Windsor, N9C 3R9, ON,
Canada
Buckland Customs Brokers Technographics
Buckland Customs Brokers Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Buckland Customs Brokers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Buckland Customs Brokers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Buckland Customs Brokers has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2022, Zoom for Audio Video and Web Conferencing in 2021, Microsoft Dynamics 365 Customer Experience for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Buckland Customs Brokers is running and its propensity to invest more and deepen its relationship with Microsoft , Zoom Video Communications , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Buckland Customs Brokers revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Buckland Customs Brokers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Buckland Customs Brokers Tech Stack and Enterprise Applications
Buckland Customs Brokers ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2022 | 2022 |
In 2022, Buckland Customs Brokers implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform to centralize finance and operational record keeping for the Canadian customs brokerage and distribution business. The deployment was scoped to align finance with front office processes and support integrations with the sales and customer engagement stack for a 400 employee organization headquartered in Canada.
Implementation work included configuration and customization tied to pricing and account lifecycle workflows, where the CRM Administrator led design and development of price increase processing, automated account setup with electronic signature, and bespoke reporting. The program also implemented SharePoint based file storage and enabled the Dynamics App for Outlook to surface customer financial context within email workflows. On the ERP Financial side, configuration covered core finance capabilities such as general ledger posting, accounts receivable invoicing and intercompany transaction handling consistent with Microsoft Dynamics 365 for Finance and Operations deployments.
The sales system was upgraded from Salesforce to Dynamics 365 Customer Experience and integrated with Microsoft Dynamics 365 for Finance and Operations to provide end to end account and order visibility between sales and finance. Operational scope included finance, sales and account management teams, with the CRM Administrator responsible for rollout activities, solution ownership, reporting standards and SharePoint content governance. Governance efforts focused on redesigning workflows for account setup and pricing approval, and on embedding the Dynamics App for Outlook into day to day user processes.
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Buckland Customs Brokers Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Buckland Customs Brokers implemented Zoom from Zoom Video Communications to provide customer facing video interactions on its public website. Buckland Customs Brokers is a Canadian distribution company with roughly 400 employees and 45,000,000 in revenue.
The Zoom implementation leverages core Audio Video and Web Conferencing capabilities, including scheduled meetings, webinar hosting, browser based joining, screen sharing, session recording, and host controls to support virtual consultations and external engagement. Zoom is embedded into Buckland's website to enable customers and external partners to join sessions directly from web pages, indicating a web client integration or embedded meeting workflow. Configuration focuses on tenant level account controls, meeting templates, and access restrictions typical for cloud hosted conferencing.
Operationally the deployment runs as a cloud hosted SaaS instance managed at the corporate account level to enable external scheduling and real time video engagement via the website. Governance practices align with the Apps Category and include centralized administration, meeting policy configuration, and role based host privileges to control customer facing sessions.
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Collaboration | Collaboration |
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2021 | 2021 |
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Buckland Customs Brokers CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Customer Experience | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Buckland Customs Brokers implemented Microsoft Dynamics 365 Customer Experience to upgrade its sales CRM. The deployment replaced Salesforce and established a Customer Experience platform that links sales, account setup, pricing, and reporting workflows to back office finance processes.
The Microsoft Dynamics 365 Customer Experience implementation included configured modules and capabilities for orchestrating price increase processes, account setup with e-signature, reporting and analytics, SharePoint file storage for customer documents, and the Dynamics App for Outlook to support sales productivity. Configuration work was led by an internal CRM Administrator who designed and developed the solution components, automated transactional workflows, and built reporting artifacts.
Integration architecture tied Microsoft Dynamics 365 Customer Experience to Dynamics 365 Finance and Operations and to SharePoint for document management, with the Dynamics App for Outlook providing embedded email and activity synchronization. Operational scope centers on the sales and account management functions at Buckland Customs Brokers, with rollout activity driven from the St Thomas, Ontario administrative team and managed by the CRM Administrator from April 2022 to present.
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2019 | 2019 |
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Buckland Customs Brokers ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Buckland Customs Brokers PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Buckland Customs Brokers IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Buckland Customs Brokers CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Buckland Customs Brokers
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Buckland Customs Brokers Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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