AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Buckland Customs Brokers Tech Stack and Enterprise Applications

Buckland Customs Brokers ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Dynamics 365 for Finance and Operations ERP Financial ERP n/a 2022 2022
In 2022, Buckland Customs Brokers implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform to centralize finance and operational record keeping for the Canadian customs brokerage and distribution business. The deployment was scoped to align finance with front office processes and support integrations with the sales and customer engagement stack for a 400 employee organization headquartered in Canada. Implementation work included configuration and customization tied to pricing and account lifecycle workflows, where the CRM Administrator led design and development of price increase processing, automated account setup with electronic signature, and bespoke reporting. The program also implemented SharePoint based file storage and enabled the Dynamics App for Outlook to surface customer financial context within email workflows. On the ERP Financial side, configuration covered core finance capabilities such as general ledger posting, accounts receivable invoicing and intercompany transaction handling consistent with Microsoft Dynamics 365 for Finance and Operations deployments. The sales system was upgraded from Salesforce to Dynamics 365 Customer Experience and integrated with Microsoft Dynamics 365 for Finance and Operations to provide end to end account and order visibility between sales and finance. Operational scope included finance, sales and account management teams, with the CRM Administrator responsible for rollout activities, solution ownership, reporting standards and SharePoint content governance. Governance efforts focused on redesigning workflows for account setup and pricing approval, and on embedding the Dynamics App for Outlook into day to day user processes.
Buckland Customs Brokers Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoom Video Communications Legacy Zoom Audio Video and Web Conferencing Collaboration n/a 2021 2021
In 2021, Buckland Customs Brokers implemented Zoom from Zoom Video Communications to provide customer facing video interactions on its public website. Buckland Customs Brokers is a Canadian distribution company with roughly 400 employees and 45,000,000 in revenue. The Zoom implementation leverages core Audio Video and Web Conferencing capabilities, including scheduled meetings, webinar hosting, browser based joining, screen sharing, session recording, and host controls to support virtual consultations and external engagement. Zoom is embedded into Buckland's website to enable customers and external partners to join sessions directly from web pages, indicating a web client integration or embedded meeting workflow. Configuration focuses on tenant level account controls, meeting templates, and access restrictions typical for cloud hosted conferencing. Operationally the deployment runs as a cloud hosted SaaS instance managed at the corporate account level to enable external scheduling and real time video engagement via the website. Governance practices align with the Apps Category and include centralized administration, meeting policy configuration, and role based host privileges to control customer facing sessions.
Collaboration Collaboration 2021 2021
Buckland Customs Brokers CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Dynamics 365 Customer Experience Customer Experience CRM n/a 2022 2022
In 2022, Buckland Customs Brokers implemented Microsoft Dynamics 365 Customer Experience to upgrade its sales CRM. The deployment replaced Salesforce and established a Customer Experience platform that links sales, account setup, pricing, and reporting workflows to back office finance processes. The Microsoft Dynamics 365 Customer Experience implementation included configured modules and capabilities for orchestrating price increase processes, account setup with e-signature, reporting and analytics, SharePoint file storage for customer documents, and the Dynamics App for Outlook to support sales productivity. Configuration work was led by an internal CRM Administrator who designed and developed the solution components, automated transactional workflows, and built reporting artifacts. Integration architecture tied Microsoft Dynamics 365 Customer Experience to Dynamics 365 Finance and Operations and to SharePoint for document management, with the Dynamics App for Outlook providing embedded email and activity synchronization. Operational scope centers on the sales and account management functions at Buckland Customs Brokers, with rollout activity driven from the St Thomas, Ontario administrative team and managed by the CRM Administrator from April 2022 to present.
Marketing Automation CRM 2018 2018
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Sales Automation, Sales Engagement CRM 2019 2019
Buckland Customs Brokers ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2021 2021
IT Service Management ITSM 2021 2021
Buckland Customs Brokers PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2019 2019
Transactional Email PaaS 2020 2020
Buckland Customs Brokers IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2021 2021
Buckland Customs Brokers CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2015 2015

IT Decision Makers and Key Stakeholders at Buckland Customs Brokers

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Buckland Customs Brokers Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Buckland Customs Brokers IT executives and key decision makers. This section highlights Buckland Customs Brokers's latest recorded technology evaluations, including SAP S/4 HANA for ERP Financial on 2025-02-11 and Microsoft Dynamics 365 for Finance and Operations for ERP Financial on 2024-07-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Buckland Customs Brokers digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Buckland Customs Brokers Technographics
Buckland Customs Brokers is a Distribution organization based in Canada, with around 400 employees and annual revenues of $45.0 million.
Buckland Customs Brokers operates a diverse technology stack with applications such as Microsoft Dynamics 365 for Finance and Operations, Zoom and Microsoft Dynamics 365 Customer Experience, covering areas like ERP Financial, Audio Video and Web Conferencing and Customer Experience.
Buckland Customs Brokers has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Zoom Video Communications.
Buckland Customs Brokers recently adopted applications including Microsoft Dynamics 365 for Finance and Operations in 2022, Microsoft Dynamics 365 Customer Experience in 2022 and Zoom in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Buckland Customs Brokers’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Buckland Customs Brokers’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Buckland Customs Brokers technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.