Aberdeen, AB11 7SL,
United Kingdom
Bon Accord Glass Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bon Accord Glass and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Bon Accord Glass employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bon Accord Glass has purchased the following applications: Vee24 Digital Customer Experience Hub for Customer Experience in 2018, Amazon EC2 for Application Hosting and Computing Services in 2020, GFI Unlimited Secure Email for Secure Email Gateways (SEGs) in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bon Accord Glass is running and its propensity to invest more and deepen its relationship with Vee24 , Microsoft , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bon Accord Glass revenues, which have grown to $7.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bon Accord Glass intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vee24 | Legacy | Vee24 Digital Customer Experience Hub | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018 Bon Accord Glass implemented Vee24 Digital Customer Experience Hub on its public website to establish a Customer Experience layer for online customer engagement. The deployment centered on a web embedded engagement hub, Vee24 Digital Customer Experience Hub, positioning the application as the primary digital touchpoint for customer-facing sales and service interactions for the manufacturing business.
Configuration focused on standard Customer Experience capabilities, including real time chat and video assisted engagement, session routing to an agent console, and persistent messaging workflows to support asynchronous follow up. The implementation emphasized web integration and session capture for customer conversations, with configuration tuned to site entry points such as product pages and contact pages.
Operational scope covered the companys sales and customer service teams, who use Vee24 Digital Customer Experience Hub to handle inbound web inquiries and to escalate complex technical or quotation conversations. Governance was organized around internal service ownership and agent workflow rules, with a small team responsible for configuration, staffing, and ongoing tuning of engagement workflows to align online interactions with existing phone and email support processes.
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Marketing Analytics | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GFI Software | Legacy | GFI Unlimited Secure Email | Secure Email Gateways (SEGs) | CyberSecurity | n/a | 2017 | 2017 |
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