Boden
Boden House 114-120 Victoria Road,
London, NW10 6NY,
United Kingdom
London, NW10 6NY,
United Kingdom
44 33 0333-0000
Retail
Boden Technographics
Boden Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Boden and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1050 Boden employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Boden has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2022, Tivian Communicate XI for Employee Experience in 2021, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Boden is running and its propensity to invest more and deepen its relationship with Microsoft , Tivian , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Boden revenues, which have grown to $95.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Boden intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Boden Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, Boden implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial application. The deployment focused on centralizing finance operations for the retail business, with formal project activity recorded from February 2022 to June 2022 and system leadership by a Finance Operations and System Manager across the July 2021 to February 2022 planning window.
Configuration work concentrated on core financial modules typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, cash management, fixed assets, and financial reporting. Implementation workstreams addressed chart of accounts design, posting profiles, period close sequencing, and ledger reconciliation automation consistent with Dynamics 365 for Finance and Operations functional patterns.
Integrations were scoped to align transactional retail flows and inventory finance touchpoints into the finance ledger, supporting accounting and treasury workflows while no specific third party systems are named. Operational coverage prioritized Boden corporate finance and retail finance processes within the United Kingdom, enabling consolidated financial transaction capture and month end close orchestration.
Governance and rollout were organized under finance function ownership, with the Finance Operations and System Manager overseeing configuration, testing, and phased deployment through mid 2022. The Microsoft Dynamics 365 for Finance and Operations implementation emphasized finance process standardization, defined period close procedures, and role based access design consistent with ERP Financial governance patterns.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tivian | Legacy | Tivian Communicate XI | Employee Experience | HCM | n/a | 2021 | 2021 |
In 2021, Boden implemented Tivian Communicate XI as part of its Employee Experience program to centralize ongoing feedback collection for customers and employees in the United Kingdom. Tivian's platform is used to capture both customer and employee feedback and to drive employee engagement workflows across People and Internal Communications teams.
Tivian Communicate XI was configured to support quarterly pulse surveys for employees, moving away from a single annual survey cadence to increase agility and insight. The implementation emphasized targeted internal campaigns and content delivery capabilities, using audience segmentation and campaign scheduling to distribute pulse surveys and follow up communications, while reporting dashboards provided centralized visibility for HR stakeholders.
Operational scope focused on Boden employees in the United Kingdom and included concurrent customer feedback collection within the same Employee Experience suite. Governance centered on quarterly survey cycles, stakeholder review processes, and campaign governance to maintain cadence and response management, with the stated objective of improving agility and depth of employee insight.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Boden deployed LivePerson Conversational Cloud on its ecommerce website, implementing a cloud hosted conversational layer to support customer service and online shopping interactions. The deployment uses LivePerson Conversational Cloud as a Chatbots and Conversational AI solution embedded in the storefront to handle real time web conversations and asynchronous messaging with site visitors.
The implementation centers on web chat widget delivery, scripted bot conversation flows, and staged agent escalation to human representatives, reflecting common Chatbots and Conversational AI functional modules. Conversation management capabilities include session routing, canned response libraries, and conversation analytics for monitoring intent and interaction volumes, with configuration focused on ecommerce support and order inquiry handling.
Operational coverage is concentrated on Boden customer service and ecommerce teams supporting the United Kingdom website, with the LivePerson Conversational Cloud running as a SaaS hosted component integrated at the digital storefront layer. No specific third party back end integrations are listed, so orchestration is described at the interaction layer with handoff pathways to live agents rather than named system level integrations.
Governance for the deployment emphasizes conversational script maintenance, escalation policies for agent takeover, and ongoing tuning of automated flows and tagging conventions to align with customer service workflows. The implementation narrative reflects an embedded, site level Chatbots and Conversational AI capability using LivePerson Conversational Cloud to structure customer engagement and agent assisted support.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Information Management | eCommerce |
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2018 | 2019 |
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Product Review Management | eCommerce |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Boden
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Boden Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Boden Technographics
Boden is a Retail organization based in United Kingdom,
with around 1050 employees and annual revenues of $95.0 million.
Boden operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Tivian Communicate XI and LivePerson Conversational Cloud,
covering areas like ERP Financial, Employee Experience and Chatbots and Conversational AI.
Boden has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Tivian and LivePerson.
Boden recently adopted applications including
Microsoft Dynamics 365 for Finance and Operations in 2022, Slack Connect in 2022 and Tivian CX in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Boden’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Boden’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Boden technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.