British Gypsum
Gotham Rd,
Loughborough, LE12 6HX,
United Kingdom
Loughborough, LE12 6HX,
United Kingdom
44 11 5945-1000
Manufacturing
British Gypsum Technographics
British Gypsum Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by British Gypsum and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 British Gypsum employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that British Gypsum has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, HxGN EAM (Ex. Infor EAM) for Enterprise Asset Management in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems British Gypsum is running and its propensity to invest more and deepen its relationship with SAP , Hexagon , Infor or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing British Gypsum revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for British Gypsum intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
British Gypsum Tech Stack and Enterprise Applications
British Gypsum ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, British Gypsum implemented SAP ERP ECC 6.0 to consolidate core ERP Financial functions across the organization in the United Kingdom. The deployment emphasized financial accounting, accounts payable, and purchase order processing as the primary business function supported by SAP ERP ECC 6.0.
SAP ERP ECC 6.0 was configured to manage invoice processing and purchase order posting, and to centralize transaction posting for financial close activities. The implementation supported procure-to-pay workflows in SAP ERP ECC 6.0 while requisition, role amendments, and payroll-related personnel actions continued to be recorded in PeopleSoft, preserving HR transactional boundaries. Data from the internal CRM was used to feed monthly Excel dashboards and bespoke executive reports on compliance, site activity, and market position used by Business Development and Sales leadership.
Integration points included PeopleSoft for HR and an internal CRM for sales and market activity, with exported data driving management reporting and dashboarding. Operational coverage encompassed distributed Business Development and Sales teams across the UK, with centralized invoice and PO processing in SAP and coordinated stakeholder engagement between finance, sales, and supply partners. Governance focused on structured invoice and purchase order workflows in SAP ERP ECC 6.0, monthly reporting cycles to Executive Directors, and cross-functional coordination to support remote based teams.
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British Gypsum ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hexagon | Legacy | HxGN EAM (Ex. Infor EAM) | Enterprise Asset Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 British Gypsum implemented HxGN EAM (Ex. Infor EAM) as its Enterprise Asset Management platform, deploying the application to support manufacturing maintenance and stores operations. The HxGN EAM implementation targeted the Loughborough site and a five site handheld device footprint, establishing a centralized maintenance and parts ordering capability across production and stores business functions.
Configuration work emphasized the Parts Order System and mobile inventory workflows, with HxGN EAM configured so engineers could place parts orders online and receive pre picking confirmations. Functional capabilities implemented included mobile handheld transaction automation, dashboarding with KPIs and a charts matrix, system testing and debugging, and custom view and query development using T SQL commands in SQL management.
Operational integration included reporting and analytics authored with IBM Cognos version 10.0 tied to HxGN EAM generated data, and a mobile device layer that linked handheld terminals to the parts and pre picking workflows used by store managers and engineers. Network and infrastructure governance actions accompanied the deployment, including firewall migration to new company standards and application of industrial network rules to support secure operational connectivity for EAM and handheld systems.
Governance and process workstreams were explicit, with audit report preparation, audit planning, document control, a Statement of Applicability and Threat Listing aligned to ISO 27001 standards. Training and coaching on EAM functions increased user adoption, usage rose by 115 percent which led to the purchase of an additional 15 licences, and handheld automation reduced transaction time from 90 seconds to 10 seconds while eliminating data entry errors, demonstrating operational stabilization of the Enterprise Asset Management environment.
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Enterprise Asset Management | ERP Services and Operations |
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2017 | 2017 |
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British Gypsum AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 British Gypsum implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website, adopting the Chatbots and Conversational AI application to support customer-facing service interactions. The deployment positions Salesforce Chat as the primary web chat channel for customer service and technical support, delivering real time agent-assisted conversations alongside automated pre chat collection and contextual greetings.
Configuration focused on standard chat capabilities common to the Chatbots and Conversational AI category, including real time visitor monitoring, queue and skill based routing, agent transfer and session transcripts. Salesforce Chat was provisioned to capture chat transcripts and session metadata within the Salesforce platform for record keeping and follow up, while pre chat forms and canned responses were used to streamline initial contact handling.
Operational coverage centers on the website contact and support workflow, with the implementation changing frontline agent processes to incorporate live chat queuing, chat handoffs, and transcript review as part of service resolution. Governance included defined chat handling protocols and workflow rules to manage routing and escalation, and the rollout was scoped to the public web channel used by British Gypsum customers.
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British Gypsum Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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British Gypsum Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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British Gypsum Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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British Gypsum SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning, Advanced Planning and Scheduling | SCM |
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2015 | 2015 |
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Fleet Management | SCM |
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2015 | 2015 |
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British Gypsum CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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British Gypsum TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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British Gypsum IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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British Gypsum CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at British Gypsum
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of HR | Director | HR | |
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Digital Solutions Manager | Manager | IT | |
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Strategic Program Manager | Manager | Operations | |
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Maintenance Manager | Manager | Finance | |
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Facilities Manager | Manager | Operations | |
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Production Manager | Manager | Finance | |
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Quality & Process Control Manager | Manager | Finance | |
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Maintenance Manager | Manager | Finance | |
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Manufacturing Engineering Manager | Manager | Finance | |
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Facilities Manager | Manager | Operations | |
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Business intelligence analyst | Manager | IT | |
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Head Of Digital Development | Director | IT | |
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IT Director | Director | IT | |
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Senior Manager of Production and Logistics | Manager | Supply Chain | |
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Supply Chain and PMO Director | Director | Supply Chain | |
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Managing Director | Director | Finance | |
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Apps Being Evaluated by British Gypsum Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from British Gypsum IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the British Gypsum digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD British Gypsum Technographics
British Gypsum is a Manufacturing organization based in United Kingdom,
with around 1300 employees and annual revenues of $500.0 million.
British Gypsum operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, HxGN EAM (Ex. Infor EAM) and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Enterprise Asset Management and Chatbots and Conversational AI.
British Gypsum has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Hexagon and Salesforce.
British Gypsum recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2022, Adobe Marketo in 2022 and Salesforce Sales Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of British Gypsum’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates British Gypsum’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete British Gypsum technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.