Brother USA
200 Crossing Blvd.,
Bridgewater, 08807-0911, NJ,
United States
Bridgewater, 08807-0911, NJ,
United States
1 908-704-1700
Professional Services
Brother USA Technographics
Brother USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Brother USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Brother USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brother USA has purchased the following applications: FIS GETPAID for AR Automation in 2016, Phenom Talent CRM for Candidate Relationship Management in 2017, GoDaddy Webmail for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brother USA is running and its propensity to invest more and deepen its relationship with FIS Global , SAP , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brother USA revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brother USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Brother USA Tech Stack and Enterprise Applications
Brother USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2016 | 2016 |
In 2016, Brother USA implemented FIS GETPAID as its AR Automation solution. The deployment centralized cash application and collections workflows across the accounts receivable organization, positioning FIS GETPAID to automate payment identification and posting for varied payment types.
FIS GETPAID was configured to support lockbox processing, remote deposit capture, ACH and wire payment handling, credit card reconciliation, automated cash posting, exception resolution workflows, and journal entry generation. The implementation included reporting capabilities for deductions and receivables, enabling finance and marketing teams to produce regular deduction and receivable reports.
Operational staff ran FIS GETPAID alongside SAP Cash Applications and bank reporting processes to reconcile credit card reports with incoming bank data and to process multiple bank account receipts from lockboxes, wire transfers, and ACH payments. Collector-facing workflows were instrumented to surface unresolved cash application issues, and remote check deposit capability supported distributed cash capture and management of affiliate accounts.
Daily governance required accurate recoding of all cash receipts, routine bank reconciliation, and timely creation of journal entries, with staff expected to be proficient on FIS GETPAID and Microsoft Office tools including Excel, Word, and Outlook. The operational scope covered accounts receivable, collections, and treasury functions, with explicit responsibilities for managing affiliate accounts and supporting marketing reporting on deductions and receivables.
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ERP Financial | ERP |
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2023 | 2024 |
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Payment Processing | ERP |
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2019 | 2019 |
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Brother USA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2017 | 2017 |
In 2017 Brother USA implemented Phenom Talent CRM for Candidate Relationship Management as part of a broader rollout of Phenom's Talent Experience Management platform. The deployment bundled Phenom Career Site, CMS, and Hosted Apply to support an employer rebrand and to deliver a hyper-personalized career site with intelligent search and an easier application flow.
Configuration focused on career site theming and CMS-driven brand governance, hosted apply workflow configuration, and talent analytics instrumentation for continuous optimization. The engagement specified Workday Certified Select Partner compatibility to enable HRIS alignment with Phenom Talent CRM and maintain data connectivity between recruiting workflows and core HR systems.
Operational scope centered on employer branding, talent acquisition, and recruiting functions across Brother USA's public career site and applicant intake processes. Governance changes emphasized content ownership in the CMS and analytics-driven cadence for optimizing job seeker engagement, and within three weeks after launch Brother reported major lifts in total job seekers, page views, and completed applications, including a reported 140 percent increase in completed applications.
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Core HR | HCM |
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2018 | 2018 |
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Recruiting Chatbot | HCM |
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2021 | 2021 |
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Recruiting | HCM |
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2018 | 2018 |
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Recruiting | HCM |
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2019 | 2019 |
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Brother USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Brother USA implemented GoDaddy Webmail as its corporate webmail service. The deployment positions GoDaddy Webmail within the Collaboration category to provide browser based email access and to surface email functionality on the company website.
The GoDaddy Webmail implementation is a cloud hosted, provider managed mail service providing a webmail user interface, SMTP outbound relay, and IMAP access, with mailbox provisioning and administrative controls managed through GoDaddy’s management console. Deployment involves DNS MX and SPF record configuration to route corporate domain mail to GoDaddy, standard mail routing and anti spam and antivirus controls commonly provided by hosted webmail, and integration with the brother-usa.com domain for branded email addresses. Operational coverage centers on corporate communications and customer facing email endpoints exposed via the website, with centralized mailbox administration and policy configuration handled in the GoDaddy control plane. Governance and operational workflows align with standard webmail administration, including account lifecycle management, access control through the provider console, and policy driven spam and security settings.
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Brother USA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Brother USA eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Brother USA SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2015 | 2015 |
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Brother USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2016 | 2016 |
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Brother USA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Brother USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Brother USA
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Brother USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Brother USA IT executives and key decision makers. This section highlights Brother USA's latest recorded technology evaluations, including VMware Workspace ONE UEM (ex AirWatch) for EMM / MDM / MAM, Endpoint Detection and Response (EDR) on 2026-03-12, IntegraSys DSD for Route Accounting on 2025-10-02, and SAP S/4 HANA for ERP Financial on 2025-05-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Brother USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Brother USA Technographics
Brother USA is a Professional Services organization based in United States,
with around 1800 employees and annual revenues of $200.0 million.
Brother USA operates a diverse technology stack with applications such as
FIS GETPAID, Phenom Talent CRM and GoDaddy Webmail,
covering areas like AR Automation, Candidate Relationship Management and Collaboration.
Brother USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Phenom and GoDaddy.
Brother USA recently adopted applications including
SAP S/4 HANA in 2023, Phenom Bot in 2021 and Microsoft Azure Monitor in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Brother USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Brother USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Brother USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.