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Brightside Insurance
Location
Brightside Park, Severn Bridge, Aust,
Bristol, BS35 4BL,
United Kingdom
Website
https://www.brightsideinsurance.co.uk/
Phone
44 333 005 2424
Artw industry
Banking and Financial Services
Employee
Revenue

Brightside Insurance Technographics

Brightside Insurance Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Brightside Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 640 Brightside Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Brightside Insurance has purchased the following applications: Telerik Sitefinity CMS for Web Content Management in 2018, Mitel MiContact Center Enterprise for Call Center in 2017, Rackspace Cloud for Application Hosting and Computing Services in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Brightside Insurance is running and its propensity to invest more and deepen its relationship with Progress Software , Mitel , Infinity Tracking or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Brightside Insurance revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brightside Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Brightside Insurance Data, Technology Stack, and Enterprise Applications
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Progress Software Legacy Telerik Sitefinity CMS Web Content Management Content Management n/a 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Mitel Legacy Mitel MiContact Center Enterprise Call Center CRM n/a 2017 2018
In 2017 Brightside Insurance deployed Mitel MiContact Center Enterprise as a hosted Mitel cloud solution to consolidate contact center operations across four countries, supporting 110 contact centre users and 50 back office staff. The initiative addressed an inability to report centrally caused by disparate systems, and the implementation was positioned to enable a follow the sun support model and shared workload orchestration across international boundaries and time zones. Mitel MiContact Center Enterprise was configured to provide centralized reporting and orchestration for Call Center operations, aligning contact routing, skills based distribution, and real time monitoring to support multi site collaboration. Configuration emphasized centralized administration and reporting, enabling supervisors to view and manage queues and performance across separate regional operations from a single management plane. Operational coverage included customer support teams and associated back office functions across four countries, with the hosted cloud deployment used to cost effectively leverage multiple operations centres. The deployment supported cross border workload sharing and continuous customer support, and it centralized telemetry and reporting to remove previous fragmentation of operational data. Governance focused on centralized management and unified reporting workflows rather than local system silos, enabling consistent contact handling policies and shared staffing models across regions. The hosted Mitel cloud approach allowed Brightside Insurance to cost effectively scale contact centre capacity and to operate a follow the sun support model while maintaining a single Call Center reporting and administration environment.
Call Tracking and Recording CRM 2021 2021
Customer Analytics CRM 2016 2016
Customer Experience CRM 2019 2019
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Rackspace Technology Legacy Rackspace Cloud Application Hosting and Computing Services IaaS n/a 2017 2017
Application Hosting and Computing Services IaaS 2015 2015
Content Delivery Network IaaS 2016 2016
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2015 2015
IT Decision Makers and Key Stakeholders at Brightside Insurance
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Brightside Insurance Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Brightside Insurance Technographics

Brightside Insurance is a Banking and Financial Services organization based in United Kingdom, with around 640 employees and annual revenues of $50.0 million.

Brightside Insurance operates a diverse technology stack with applications such as Telerik Sitefinity CMS, Mitel MiContact Center Enterprise and Rackspace Cloud, covering areas like Web Content Management, Call Center and Application Hosting and Computing Services.

Brightside Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Progress Software, Mitel and Rackspace Technology.

Brightside Insurance recently adopted applications including Infinity Call Tracking in 2021, Force24 Marketing Automation in 2020 and Hotjar in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Brightside Insurance’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Brightside Insurance’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Brightside Insurance technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.