event information automation. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
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|
Transactional Email | PaaS |
|
2016 | 2016 |
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| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||