Bon Secours Mercy Health
4600 McAuley Place, Suite 100,
Blue Ash, 45242, OH,
United States
Blue Ash, 45242, OH,
United States
1 513-956-3729
Healthcare
Bon Secours Mercy Health Technographics
Bon Secours Mercy Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bon Secours Mercy Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60000 Bon Secours Mercy Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bon Secours Mercy Health has purchased the following applications: UKG Pro Compliance (formerly UKG Dimensions Compliance) for HR Compliance in 2023, Aspyra for Clinical Trial Management in 2009, Kore.ai for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bon Secours Mercy Health is running and its propensity to invest more and deepen its relationship with UKG , Recruitics , Aspyra or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bon Secours Mercy Health revenues, which have grown to $8.71 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bon Secours Mercy Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bon Secours Mercy Health Tech Stack and Enterprise Applications
Bon Secours Mercy Health HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Compliance (formerly UKG Dimensions Compliance) | HR Compliance | HCM | n/a | 2023 | 2023 |
In 2023, Bon Secours Mercy Health implemented UKG Pro Compliance, formerly UKG Dimensions Compliance, as part of a broader rollout of the UKG Pro Workforce Management and HCM suite. The deployment centralized scheduling, payroll and compliance reporting across 48 hospitals and 1,200 care locations supporting about 60,000 employees. The implementation used the UKG Pro Compliance module to consolidate regulatory and internal compliance reporting, while Workforce Management modules were configured to centralize scheduling and payroll consolidation. Configuration emphasized centralized rules for timekeeping, automated exception workflows and standardized report templates consistent with HR Compliance requirements. Operational coverage included hospital and care site scheduling, payroll processing and enterprise compliance reporting for clinical and support staff across the system. Data consolidation and payroll consolidation were executed within the UKG Pro Workforce Management and HCM suite to reconcile payroll items and unify compliance data at the enterprise level. Governance changes established a centralized reporting cadence and consolidated payroll correction workflows to support systemwide HR Compliance oversight. According to UKG and customer sources the rollout reduced quarterly compliance report preparation from many hours to minutes and cut payroll corrections by roughly 50 percent.
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Recruiting | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2019 | 2019 |
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Bon Secours Mercy Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aspyra | Legacy | Aspyra | Clinical Trial Management | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, Bon Secours Mercy Health implemented Aspyra, deploying Aspyra to Valley View Regional Hospital in Ada, Oklahoma under an upgrade contract. The deployment focused on imaging and laboratory operations within the facility, and the deployment used Aspyra as the primary application, Apps Category .
Aspyra delivered CyberRAD RIS, CyberLAB LIS and CyberPATH AP modules, configured to integrate the RIS with the facility PACS, reduce redundant data entry, and improve scheduling and pre-authorization capture in imaging and laboratory departments. Configuration work emphasized workflow alignment across order entry, scheduling, and reporting to remove duplicate capture and to surface authorization data at scheduling points.
Integrations were explicitly documented with the facility PACS to support image routing and access, and public materials reference Aspyra enterprise imaging and TCE export capabilities. The operational scope for this contract was the Valley View Regional Hospital radiology and laboratory departments, addressing clinical imaging workflows and laboratory information flows.
Publicly available documentation describes Aspyra imaging and LIS deployments in the United States, and any use for clinical-trial management or as a full clinical trial management system is not explicitly stated and is inferred only from Aspyra enterprise imaging and TCE export capabilities. Governance for the upgrade was contract driven, focused on reducing manual data entry and improving scheduling and pre-authorization capture in imaging and lab workflows.
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Bon Secours Mercy Health AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kore.ai | Legacy | Kore.ai | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Bon Secours Mercy Health implemented Kore.ai, adopting the Kore.ai platform within its Chatbots and Conversational AI strategy to standardize conversational workflows across clinical and enterprise support channels. The organization is a large United States healthcare system with roughly 60,000 employees, and Kore.ai is listed as a customer in vendor materials and an accompanying video reference.
The deployment focused on core Kore.ai capabilities, including natural language understanding, dialog management, multi-channel virtual assistant deployment, and conversational analytics. Configuration work emphasized intent modelling, context management, slot filling and escalation paths to human agents, aligning platform configuration with typical Chatbots and Conversational AI functional patterns for patient-facing and internal support use cases.
Governance centered on centralized IT and contact center ownership to manage intent taxonomies, conversation orchestration, and change control for bot updates, while preserving clinical oversight for sensitive interactions. Rollout sequencing was organized by capability, prioritizing patient engagement and internal service workflows, with operational handoffs between clinical, contact center and enterprise service teams to maintain consistent conversational governance.
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Bon Secours Mercy Health ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Bon Secours Mercy Health
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Apps Being Evaluated by Bon Secours Mercy Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bon Secours Mercy Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bon Secours Mercy Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bon Secours Mercy Health Technographics
Bon Secours Mercy Health is a Healthcare organization based in United States,
with around 60000 employees and annual revenues of $8.71 billion.
Bon Secours Mercy Health operates a diverse technology stack with applications such as
UKG Pro Compliance (formerly UKG Dimensions Compliance), Aspyra and Kore.ai,
covering areas like HR Compliance, Clinical Trial Management and Chatbots and Conversational AI.
Bon Secours Mercy Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Aspyra and Kore.ai.
Bon Secours Mercy Health recently adopted applications including
Kore.ai in 2024, UKG Pro Compliance (formerly UKG Dimensions Compliance) in 2023 and Recruitics iON Platform in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bon Secours Mercy Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bon Secours Mercy Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bon Secours Mercy Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.