Charlotte, 28217, NC,
United States
Botsplash Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Botsplash and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Botsplash employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Botsplash has purchased the following applications: Botsplash for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Botsplash is running and its propensity to invest more and deepen its relationship with Botsplash , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Botsplash revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Botsplash intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Botsplash | Legacy | Botsplash | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Botsplash implemented Botsplash, a Chatbots and Conversational AI application, on its website to embed conversational entry points for visitors and to support customer support, lead capture, and pre-sales qualification. The deployment leveraged a web chat widget placed on public pages, providing a real-time conversational channel directly within the corporate website environment.
Configuration emphasized conversational flow design, intent and entity modeling, and rule-driven fallback handling, using a web-based console to author dialogs and manage response content. Core Chatbots and Conversational AI capabilities deployed include natural language understanding, session state management, user attribute capture for qualification, automated routing triggers for human escalation, and persistent conversation logs for context retention.
Operational ownership was concentrated within small cross-functional teams spanning customer success, sales, and product, who administered the Botsplash console and iteratively tuned intents and responses. Analytics from conversation transcripts and event logs supported ongoing intent refinement, and the implementation was sized for a company of approximately 10 employees, prioritizing lightweight web integration and rapid iteration over complex infrastructure changes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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