Black Hills Corporation
7001 Mount Rushmore Road,
Rapid City, 57702, SD,
United States
Rapid City, 57702, SD,
United States
1 216-447-9000
Utilities
Black Hills Corporation Technographics
Black Hills Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Black Hills Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2884 Black Hills Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Black Hills Corporation has purchased the following applications: Infor Lawson for ERP Financial in 2004, SAP SuccessFactors Compensation for Compensation Management in 2012, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Black Hills Corporation is running and its propensity to invest more and deepen its relationship with Infor , SAP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Black Hills Corporation revenues, which have grown to $1.95 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Black Hills Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Black Hills Corporation Tech Stack and Enterprise Applications
Black Hills Corporation ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson | ERP Financial | ERP | n/a | 2004 | 2017 |
In 2004, Black Hills Corporation implemented Infor Lawson. Infor Lawson was deployed as the companys ERP Financial application to centralize finance and accounting for the United States utility operations of Black Hills Corporation, a 2,884-employee organization in the utilities sector.
The implementation centered on core financial modules within Infor Lawson, including general ledger, accounts payable, accounts receivable, fixed assets, procurement, and financial reporting. Configuration efforts emphasized a unified chart of accounts, period-end processing workflows, and role-based financial controls consistent with ERP Financial operational patterns.
The deployment operated alongside PeopleSoft HCM functional support, with coordination between Infor Lawson and PeopleSoft HCM for employee master data and payroll-related accounting flows. Operational coverage targeted corporate finance, accounting, and procurement teams across Black Hills Corporations U.S. utility business units, with data orchestration to support accounting and cost allocation processes.
Governance was structured around centralized finance process ownership, segregation of duties, and standardized reconciliation workflows, supported by functional teams responsible for Lawson and PeopleSoft HCM. The implementation emphasized process standardization and sustained functional support for both Infor Lawson and PeopleSoft HCM to maintain finance and HR adjacency.
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Black Hills Corporation HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2012 | 2012 |
In 2012, Black Hills Corporation implemented SAP SuccessFactors Compensation as part of a broader cloud HCM adoption. The deployment targeted Compensation Management for HR and talent governance across the company and established a foundation for additional SuccessFactors modules.
The implementation included SAP SuccessFactors Compensation and a subsequent rollout of Goal Execution, Workforce Planning/Analytics, and Recruiting, together with a redesign of compensation processes. Configuration work focused on compensation planning workflows, pay component configuration, merit and bonus cycles, and alignment with goal-based performance inputs. SAP SuccessFactors Compensation was configured to consume performance and goal data from Goal Execution and to surface workforce analytics for planning cycles.
Architecturally the work leveraged the SuccessFactors suite to provide a unified cloud-based HCM architecture, enabling cross-module data flows rather than point integrations. Operational coverage centered on HR operations, talent acquisition and total rewards teams, who used Recruiting, Goal Execution and Workforce Planning/Analytics data to inform compensation decisions.
Governance and workflow restructuring accompanied the technical implementation, with explicit role-based approval paths, calibration workflows and centralized compensation policy orchestration to standardize cycles. The project emphasized process alignment between recruiting, performance management and compensation planning and instrumented Workforce Planning/Analytics to support governance reviews.
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Core HR | HCM |
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2012 | 2012 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Talent Management | HCM |
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2007 | 2007 |
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Workforce Analytics | HCM |
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2012 | 2012 |
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Black Hills Corporation ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Black Hills Corporation implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management solution to manage scheduling and dispatching for utility field operations. The deployment is identified through a system administrator role responsible for ClickSoftware scheduling and dispatching system administration, indicating centralized operational ownership of technician scheduling functions.
Configuration focused on core Field Service Management capabilities, including appointment and work order scheduling, dispatch board configuration, technician skills and service territory rules, and job assignment orchestration. The System Administrator role covered ongoing configuration, schedule rule tuning, and maintenance of dispatch workflows, aligning application configuration with field crew requirements and service appointment lifecycles.
Operational coverage centered on dispatch and field operations teams within the utility business function, with the Salesforce Field Service (ex ClickSoftware) instance serving as the primary scheduling and dispatch platform. Governance was structured around the designated system administrator managing day to day scheduling controls and dispatch exceptions, ensuring a single point of configuration authority for workforce scheduling and service execution.
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Black Hills Corporation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Black Hills Corporation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Black Hills Corporation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Black Hills Corporation
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Human Resources Benefits Manager | Manager | HR | |
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Director of Organization Development | Director | Finance | |
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Head of Total Rewards | Director | HR | |
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HR Business Partner | Manager | HR | |
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Director Talent Acquisition & HR Regulatory | Director | HR | |
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Director of Customer and Community Solutions | Director | Customer Service | |
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Manager, Utility Customer Experience | Manager | Customer Service | |
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Vice President Field Operations | VP | Operations | |
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Manager - Technical Client Services | Manager | Customer Service | |
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Director of Supply Chain Sourcing | Director | Procurement | |
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Apps Being Evaluated by Black Hills Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Black Hills Corporation IT executives and key decision makers. This section highlights Black Hills Corporation's latest recorded technology evaluations, including Hitachi Ventyx FocalPoint Suite for Asset Performance Management on 2025-07-24 and Corelation Keystone for Credit Union Management on 2025-02-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Black Hills Corporation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-24 | Black Hills Corporation | Evaluated | Hitachi Vantara | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations |
| 2025-02-11 | Black Hills Corporation | Evaluated | Corelation | Corelation Keystone | Credit Union Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Black Hills Corporation Technographics
Black Hills Corporation is a Utilities organization based in United States,
with around 2884 employees and annual revenues of $1.95 billion.
Black Hills Corporation operates a diverse technology stack with applications such as
Infor Lawson, SAP SuccessFactors Compensation and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Compensation Management and Field Service Management.
Black Hills Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, SAP and Salesforce.
Black Hills Corporation recently adopted applications including
Salesforce Sales Cloud in 2021, Intuit Mailchimp in 2020 and Microsoft 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Black Hills Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Black Hills Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Black Hills Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.