BlueCross Aged Care
Level 1, 117 Camberwell Road,
Hawthorn, 3123, VIC,
Australia
Hawthorn, 3123, VIC,
Australia
61 3 9828-1200
Healthcare
BlueCross Aged Care Technographics
BlueCross Aged Care Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BlueCross Aged Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 BlueCross Aged Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BlueCross Aged Care has purchased the following applications: Mercury RM ATS for Applicant Tracking System in 2014, Civica CarelinkPlus for Patient Management in 2014, JobAdder Analytics for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BlueCross Aged Care is running and its propensity to invest more and deepen its relationship with Mercury xRM , JobAdder , Dayforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BlueCross Aged Care revenues, which have grown to $1.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BlueCross Aged Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BlueCross Aged Care Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mercury xRM | Legacy | Mercury RM ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014 BlueCross Aged Care deployed Mercury RM ATS as its corporate Applicant Tracking System. The Mercury RM ATS is exposed through BlueCross's careers site at the Mercury-hosted portal and serves as the primary ATS on their website for external candidate intake.
Configuration centered on standard Applicant Tracking System modules, including job requisition and vacancy posting, branded career site pages, online application forms, candidate profiles, status tracking, and configurable recruitment workflows such as requisition approval and interview scheduling. The implementation leverages the Mercury RM ATS eRecruit portal for public job listings and candidate self service, aligning web-facing application capture with internal candidate lifecycle management.
Operationally the Mercury RM ATS supports BlueCross Aged Care recruitment and HR teams by consolidating website applicants into a single system of record, enabling recruiter case management and staged candidate progression. The deployment emphasizes structured candidate data capture, configurable permissions for hiring managers, and compliance oriented data fields appropriate to healthcare recruitment.
Governance focused on embedding approval routing and role based access into ATS workflows, centralizing branded candidate communications, and standardizing recruiter processes inside the Mercury RM ATS instance. This implementation positions BlueCross Aged Care Mercury RM ATS Applicant Tracking System as the primary tool for talent acquisition and external application intake via the corporate careers channel.
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Applicant Tracking System | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2014 | 2014 |
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Recruiting | HCM |
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2022 | 2022 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica CarelinkPlus | Patient Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 BlueCross Aged Care implemented Civica CarelinkPlus, deploying a Patient Management application to support client care and workforce management functions across BlueCross Community and Residential Services in the broader Melbourne community. The Civica CarelinkPlus implementation was delivered as a named Client and Workforce Management Application program with a documented project budget of 700K, and the rollout targeted several business units responsible for residential and in‑home aged care services.
The implementation configured Civica CarelinkPlus to cover core Patient Management workflows, including client records and care planning, rostering and workforce management, scheduling and visit coordination, and clinical documentation and medication administration. Configuration work included requirements elicitation led by the project manager, workshop facilitation, user acceptance testing and staged releases to production to establish operational use and BAU activities.
The CarelinkPlus program was executed alongside parallel IT initiatives at BlueCross, notably a CRM enhancement release, a mobile device management deployment and a migration to Office 365, requiring coordination of cutover windows and user enablement across teams. Operational coverage focused on Community and Residential Services, with governance routed through the organisation's project delivery framework and close stakeholder engagement with project sponsors and business leads.
Project governance emphasized hands on delivery, with the project manager chairing workshops, resolving issues during testing, guiding users through UAT, and formalizing BAU handover and continuous improvement practices. Civica CarelinkPlus was positioned as the central Patient Management platform for client and workforce processes, with configuration and rollout supervised by established governance and stakeholder engagement processes.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| JobAdder | Legacy | JobAdder Analytics | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, BlueCross Aged Care implemented JobAdder Analytics. JobAdder Analytics is an Analytics and BI application deployed to centralize hiring and to provide analytics-driven visibility into sourcing and ad spend for talent acquisition and HR functions.
The implementation focused on centralizing hiring workflows and instrumenting sourcing channel attribution and ad spend tracking. Functional capabilities implemented included recruitment reporting dashboards and ad spend analytics based on JobAdder’s analytics engine known as PowerAdder, used to consolidate recruitment data for operational decision making.
This was executed as an in-house talent acquisition and HR deployment in Victoria, Australia, covering BlueCross recruiting teams and hiring managers across the organization’s Victorian operations. No external system integrators are cited, the deployment emphasized internal ownership of data and analytics.
Governance shifted toward centralized analytics-led sourcing decisions and vendor management for recruitment channels. The case study explicitly reports outcomes, including a 65% reduction in job board spend and a 30 to 40 percent reduction in agency usage following the JobAdder Analytics rollout.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2014 | 2014 |
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Financial Consolidation and Close | EPM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at BlueCross Aged Care
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| No data found | ||||||
Apps Being Evaluated by BlueCross Aged Care Executives
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FAQ - APPS RUN THE WORLD BlueCross Aged Care Technographics
BlueCross Aged Care is a Healthcare organization based in Australia,
with around 4000 employees and annual revenues of $1.17 billion.
BlueCross Aged Care operates a diverse technology stack with applications such as
Mercury RM ATS, Civica CarelinkPlus and JobAdder Analytics,
covering areas like Applicant Tracking System, Patient Management and Analytics and BI.
BlueCross Aged Care has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mercury xRM, Civica and JobAdder.
BlueCross Aged Care recently adopted applications including
DocuSign eSignature in 2023, Freshservice in 2023 and Cisco Webex for Recruiting in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BlueCross Aged Care’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BlueCross Aged Care’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BlueCross Aged Care technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.