Banksmeadow, 2019, NSW,
Australia
Bourke Street Bakery Technographics
Bourke Street Bakery Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bourke Street Bakery and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 138 Bourke Street Bakery employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bourke Street Bakery has purchased the following applications: Deputy Scheduling for Workforce Scheduling in 2014, Microsoft 365 for Collaboration in 2017, Automattic Jetpack CRM for CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bourke Street Bakery is running and its propensity to invest more and deepen its relationship with Deputy , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bourke Street Bakery revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bourke Street Bakery intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bourke Street Bakery Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deputy | Legacy | Deputy Scheduling | Workforce Scheduling | HCM | n/a | 2014 | 2014 |
In 2014 Bourke Street Bakery implemented Deputy Scheduling as its Workforce Scheduling solution to manage front of house and back of house rostering across its retail operations. Deputy Scheduling centralized shift rostering for a staff base of 138 employees and supported supervision of up to 900 shifts per week, covering bakers, front of house, back of house, management and head office roles.
Deputy Scheduling was configured to manage core scheduling capabilities including roster creation, shift supervision and shift-level assignment workflows, with the Recruitment and Training Manager operating the system for weekly roster planning. The implementation supported administrative processes for recruitment and training, maintaining staff files and required documentation alongside scheduled training and shifts. Operational governance incorporated oversight of disciplinary and staff issue workflows through managers and HR, and rollout practices emphasized roster supervision and staff capability checks to support customer service standards. The configuration aimed to increase staff retention, reduce wage costs and provide managers with tools to maintain productive teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Bourke Street Bakery implemented Microsoft 365 as its cloud Collaboration platform. The bakery, based in Australia with approximately 138 employees, references Microsoft 365 on its public website, signaling tenant-level adoption and use of Microsoft 365 services for both internal productivity and web-facing elements.
The deployment emphasizes Collaboration capabilities common to Microsoft 365, including Exchange Online for email and calendaring, SharePoint Online for intranet and content management, OneDrive for file synchronization, Microsoft Teams for chat and meetings, and Office desktop and web applications. The architecture reflects a cloud tenant model with centralized identity and access control consistent with Microsoft 365 implementations, supporting business functions such as internal communications, document management, scheduling, and customer-facing content; Bourke Street Bakery Microsoft 365 Collaboration supports these core business functions.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2021 | 2021 |
In 2021, Bourke Street Bakery implemented Automattic Jetpack CRM on its public website. The Automattic Jetpack CRM application is used as the primary CRM for web channel customer engagement, capturing contact data and managing customer interactions for the Australian retail bakery. With 138 employees and reported revenue of 25,000,000, the implementation aligns with small to mid market retail CRM usage patterns focused on online ordering and marketing orchestration.
Deployment is web hosted and centered on site level data capture and customer profile consolidation, leveraging standard CRM capabilities such as contact management, segmentation, and campaign orchestration to support marketing and sales workflows. Operational scope is focused on online ordering and customer engagement functions within the retail business function, with governance concentrated on web channel data capture and marketing process integration. The implementation narrative highlights Automattic Jetpack CRM as the system of record for customer interactions on the Bourke Street Bakery website.
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Marketing Automation | CRM |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bourke Street Bakery
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bourke Street Bakery Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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