Salt Lake City, 84108, UT,
United States
BioFire Diagnostics, LLC Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BioFire Diagnostics, LLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 BioFire Diagnostics, LLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BioFire Diagnostics, LLC has purchased the following applications: Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2017, Domo for Analytics and BI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BioFire Diagnostics, LLC is running and its propensity to invest more and deepen its relationship with Salesforce , Domo , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BioFire Diagnostics, LLC revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BioFire Diagnostics, LLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, BioFire Diagnostics, LLC deployed Salesforce Field Service (ex ClickSoftware) as its Field Service Management solution. The implementation positioned Salesforce Field Service (ex ClickSoftware) to manage field operations and to formalize service delivery workflows supporting the companys customer support and technical service functions.
The implementation centered on Field Service Lightning capabilities including scheduling and dispatch, work order and service appointment management, mobile technician enablement, and skill based routing for service resources. Custom development was used to extend the platform, with APEX, VisualForce, JavaScript, and Lightning components referenced as required technical competencies for ongoing configuration and automation.
Integrations tied Salesforce Field Service (ex ClickSoftware) to Sales Cloud, Service Cloud, and Community to establish a unified case to work order lifecycle and to synchronize customer and account records across sales and service. Integration patterns emphasized native Salesforce platform connectivity supplemented by custom APEX logic to support business specific orchestration between clouds.
Governance and operational ownership emphasized internal Salesforce development experience and cross functional control between IT and service operations, informed by the listed requirement for three years of Salesforce development experience and functional knowledge of Sales Cloud, Service Cloud, Field Service Lightning, and Community. Rollout focused on configuring platform modules and developer led customization, with governance processes for change control, code management, and staged activation across service teams.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Domo | Legacy | Domo | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, BioFire Diagnostics, LLC implemented Domo as its enterprise Analytics and BI platform to centralize reporting and visualization across laboratory and operational datasets. The Domo implementation established a primary analytics layer for the company, positioning Analytics and BI as the authoritative source for dashboards, operational scorecards, and ad hoc analysis.
Configuration work focused on Domo dataflows, dashboard cataloging, and data model standardization, with emphasis on ETL orchestration and reusable data sets. Functional capabilities implemented included scheduled ETL pipelines, curated dashboards, pixel level visualization controls, and role based dashboard access to support analytical workflows consistent with Analytics and BI best practices.
Integrations were built to pull structured data from MS SQL, MySQL, and Amazon Redshift, and to ingest business system feeds from SAP, Salesforce, OSI PI System, and Jira as available. The implementation leveraged data warehousing and data modeling patterns, with BI analysts applying SQL expertise and scripting in R, Python, JavaScript and D3 JS to transform, enrich, and visualize data inside Domo, while continuing to use expert level Excel for deep analysis and spreadsheet based validation.
Governance emphasized data modeling conventions, visualization standards, and controlled access processes to maintain accuracy and completeness in analytical outputs. Operational ownership landed with embedded BI analysts able to complete objectives without high levels of supervision, using MS Office Suite and flow chart software for documentation and process mapping, aligning the Domo deployment to the companys analytical and reporting needs.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 BioFire Diagnostics, LLC deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution, using Cisco Webex Meetings on its public website to provide virtual meeting entry points for customers and partners. The deployment surfaced join buttons and hosted meeting pages on biofiredx.com to streamline external meeting requests and live demonstrations.
The implementation focused on core conferencing modules including multiway audio and video, screen sharing, meeting recording, in session chat, participant management and meeting scheduling workflows common to Audio Video and Web Conferencing platforms. Configuration emphasized web embedded join flows, URL based meeting links and meeting moderation controls to manage external participant access.
Operational coverage included external customer engagement via the corporate website and internal collaboration for corporate teams, aligning conferencing access with corporate identity and access controls. Governance established meeting moderation workflows and role based participant permissions to support controlled interactions in a regulated life sciences environment.
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Test Automation Platform | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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