Blackbaud
65 Fairchild Street,
Charleston, 29492, SC,
United States
Charleston, 29492, SC,
United States
1 843-216-6200
Professional Services
Blackbaud Technographics
Blackbaud Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blackbaud and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2800 Blackbaud employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blackbaud has purchased the following applications: Esker Accounts Receivable for AR Automation in 2019, Workday HCM for Core HR in 2016, Certinia PSA (ex FinancialForce PSA) for Professional Services Automation in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blackbaud is running and its propensity to invest more and deepen its relationship with Esker SA , Oracle , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blackbaud revenues, which have grown to $1.13 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blackbaud intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blackbaud Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esker SA | Legacy | Esker Accounts Receivable | AR Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Blackbaud implemented Esker Accounts Receivable to strengthen its AR Automation capabilities across corporate finance and billing operations. The Esker Accounts Receivable deployment was part of a broader set of ancillary financial system implementations that supported the Workday Financials program and targeted accounts receivable, invoicing, and collections workflows.
The implementation configured Esker Accounts Receivable to automate invoice processing, accounts receivable aging, and collections orchestration, leveraging rule-based automation for contact data hygiene and exception routing. Implementation teams developed more than 40 reusable business rules to clean and harmonize customer data, and configured automated workflows to reduce manual review of account records.
Esker Accounts Receivable was integrated into a finance application landscape that included Workday for financials and ledger data, Salesforce for customer contact synchronization, and Vertex for tax exemption processing and certificate handling. The solution also operated alongside Esker Collection Management to hand off delinquent accounts and was coordinated with customer portal capabilities to centralize invoice delivery and contact updates.
Governance and process changes accompanied the technical rollout, including a cross-functional vendor solution assessment and an improved vendor onboarding process that reduced rework by 35 percent. A targeted Customer Invoice Contact initiative created a system of record fix between ERP and CRM, which remedied over 90 percent of accounts without manual review and decreased customer contacts caused by incorrect contact information. Additional controls included a GDPR system review and a rapid delete and update procedure established in under one month.
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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Expense Management | ERP Financial Management |
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2019 | 2020 |
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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Tax Management | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, Blackbaud implemented Workday HCM as its Core HR platform. The 2016 program was a $4m implementation led by a 40-person implementation team that reported directly to the EVP of HR, covering more than 3,000 US and international employees.
Deployment centered on Workday HCM configuration for Core HR functions, with implemented modules for Payroll, Benefits, Recruiting/Talent Acquisition, Career Development, and Performance Management. The work included configuration of HR master data, position and job structures, talent workflows, and payroll and benefits administration consistent with Core HR deployments.
Operational coverage extended across US and international employee populations, unifying workforce recordkeeping and talent processes for HR, talent acquisition, and payroll operations. The program retired incumbent systems and consolidated data and administration into Workday HCM to simplify operational handoffs and reduce system fragmentation.
Governance was centralized under HR leadership, with the implementation team reporting to the EVP of HR, enabling coordinated rollout sequencing and change management across HR and payroll teams. The team structure supported configuration control, cutover planning, and staged adoption of recruiting, performance, and career development workflows.
Outcomes reported included freed man-hours, increased visibility into workforce processes, and over $2.5m in give back from the retired incumbent systems following the Workday HCM deployment. Workday HCM served as Blackbaud's Core HR solution, providing unified HR, payroll, and talent management functionality and establishing a single system of record for HR business functions.
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Interview Scheduling | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Video Interviewing | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Certinia | Legacy | Certinia PSA (ex FinancialForce PSA) | Professional Services Automation | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019, Blackbaud implemented Certinia PSA (ex FinancialForce PSA) as its Professional Services Automation solution. The deployment focused on embedding project accounting and revenue recognition controls, with explicit development of percent complete calculations for time and materials and fixed price engagements.
The Certinia PSA configuration addressed core Professional Services Automation workflows, including project financials and billing, time and expense capture, and project delivery controls. Blackbaud led a project team to develop custom functionality in FinancialForce to calculate percent complete for T&M and FPE projects, aligning billing triggers to services delivery milestones.
Integration planning and execution centered on connecting Certinia PSA with Workday, Workday Adaptive, and adjacent financial workflows. Project teams developed integration strategies to exchange project financials and resource information between FinancialForce and Workday, and sales and territory planning activities were designed in Workday Adaptive to align go to market planning with project execution.
Governance and process work accompanied the technical implementation, with a centralized team driving requirements, configuration decisions, and cross functional coordination between services, finance, and sales planning. The engagement emphasized procedural alignment for project accounting, integration governance for system interfaces, and configuration change controls to sustain Certinia PSA as the authoritative system for project financials.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2012 | 2012 |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2017 | 2017 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Donor and Fundraising Management | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2015 | 2016 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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Financial Consolidation and Close | EPM |
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2012 | 2012 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2019 | 2020 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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Sales Performance Management | SPM |
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2019 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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File Transfer Protocol | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2011 | 2011 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extended Detection and Response (XDR) | CyberSecurity |
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2025 | 2025 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Blackbaud
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Blackbaud Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Blackbaud IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Blackbaud digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Blackbaud Technographics
Blackbaud is a Professional Services organization based in United States,
with around 2800 employees and annual revenues of $1.13 billion.
Blackbaud operates a diverse technology stack with applications such as
Esker Accounts Receivable, Workday HCM and Certinia PSA (ex FinancialForce PSA),
covering areas like AR Automation, Core HR and Professional Services Automation.
Blackbaud has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Esker SA, Workday and Certinia.
Blackbaud recently adopted applications including
Living Security Platform in 2025, Fortanix Armor IAM in 2024 and 6sense Account Engagement Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blackbaud’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blackbaud’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blackbaud technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.