Brussels, 1060,
Belgium
Brussels Agency for Business Support Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Brussels Agency for Business Support and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Brussels Agency for Business Support employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brussels Agency for Business Support has purchased the following applications: Efficy CRM for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brussels Agency for Business Support is running and its propensity to invest more and deepen its relationship with Efficy , Wikiflow , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brussels Agency for Business Support revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brussels Agency for Business Support intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Efficy | Legacy | Efficy CRM | CRM | CRM | n/a | 2017 | 2017 |
In 2017, Brussels Agency for Business Support implemented Efficy CRM, a CRM application to centralize stakeholder and client engagement for an 80-employee public agency. Efficy CRM provided a single repository for contact and account records, outreach activities, and program intake workflows to support business support and stakeholder engagement functions.
Configuration work for Efficy CRM concentrated on contact and account management, activity and task tracking, opportunity pipeline and case management, and configurable dashboards for program teams. The deployment used role based access, custom fields and workflow rules to align CRM processes with municipal program intake and grant administration needs.
Operational coverage focused on front office business support, investor relations and program administration across hub.brussels, with the CRM serving as the primary record of outreach and service delivery. Typical integration patterns consistent with the CRM category include email and calendar synchronization, document management connectors and standardized reporting feeds to agency data stores and management dashboards.
The next evolution for Efficy CRM at hub.brussels will likely emphasize deeper workflow automation and embedded case and grant management capabilities, expanded analytics and customer 360 profiles, and tighter integration with marketing automation and self service engagement channels. Advancing the platform will also require strengthened data governance, staged rollout of new modules and role based process orchestration to preserve operational continuity while extending CRM driven service delivery.
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CRM | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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