Bissell
2345 Walker Avenue NW,
Grand Rapids, 49544, MI,
United States
Grand Rapids, 49544, MI,
United States
1 800-237-7691
Retail
Bissell Technographics
Bissell Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bissell and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Bissell employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bissell has purchased the following applications: SPS Invoice for AP Automation in 2022, Phenom Talent CRM for Candidate Relationship Management in 2014, Olark Live Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bissell is running and its propensity to invest more and deepen its relationship with SPS Commerce , Oracle , Affirm or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bissell revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bissell intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bissell Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SPS Commerce | Legacy | SPS Invoice | AP Automation | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, Bissell implemented SPS Invoice as part of an AP Automation initiative to centralize invoice deduction and revenue recovery workflows. Bissell used SupplyPike's automated invoice deduction management to consolidate retailer deduction data and recover millions in disputed deductions across Walmart, Amazon, Target and Kroger, reflecting integration of those retailer deduction feeds into the SPS Invoice environment.
Module usage is inferred as part of SPS Commerce's Revenue Recovery capabilities within SPS Invoice, focusing on automated invoice deduction management, dispute orchestration, and consolidated deduction reporting. The implementation emphasized automated matching of deductions to invoice and claim records, case creation for disputed deductions, and analytics to prioritize recovery efforts, consistent with AP Automation functional workflows.
Operational coverage centered on finance and accounts payable functions, with SPS Invoice processing retailer deduction data from major grocery and retail partners including Walmart, Amazon, Target and Kroger. Governance shifted to standardized deduction handling and centralized dispute workflows in AP, embedding recovery processes into Bissell's invoice-to-pay sequence and finance operations.
Outcomes explicitly reported include consolidation of retailer deduction data and recovery of millions in disputed deductions, with improvements in dispute volume handling and win rates. SPS Invoice served as the AP Automation application linking deduction management and revenue recovery for corporate finance at Bissell.
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2014 | 2014 |
In 2014, Bissell implemented Phenom Talent CRM from Phenom People to establish a Candidate Relationship Management capability. The deployment focused on centralizing candidate engagement and talent pooling for Bissell's corporate recruiting and HR teams at the US retail manufacturer. The implementation served as a dedicated Candidate Relationship Management platform supporting recruiting workflows and employer branding.
Phenom Talent CRM was configured to manage candidate profiles, talent pools, outreach campaigns, interview scheduling, and talent pipeline orchestration. The configuration included campaign management and candidate engagement workflows typical of Candidate Relationship Management systems, with Phenom People providing the core CRM and talent experience modules. Instrumentation for analytics and reporting was applied to recruiter dashboards and candidate pipeline visibility.
Operational integration connected Phenom Talent CRM with Bissell's careers site and applicant tracking processes to maintain synchronized candidate records and job posting feeds. Governance established centralized recruiter workflows, candidate data stewardship, and role based access for HR and hiring managers to standardize sourcing and outreach. The deployment impacted recruiting, HR operations, and hiring manager collaboration, while Phenom People remained the application vendor powering Candidate Relationship Management capabilities.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Bissell implemented Olark Live Chat on its public website. Olark Live Chat is deployed as a client-side web widget embedded across product and support pages, providing a live messaging channel categorized under Chatbots and Conversational AI. The deployment is focused on web-based customer engagement and support, instrumenting browser session context and visitor presence to enable real-time agent conversations.
Olark Live Chat's implemented capabilities include a live chat widget, real-time messaging, canned responses, chat transcript capture, visitor monitoring, and basic chat analytics, reflecting typical Chatbots and Conversational AI functional modules. Operational ownership is concentrated in customer support and e-commerce teams, routing web visitors to support agents and retaining conversation history for follow-up. Governance centers on web script management and agent workflow configuration, indicating a lightweight, site-scoped conversational layer implemented directly on the Bissell website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2023 | 2023 |
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Contract Lifecycle Management | Content Management |
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2023 | 2023 |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Product Review Management | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning | SCM |
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2020 | 2020 |
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Real-Time Transportation Visibility | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Electronic Data Interchange (EDI), iPaaS (Integration Platform as a Service) | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Bissell
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bissell Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bissell IT executives and key decision makers. This section highlights Bissell's latest recorded technology evaluations, including BigCommerce for eCommerce on 2025-05-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bissell digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bissell Technographics
Bissell is a Retail organization based in United States,
with around 500 employees and annual revenues of $100.0 million.
Bissell operates a diverse technology stack with applications such as
SPS Invoice, Phenom Talent CRM and Olark Live Chat,
covering areas like AP Automation, Candidate Relationship Management and Chatbots and Conversational AI.
Bissell has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SPS Commerce, Phenom and Olark.
Bissell recently adopted applications including
Justransform in 2024, Contentstack CMS in 2023 and Agiloft Contract Lifecycle Management in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bissell’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bissell’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bissell technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.