BKW Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BKW and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12223 BKW employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BKW has purchased the following applications: Hansen MDM for Utilities ERP in 2023, Microsoft Azure AI Foundry for Generative AI Platforms in 2025, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BKW is running and its propensity to invest more and deepen its relationship with Hansen Technologies , Microsoft , MessageGears or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BKW revenues, which have grown to $5.66 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BKW intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hansen Technologies | Legacy | Hansen MDM | Utilities ERP | ERP Services and Operations | n/a | 2023 | 2024 |
In 2023, BKW signed a five-year contract to deploy Hansen MDM via a SaaS model across its Swiss meter network as part of its Smart Meter rollout. The engagement centralizes meter data management and provides smart-meter programme support using Hansen MDM within a Utilities ERP context, with the stated objective of improving operational scalability for meter operations.
The cloud SaaS deployment configures Hansen MDM to manage core meter data management functions, including meter read ingestion, centralised data storage, and programme support workflows for the Swiss market. Governance is structured around the five-year agreement, with a go-live targeted in the first half of 2024, and the operational scope focused on Switzerland meter network operations and centralised meter data management processes.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure AI Foundry | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025, BKW deployed Microsoft Azure AI Foundry as the technical core of Edison, its enterprise Generative AI Platforms implementation, to embed AI across the organization. The initiative targeted company-wide adoption with a phased roll-out that began in specialist pilot groups and expanded through digital training, peer sessions and hands-on workshops covering corporate communications, customer service, operations, technology and energy trading functions.
The implemented architecture centers on a modular Python backend that orchestrates Azure components, explicitly integrating Azure AI Search, Azure AI Foundry, Azure AI Document Intelligence and Azure OpenAI Services. Microsoft Azure AI Foundry and Azure AI Search deliver semantic search and context-aware Generative AI responses against structured and unstructured content sourced from BKW SharePoint, while Azure AI Document Intelligence supports automated content extraction and knowledge retrieval for unit-specific solutions and a compliant enterprise chatbot.
Operational governance emphasized security, scalability and regulatory conformity, with close technical and strategic collaboration with Microsoft on architecture, governance and security reviews. The platform was designed for iterative expansion, supporting future scenarios such as agentic AI compositions, specialized energy models and planned Microsoft Copilot rollouts, and to provide AI-based wizards for on-site technical staff.
Rollout metrics and adoption signals were documented early, with Edison reaching 8% active staff use within two months and a documented pipeline of more than 40 potential use cases. A targeted communications use case accelerated editorial processing, with media inquiries processed 50% faster, illustrating initial operational benefits while preserving a governance-first approach to scaling the Generative AI Platforms capability.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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