Blue Bottle Coffee
300 Webster Street,
Oakland, 94607, CA,
United States
Oakland, 94607, CA,
United States
1 510-653-3394
Consumer Packaged Goods
Blue Bottle Coffee Technographics
Blue Bottle Coffee Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blue Bottle Coffee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Blue Bottle Coffee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blue Bottle Coffee has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Workstem Leave for Absence and Leave Management in 2024, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blue Bottle Coffee is running and its propensity to invest more and deepen its relationship with Oracle , Intuit , Workstem or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blue Bottle Coffee revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blue Bottle Coffee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blue Bottle Coffee Tech Stack and Enterprise Applications
Blue Bottle Coffee ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Blue Bottle Coffee implemented Oracle NetSuite ERP as its ERP Financial system to centralize accounting and financial reporting across its consumer packaged goods and retail operations. The deployment used Oracle NetSuite ERP in a cloud SaaS model, consolidating core financial ledgers and supporting transactional financials for a company of approximately 600 employees.
Configuration focused on standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, cash management, billing and order-to-cash workflows, and inventory financials and costing aligned to roasting and retail sales. The implementation emphasized chart of accounts standardization and role based access for finance teams, and configured period close and reconciliation workflows typical for an ERP Financial deployment.
Oracle NetSuite ERP was integrated with multiple SaaS platforms, explicitly including Square POS for retail transactions, third party logistics providers for freight and cost reconciliation, payment processing systems for settlement and AR reconciliation, HR information systems for payroll and financial reporting, and a coffee roast management system for inventory costing and production cost capture. Integrations were described as API based connectors and a mix of real time and batch interfaces to maintain order to cash and inventory cost flows, while governance centered on centralized financial controls, standardized monthly close procedures, and phased rollout across retail and roasting operations.
|
|
|
|
|
ERP Financial | ERP |
|
2015 | 2015 |
|
Blue Bottle Coffee HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workstem | Legacy | Workstem Leave | Absence and Leave Management | HCM | n/a | 2024 | 2024 |
In 2024, Blue Bottle Coffee implemented Workstem Leave to manage HR and attendance for its Hong Kong cafes. Workstem Leave, an Absence and Leave Management application, was configured to provide online leave balances and employee self service access while introducing Bluetooth based clock in at café locations to reduce buddy punching.
The deployment centralized leave balances and automated manual Excel workflows, streamlining approval routing and attendance tracking within HR operations for the Hong Kong region. Functional capabilities implemented included employee self service for leave balances, attendance capture via Bluetooth based clock in, and approver workflow configuration for leave requests, all aligned to Absence and Leave Management processes, and the rollout improved HR efficiency by giving employees direct access to balances and simplified approval workflows in the Hong Kong region.
|
|
|
|
|
Applicant Tracking System | HCM |
|
2017 | 2017 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2023 | 2023 |
|
Blue Bottle Coffee AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Blue Bottle Coffee deployed Ruby Live Chat on its website. Ruby Live Chat, classified as Chatbots and Conversational AI, was configured as the primary web chat channel to capture customer and ecommerce inquiries in real time. The deployment installed a site level chat widget and provisioned agent consoles to route incoming sessions to Blue Bottle Coffee's customer support team.
Implementation work focused on configuring routing rules, business hours behavior, canned responses, and transcript capture to align with customer service workflows and order support use cases. Governance adapted contact handling to formalize session ownership, escalation pathways, and chat transcript retention for follow up and quality review. The deployment scope covers the corporate website and supports online customer service and ecommerce operations.
|
Blue Bottle Coffee Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2013 | 2013 |
|
Blue Bottle Coffee CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Data Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
Blue Bottle Coffee ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2013 | 2013 |
|
Blue Bottle Coffee PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2014 | 2014 |
|
Blue Bottle Coffee IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at Blue Bottle Coffee
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Chief People Officer | CXO | HR | |
|
|
|
CFO | CXO | Finance | |
|
|
|
Director of Finance Operations | Director | Finance | |
|
|
|
VP Finance | VP | Finance | |
|
|
|
Financial Planning & Reporting Manager | Manager | Finance | |
|
Apps Being Evaluated by Blue Bottle Coffee Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Blue Bottle Coffee IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Blue Bottle Coffee digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Blue Bottle Coffee Technographics
Blue Bottle Coffee is a Consumer Packaged Goods organization based in United States,
with around 600 employees and annual revenues of $100.0 million.
Blue Bottle Coffee operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Workstem Leave and Ruby Live Chat,
covering areas like ERP Financial, Absence and Leave Management and Chatbots and Conversational AI.
Blue Bottle Coffee has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workstem and Ruby.
Blue Bottle Coffee recently adopted applications including
Workstem Leave in 2024, Workstem Rostering in 2023 and Ruby Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blue Bottle Coffee’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blue Bottle Coffee’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blue Bottle Coffee technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.