Blacktown City Council
62 Flushcombe Road,
Blacktown, 2148, NSW,
Australia
Blacktown, 2148, NSW,
Australia
61 2 9839-6000
Government
Blacktown City Council Technographics
Blacktown City Council Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blacktown City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2092 Blacktown City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blacktown City Council has purchased the following applications: TechnologyOne ERP for ERP Financial in 2018, TechnologyOne OneCouncil HR for Core HR in 2018, TechnologyOne OneCouncil CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blacktown City Council is running and its propensity to invest more and deepen its relationship with TechnologyOne , Scout Talent , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blacktown City Council revenues, which have grown to $550.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blacktown City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blacktown City Council Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TechnologyOne | Legacy | TechnologyOne ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Blacktown City Council implemented TechnologyOne ERP to support ERP Financial functions across HR, Payroll and Land and Property. The program was driven by a mandate for architectural optimization and standardization, aligning implementations with Enterprise Architecture and Information Model Architecture to promote reuse of existing platforms and consistent data models across the council.
The deployment of TechnologyOne ERP included TechnologyOne ECM for HR, Payroll and Land and Property and the addition of CRM functionality integrated into the ERP. Functional streams addressed HR on boarding and exit processes, payroll configuration, land and property register management, client hierarchy modelling for credit and compliance controls, and automated Development Application approval workflows.
Integration and data work spanned data migration into SSRS and other reporting facilities, integration with ServiceNOW for IT service management, coordination with Pinforce and Office 365 and Microsoft Teams for collaboration and communications, and support for a Traffic Infringement Ticketing smart city capability. Operational coverage included HR, payroll, land and property business units, ICT service management, and teams responsible for parks and land registers, with defined project handover processes from PMO to BAU.
Governance and process transformation were formalized through a Reporting Framework, Architecture Framework, Project Management and Change Management frameworks, and an Incident Management Framework supported by an ICT Strategy aligned to council objectives. The program included decommissioning of systems including CIVIL Payroll, HR, Fleet management, BCAMS and Magic IT Helpdesk Management tool, rigorous stakeholder analysis and budget approvals, and established KPIs that improved requirements, testing and deployment cycles by 60 percent, enhancing compliance and operational control.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TechnologyOne | Legacy | TechnologyOne OneCouncil HR | Core HR | HCM | n/a | 2018 | 2018 |
In 2018, Blacktown City Council implemented TechnologyOne OneCouncil HR as its Core HR solution, aligning HR and payroll functions for a council with approximately 2,092 employees and one of the largest local government areas in New South Wales. The implementation was driven by a Senior Business and Process Analyst led program of architectural optimization, process analysis, and vendor selection that prioritized reuse of existing platforms and standardization across the IT product portfolio.
TechnologyOne OneCouncil HR was configured to support core HR capabilities including onboarding and exit workflows, payroll interfaces, employee records and ECM for HR, and land and property related HR data needs. The project included detailed process mapping, data modelling and analytics to unify disparate information across locations and lines of business, and the construction of client hierarchies to support compliance and risk identification. The deployment emphasized pragmatic talent and payroll technology assessment and end to end analysis of HR processes prior to configuration.
Integrations and operational coverage included adding CRM functionality into the TechnologyOne ERP layer, data migration into SSRS and other reporting facilities, and coordination with parallel implementations of ServiceNOW for IT service and incident management, Pinforce, Office 365 and Microsoft Teams. Operational scope covered HR, Payroll, Land and Property, Fleet and Civil functions, and impacted land and park registers through integrated records and reporting. The program also managed decommissioning activities for CIVIL Payroll, HR, Fleet management, BCAMS and the Magic IT Helpdesk Management tool.
Governance and rollout incorporated a consistent approach framework with Reporting Frameworks, Architecture Framework, Project Management, Change Management and Incident Management standards, plus ICT Strategy and IT Governance to align IT operations with council strategy. The implementation established KPIs and improved requirements, testing and deployment cycles by 60 percent, and included transition planning to maximize outsourcing and offshoring benefits while guiding handover from PMO to BAU.
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TechnologyOne | Legacy | TechnologyOne OneCouncil CRM | CRM | CRM | n/a | 2018 | 2018 |
In 2018 Blacktown City Council implemented TechnologyOne OneCouncil CRM as its CRM solution to add formalized customer relationship management and case handling capabilities. The deployment targeted integration with the TechnologyOne ERP estate and aligned with broader IT strategy and enterprise architecture goals under the council IT governance program.
The TechnologyOne OneCouncil CRM implementation focused on CRM functionality layered into existing TechnologyOne modules, including client hierarchies for customer and compliance profiling, onboarding and exit workflows, and case management to support Land and Property, HR and Payroll related processes. Configuration work included process mapping, data modelling and migration planning to consolidate disparate records into a single actionable view, and the team built reporting outputs into SSRS and other reporting facilities.
Integrations were explicitly executed with TechnologyOne ERP and Technology One ECM modules for HR, Payroll and Land and Property, and the project intersected with ServiceNOW implementation for IT service and incident management. Data migration activities moved existing application data into centralized reporting and the CRM, while Office 365 and Microsoft Teams were used for collaboration across project and operations teams.
Governance and process transformation were led by a Senior Business and Process Analyst who established an Architecture Framework, Reporting Framework, Project Management and Change Management standards and an Incident Management Framework. The role included rigorous stakeholder analysis, memos for budget and scope, oversight of project handover from PMO to BAU and establishment of KPIs to improve requirements, testing and deployment cycles.
Outcomes recorded in project documentation include the establishment of client hierarchies to support compliance and anti money laundering screening, consolidation of disparate information to reduce compliance risks and operating complexity, and KPI driven improvements to requirements, testing and deployment cycles reported as a 60 percent improvement that supported better compliance and profitability.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Blacktown City Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Blacktown City Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Blacktown City Council Technographics
Blacktown City Council is a Government organization based in Australia,
with around 2092 employees and annual revenues of $550.0 million.
Blacktown City Council operates a diverse technology stack with applications such as
TechnologyOne ERP, TechnologyOne OneCouncil HR and TechnologyOne OneCouncil CRM,
covering areas like ERP Financial, Core HR and CRM.
Blacktown City Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TechnologyOne.
Blacktown City Council recently adopted applications including
Imperva Sonar in 2022, Scout Talent in 2020 and TechnologyOne ERP in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blacktown City Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blacktown City Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blacktown City Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.