Brightway Insurance
3733 University Blvd. W,
Jacksonville, 32217, FL,
United States
Jacksonville, 32217, FL,
United States
1 888-254-5014
Insurance
Brightway Insurance Technographics
Brightway Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Brightway Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Brightway Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brightway Insurance has purchased the following applications: Vertafore AMS360 for Agency Management in 2012, RingCentral Glip for Audio Video and Web Conferencing in 2016, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brightway Insurance is running and its propensity to invest more and deepen its relationship with Vertafore , RingCentral , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brightway Insurance revenues, which have grown to $900.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brightway Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Brightway Insurance Tech Stack and Enterprise Applications
Brightway Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vertafore | Legacy | Vertafore AMS360 | Agency Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012 Brightway Insurance moved to Vertafore AMS360 Online to centralize agency operations under a cloud deployment of Vertafore AMS360. The implementation targeted the companys franchise model and back-office operations, positioning the Agency Management application to support scalability and reduce internal hardware and software maintenance overhead.
The Vertafore AMS360 deployment emphasized core Agency Management capabilities, including policy administration, agency accounting workflows, and reporting and analytics to deliver operational efficiencies and analytic insight. Configuration focused on scalability and feature enabling, aligning system workflows with franchisee onboarding, policy lifecycle processing, and consolidated reporting to support centralized oversight.
By choosing AMS360 Online Brightway removed the need for on-premises infrastructure and shifted maintenance responsibilities to the vendor, which allowed IT and operations to reallocate effort toward business-facing initiatives. The management team positioned Vertafore AMS360 as a strategic tool to drive innovative franchise initiatives while continuing to support day to day insurance operations and analytics.
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Brightway Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RingCentral | Legacy | RingCentral Glip | Audio Video and Web Conferencing | Collaboration | n/a | 2016 | 2016 |
In 2016 Brightway Insurance implemented RingCentral Glip as part of a broader RingCentral Office and RingCentral Contact Center deployment. The deployment targeted customer service, omnichannel routing and business continuity for more than 120 franchise offices and aligns with the Audio Video and Web Conferencing category.
RingCentral Office and RingCentral Contact Center are documented in the vendor press release, and third party summaries indicate that RingCentral Glip team messaging was included as part of the overall solution. Functionally the implementation combined cloud telephony, contact center queuing and team messaging capabilities to enable inbound omnichannel routing, agent collaboration and coordinated customer service workflows.
The rollout was executed across Brightway Insurance's franchise network covering over 120 offices in the United States, aligning contact center operations with franchise customer service teams and franchise office communications. Governance emphasis centered on unified communications for agent routing and business continuity, with the implemented stack supporting contact center and customer service business functions.
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Collaboration | Collaboration |
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2019 | 2019 |
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Brightway Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 Brightway Insurance implemented DocuSign eSignature as a Digital Signing solution embedded on its public website to capture signatures for customer-facing insurance transactions. The deployment centers on embedded signing and hosted signing pages to present policy documents and consent forms to customers during online quote and service interactions.
DocuSign eSignature is configured to leverage document templates, role-based signing order and signer authentication as part of Digital Signing workflows, enabling centralized template management and standardized signature routing for customer-facing processes. Operational coverage is focused on website-driven sales and customer service touchpoints, with governance oriented around centralized template and workflow controls to maintain consistency and compliance across signature flows.
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Web Content Management | Content Management |
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2017 | 2017 |
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Brightway Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Brightway Insurance EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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Brightway Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Brightway Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Brightway Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Brightway Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Apps Being Evaluated by Brightway Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Brightway Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Brightway Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Brightway Insurance Technographics
Brightway Insurance is a Insurance organization based in United States,
with around 1500 employees and annual revenues of $900.0 million.
Brightway Insurance operates a diverse technology stack with applications such as
Vertafore AMS360, RingCentral Glip and DocuSign eSignature,
covering areas like Agency Management, Audio Video and Web Conferencing and Digital Signing.
Brightway Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Vertafore, RingCentral and DocuSign.
Brightway Insurance recently adopted applications including
DocuSign eSignature in 2021, Salesforce Sales Cloud in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Brightway Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Brightway Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Brightway Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.