Bengaluru, 560002,
India
Brigade Group Technographics
Brigade Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Brigade Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Brigade Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brigade Group has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Waybeo for Call Tracking and Recording in 2017, Freshservice for IT Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brigade Group is running and its propensity to invest more and deepen its relationship with Cisco Systems , Waybeo , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brigade Group revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brigade Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Brigade Group Tech Stack and Enterprise Applications
Brigade Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Brigade Group deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution. Cisco Webex Meetings is exposed through the Brigade Group website to provide browser-based meeting entry for external and internal participants.
The deployment emphasizes core audio and video conferencing capabilities, including scheduled meeting orchestration, HD video, screen sharing, meeting recording, and host participant controls. Configuration likely centers on standard Webex meeting profiles and room templates, enabling consistent meeting settings and security controls across sessions.
Architecturally the implementation uses cloud-hosted Webex media and signaling to deliver browser and client connectivity, with meeting entry surfaced from the corporate website. Integration points focus on web session initiation and interoperability with corporate calendar systems and browser clients to streamline meeting scheduling and join flows.
Operational governance is organized through centralized administration of user accounts, meeting policies, and guest access controls to manage collaboration for project teams and external stakeholders. The implementation supports ongoing web-based collaboration workflows aligned to construction project coordination and corporate communications.
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Brigade Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Waybeo | Legacy | Waybeo | Call Tracking and Recording | CRM | n/a | 2017 | 2017 |
In 2017, Brigade Group deployed Waybeo on its public website. Brigade Group implemented Waybeo as a Call Tracking and Recording solution to capture inbound phone interactions originating from web channels, linking calls to online sessions and campaign sources for marketing attribution and lead capture.
The implementation used Waybeo modules commonly associated with Call Tracking and Recording, including dynamic number insertion for channel-level attribution, call recording for quality and audit, session-level call attribution and reporting dashboards that surface call detail and source data. Deployment focused on client-side instrumentation on the website and routing captured call metadata and recordings into the companys inquiry handling workflows, enabling marketing and sales functions to access call detail records and recordings through the Waybeo management interface while governance emphasized access controls for recorded calls and reporting.
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Brigade Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2019 | 2019 |
In 2019, Brigade Group deployed Freshservice as its IT Service Management platform and exposed the Freshservice service portal on the company website to centralize employee IT requests. The deployment positioned Freshservice to serve Brigade Group’s IT support function and to provide a web‑accessible intake point for ticketing and self-service across the organization in India.
The implementation emphasized service portal and ticketing workflows consistent with IT Service Management practices, including structured incident handling, a searchable knowledge base, and a service catalog oriented approach to standard requests. Configuration work aligned with automated ticket routing and prioritization, and with role based access for IT support staff and requesters.
Operational coverage focused on the corporate IT support organization and extended to project site support needs typical of a construction and real estate company, using Freshservice on the public website as the primary user facing interface. Governance centered on formalizing request triage and escalation workflows within Freshservice, and on documenting knowledge articles to reduce repeated support overhead.
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Brigade Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Brigade Group
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Apps Being Evaluated by Brigade Group Executives
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