Blanchard Machinery
3151 Charleston Hwy,
West Columbia, 29172, SC,
United States
West Columbia, 29172, SC,
United States
1 844-252-6242
Distribution
Blanchard Machinery Technographics
Blanchard Machinery Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blanchard Machinery and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Blanchard Machinery employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blanchard Machinery has purchased the following applications: Billtrust Invoicing for AR Automation in 2018, ChatBeacon Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blanchard Machinery is running and its propensity to invest more and deepen its relationship with Billtrust , UNIT4 , ChatBeacon or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blanchard Machinery revenues, which have grown to $55.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blanchard Machinery intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blanchard Machinery Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Billtrust | Legacy | Billtrust Invoicing | AR Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 Blanchard Machinery implemented Billtrust Invoicing, deploying AR Automation to its accounts receivable operations. The distribution company with approximately 500 employees centralized invoice presentment and delivery tracking to support billing, collections, and customer self-service.
Billtrust Invoicing was configured to provide electronic presentment and 24/7 customer access to invoices, with implementation emphasis on invoice delivery tracking and automated presentment workflows. Functional capabilities implemented included automated invoice presentment, a customer portal for on-demand document retrieval, and delivery status visibility to support collections and dispute handling. These capabilities were applied to core accounts receivable and customer service processes to reduce manual handling of invoice inquiries.
Blanchard subsequently implemented Billtrust Cash Application to automate remittance processing, creating a linked AR Automation and cash application workflow. The Cash Application implementation achieved a 79% match rate for electronic remittances, aligning posting and reconciliation activity with invoicing records. Operational coverage focused on corporate AR and collections activities across Blanchard’s United States operations.
Blanchard reported a rapid return on investment after the Billtrust Invoicing rollout driven by the ability to track invoice delivery and provide customers with 24/7 access. The company reached 62% electronic presentment of invoices which has lowered their days sales outstanding, and the later Cash Application adoption with a 79% match rate further accelerated collections. Governance adjustments centered on formalizing electronic presentment acceptance and automated remittance matching workflows to reduce manual posting and exception work.
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ERP Financial | ERP Financial Management |
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2013 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChatBeacon | Legacy | ChatBeacon Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Blanchard Machinery implemented ChatBeacon Live Chat on its public website, deploying a customer-facing conversational layer consistent with the Chatbots and Conversational AI category. The deployment was scoped to the company website and targeted web visitors in the United States, reflecting the distributor’s digital customer engagement channel for parts inquiries and service questions.
ChatBeacon Live Chat was configured as a real-time web chat widget, leveraging typical Chatbots and Conversational AI capabilities such as proactive chat prompts, templated responses, and chat transcript capture. The implementation emphasized routing and queuing logic to direct incoming sessions to sales and customer service agents, and included form-based lead capture to collect contact and equipment details prior to agent handoff.
Operational coverage centered on sales and customer service teams, who handle web-originated leads and technical inquiries through the embedded ChatBeacon Live Chat interface. The implementation retained transcript logging and session records to support follow up, and positioned the chat channel as a first-line engagement point for onsite visitors and service customers across the company’s US operations.
Governance workstreams established standard operating procedures for live chat usage, including response templates, escalation rules, and agent availability windows, to ensure consistent handling of incoming conversations. Training and operational onboarding were applied to agent teams to align chat handling with existing customer support workflows and order inquiry processes.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Blanchard Machinery
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Apps Being Evaluated by Blanchard Machinery Executives
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FAQ - APPS RUN THE WORLD Blanchard Machinery Technographics
Blanchard Machinery is a Distribution organization based in United States,
with around 500 employees and annual revenues of $55.0 million.
Blanchard Machinery operates a diverse technology stack with applications such as
Billtrust Invoicing, ChatBeacon Live Chat and Microsoft 365,
covering areas like AR Automation, Chatbots and Conversational AI and Collaboration.
Blanchard Machinery has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Billtrust, ChatBeacon and Microsoft.
Blanchard Machinery recently adopted applications including
Microsoft 365 in 2022, DocuSign eSignature in 2022 and Proofpoint Email Security and Protection in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blanchard Machinery’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blanchard Machinery’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blanchard Machinery technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.