Build.com/
Build.com/ Technographics
Build.com/ Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Build.com/ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Build.com/ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Build.com/ has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, Workday Recruiting for Recruiting, Applicant Tracking System in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Build.com/ is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Build.com/ revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Build.com/ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Build.com/ Tech Stack and Enterprise Applications
Build.com/ ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, Build.com implemented Oracle Cloud ERP to modernize its ERP Financial operations. Oracle Cloud ERP was provisioned to host Oracle Cloud Financials and to integrate with EPM modules including EPBCS, EDMCS and ARCS, alongside EPM Automate for orchestration and batch processing.
Operational scope included Dev, Test and Production environments, with ESS job scheduling and OneSource Tax configuration and support for tax processing workflows. The program established centralized ownership for all report and data model deployments across environments, reflecting integrated deployment pipelines for financial reporting and data governance.
Site Reliability Engineer responsibilities recorded for Oracle Cloud administration included SRE tasks and integrations with operational tooling such as Foreman, Puppet, Datadog, Jenkins and Javascript nodeJS automation. Containerization and microservices deployment platforms were part of the runtime architecture, using AKS for orchestration and Docker and Kubernetes for microservice deployments that support EPM automation and interfacing with Oracle Cloud components.
The implementation affected finance, tax, planning and reconciliation business functions through Oracle Cloud Financials, OneSource Tax, EPBCS and ARCS. Governance focused on ESS scheduling, controlled report and data model promotion procedures across Dev Test Production, and SRE ownership for observability and deployment automation.
|
Build.com/ HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, Build.com deployed Workday Recruiting as its applicant tracking system on its public careers site. Workday Recruiting serves in the Recruiting,Applicant Tracking System role to centralize job postings and candidate capture for the retail organization.
The implementation focused on career site integration where job listings on Build.com route applicants to Workday job endpoints, enabling direct application capture and candidate profile creation within Workday Recruiting. Configuration covered standard recruiting capabilities common to the Recruiting,Applicant Tracking System category, including requisition posting, applicant tracking, candidate workflow orchestration and offer tracking.
Operational coverage centers on the HR and talent acquisition function, with recruiting teams and hiring managers using Workday Recruiting to manage requisitions and candidate pipes across the company. The deployment is the cloud based Workday Recruiting tenant surfaced through Build.com careers pages, with applicant data collected and maintained in the Workday application.
Governance was organized around system driven hiring workflows, requisition approval chains and role based permissioning for recruiters and hiring managers, aligning recruiting process controls with the Workday Recruiting configuration. The implementation positions Workday Recruiting as the primary ATS on Build.com careers pages and the system of record for candidate activity.
|
Build.com/ AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Build.com deployed Salesforce Chat (formerly Salesforce Live Agent) on its website. Build.com uses Salesforce Chat as its Chatbots and Conversational AI channel for customer service and pre sales support on the public storefront.
The implementation focused on embedding the web chat widget and configuring agent routing, queue management, and scripted conversational flows consistent with Chatbots and Conversational AI deployments. Functional capabilities implemented included live agent handoff, canned responses, session transcript capture, and basic routing rules to align web enquiries with support queues and product specialists.
Operational coverage centered on the online customer support organization that services the build.com storefront, with governance defined around chat hours, agent staffing responsibilities, and transcript retention for quality and training. Salesforce Chat (formerly Salesforce Live Agent) was provisioned as a persistent customer engagement layer on build.com to support retail customer inquiries and order assistance workflows.
|
Build.com/ Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Analytics and BI | Analytics and BI |
|
2014 | 2014 |
|
Build.com/ Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
Build.com/ Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Build.com/ eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2019 | 2019 |
|
|
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|
|
eCommerce Fraud Protection | eCommerce |
|
2019 | 2019 |
|
|
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|
eCommerce | eCommerce |
|
2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
|
2015 | 2015 |
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Shipping Management | eCommerce |
|
2015 | 2015 |
|
Build.com/ CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2013 | 2013 |
|
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|
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Customer Experience | CRM |
|
2018 | 2018 |
|
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|
|
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Customer Support | CRM |
|
2014 | 2014 |
|
|
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|
|
Data Management Platform | CRM |
|
2019 | 2019 |
|
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|
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Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
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|
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Marketing Analytics | CRM |
|
2015 | 2015 |
|
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Marketing Analytics | CRM |
|
2019 | 2019 |
|
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Marketing Analytics | CRM |
|
2021 | 2021 |
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Marketing Automation | CRM |
|
2018 | 2018 |
|
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Marketing Automation | CRM |
|
2018 | 2018 |
|
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Marketing Automation | CRM |
|
2018 | 2018 |
|
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|
Sales Automation, CRM, Sales Engagement | CRM |
|
2014 | 2014 |
|
Build.com/ EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2019 | 2020 |
|
Build.com/ ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2013 | 2013 |
|
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Application Performance Management | ITSM |
|
2016 | 2016 |
|
Build.com/ PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
API Management, iPaaS (Integration Platform as a Service) | PaaS |
|
2020 | 2020 |
|
Build.com/ IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
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|
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|
Cloud Storage | IaaS |
|
2018 | 2018 |
|
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Content Delivery Network | IaaS |
|
2013 | 2013 |
|
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Content Delivery Network | IaaS |
|
2013 | 2013 |
|
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|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Build.com/ CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
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|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Build.com/
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director - Business Development | Director | Finance | |
|
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|
VP of Sales | VP | Sales | |
|
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Director Of Business Development | Director | Finance | |
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Director Of Operations | Director | Finance | |
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Chief Operating Officer | CXO | Finance | |
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VP of Merchandising and Operations | VP | Procurement | |
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Director of Sales | Director | Finance | |
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VP of Human Resources | VP | HR | |
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Assistant VP of Human Resources | VP | HR | |
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VP Finance | VP | Finance | |
|
|
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Information Technology Program Manager | Manager | IT | |
|
|
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Strategic Sourcing Manager | Manager | Procurement | |
|
|
|
Controller | Director | Finance | |
|
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|
IT Technical Lead | Manager | IT | |
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Apps Being Evaluated by Build.com/ Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Build.com/ IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Build.com/ digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Build.com/ Technographics
Build.com/ is a Retail organization based in United States,
with around 700 employees and annual revenues of $100.0 million.
Build.com/ operates a diverse technology stack with applications such as
Oracle Cloud ERP, Workday Recruiting and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
Build.com/ has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Salesforce.
Build.com/ recently adopted applications including
DocuSign eSignature in 2021, Webtrends Analytics in 2021 and Fastly in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Build.com/’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Build.com/’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Build.com/ technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.