s-Hertogenbosch, 5223 MA,
Netherlands
Brabant Water N.V Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Brabant Water N.V and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Brabant Water N.V employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brabant Water N.V has purchased the following applications: Ferranti MECOMS 365 Platform for Utilities ERP in 2019, Cobrowser for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brabant Water N.V is running and its propensity to invest more and deepen its relationship with Ferranti Computer Systems , Cobrowser , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brabant Water N.V revenues, which have grown to $199.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brabant Water N.V intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ferranti Computer Systems | Legacy | Ferranti MECOMS 365 Platform | Utilities ERP | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Brabant Water N.V implemented the Ferranti MECOMS 365 Platform as its customer information solution within a Utilities ERP initiative, aligning the deployment to the company goal of excellent service and optimal customer experience. The Ferranti MECOMS 365 Platform was positioned to safeguard continuity for billing and CRM activities while leveraging the Dynamics 365 cloud platform as the underlying runtime and extensibility surface.
The implementation centered on MECOMS 365 customer information platform capabilities, specifically billing and CRM module configurations, customer self service enablement, and digital channel workflows intended to improve first time right transactions and proactive customer contact. Configuration work emphasized account and contract management, billing orchestration, and customer engagement processes, with the Ferranti MECOMS 365 Platform providing the orchestration layer and user interface components for operational staff and customers.
Operational scope covered Brabant Water billing and customer service functions, with migration from the current in-house built application planned to complete by the end of 2020. The rollout targeted continuity of core customer operations, shifting transactional processing into MECOMS 365 and extending self service channels for end customers, while IT and customer service teams managed cutover sequencing and data migration activities.
Governance reflected Brabant Water strategic ambition, with explicit goals driving process design around ease of use in digital channels and proactive contact strategies. Expected outcomes articulated by Brabant Water included improved business flexibility and enhanced customer self service through the Ferranti MECOMS 365 Platform, with final migration timelines and operational readiness defined as part of the implementation program.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cobrowser | Legacy | Cobrowser | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Brabant Water N.V deployed Cobrowser on its public website. The deployment uses Cobrowser as the customer-facing Chatbots and Conversational AI application to deliver web-based conversational assistance and browser-assisted sessions for customers interacting with account and service pages. Implementation scope centered on the website channel and was operationalized within customer service and digital channels teams.
Deployment architecture followed a lightweight web widget model with the Cobrowser client embedded in site pages to initiate sessions and surface conversational flows, while backend orchestration was handled via the vendor service. Functional emphasis aligned with Chatbots and Conversational AI patterns, including automated conversational workflows, guided on-page assistance, and configured escalation paths to human agents for complex inquiries. Governance and rollout were managed by digital channel owners who controlled dialogue content, operational handoffs, and channel coverage monitoring.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Customer Experience | CRM |
|
2016 | 2016 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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