Albany, 12205, NY,
United States
BST Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BST and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 BST employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
BST has purchased the following applications: Microsoft 365 for Collaboration in 2019, AuditDashboard Secure File Sharing for Content Management in 2019, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BST is running and its propensity to invest more and deepen its relationship with Microsoft , AuditDashboard , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BST revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BST intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, BST deployed Microsoft 365 as its primary Collaboration platform. The implementation centralized Office 365 Mail for external client communications on the company website and established cloud hosted email and productivity services for the 120 employee professional services firm.
Functional coverage emphasizes enterprise email, calendaring, document collaboration and productivity suites delivered through Microsoft 365, supporting client delivery, account management and internal operations. Operational governance focused on tenant administration, user provisioning, mailbox administration and collaboration policy controls to align security and compliance with professional services workflows.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AuditDashboard | Legacy | AuditDashboard Secure File Sharing | Content Management | Content Management | n/a | 2019 | 2019 |
In 2019, BST implemented AuditDashboard Secure File Sharing to streamline PBC request lists and client document exchange. The deployment of AuditDashboard Secure File Sharing delivered Content Management capabilities for year-round secure document exchange and client-facing file workflows, enabling faster onboarding of clients and reduced follow-up emails. The scope centered on audit and client service teams within the professional services firm, centralizing document exchange for engagements.
Configuration emphasized PBC list orchestration, secure transfer, role based permissions, and request-response tracking, with inferred use of the Secure File Sharing module to manage client submissions and engagement folders. Operational practices included structured request workflows and file versioning to support audit readiness and continuous client collaboration, while audit trail and access controls preserved data governance and client confidentiality. Governance changes centered on standardizing PBC workflows and delegating permissioning to engagement managers to reduce manual follow up and accelerate client onboarding.
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021, BST implemented Salesforce Sales Cloud to centralize sales workflows and customer records across its 120 person professional services organization. The deployment emphasizes Sales Automation,CRM,Sales Engagement capabilities to manage leads, accounts, opportunities and activity orchestration, aligning CRM and sales engagement processes with the companys commercial function.
Salesforce Sales Cloud was configured to provide standard sales modules including lead and opportunity management, contact and account hierarchies, activity and task tracking, and sales engagement workflows. Configuration work prioritized pipeline visibility and structured opportunity stages consistent with small to mid sized professional services operations, and automation rules were used to standardize follow up and assignment processes.
BST surfaces CRM functionality on its public site using My Salesforce to capture inquiries and to route prospects into the Sales Cloud instance, creating a direct integration point between the website and the central CRM. Operational ownership sits with sales and sales operations, with governance focused on data quality, pipeline hygiene, and prescribed workflow enforcement to support consistent selling practices across the organization.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2016 | 2016 |
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