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Bigtree Entertainment Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2020 2020
Content Delivery Network IaaS 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Ameyo Legacy Ameyo Voice Logger System Call Center CRM n/a 2018 2018 In 2018, Bigtree Entertainment implemented the Ameyo Voice Logger System as its Cloud Contact Center platform to address high-volume ticket booking and event inquiry workflows. The deployment was focused on automating frequently changing movie and event information and reducing direct agent-customer interaction to lower cost per transaction, with contact center operations and customer support as the primary business functions in scope. The implementation centered on voice logging and quality monitoring capabilities inherent to the Ameyo Voice Logger System, including comprehensive call recording, call playback for coaching, and QA review workflows to reduce average call handling times. Configuration emphasized agent performance monitoring and process efficiencies, using recorded interactions to standardize scripts and accelerate resolution for ticket booking and other inquiries. Operational coverage included Bigtree’s contact center and customer support teams, where recorded voice data was used to instrument quality assurance and coaching processes. Governance changes focused on formalizing call review cycles, QA scoring and agent coaching workflows so recorded sessions became the primary input for performance improvement and operational decision making. As a result, Ameyo Voice Logger System supported enhanced Quality Monitoring and maximized agent performance and process efficiencies at Bigtree Entertainment, aligning the Cloud Contact Center implementation to the company’s need to minimize average handling times and streamline event information automation.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2012 2012
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2016 2016
IT Decision Makers and Key Stakeholders at Bigtree Entertainment
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Bigtree Entertainment Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Bigtree Entertainment Technographics

Bigtree Entertainment is a Professional Services organization based in India, with around 300 employees and annual revenues of $30.0 million.

Bigtree Entertainment operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Ameyo Voice Logger System and Google Workspace (Formerly Google G-Suite), covering areas like Application Hosting and Computing Services, Call Center and Collaboration.

Bigtree Entertainment has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Ameyo and Google.

Bigtree Entertainment recently adopted applications including Microsoft Azure Cloud Services in 2020, Cloudflare CDN in 2019 and Ameyo Voice Logger System in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Bigtree Entertainment’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Bigtree Entertainment’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Bigtree Entertainment technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.