Bupa Australia
Bupa Australia Technographics
Bupa Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bupa Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13382 Bupa Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bupa Australia has purchased the following applications: Epicor ERP for ERP Financial in 2014, Avature ATS for Applicant Tracking System in 2022, Epicor Senior Living for Healthcare ERP in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bupa Australia is running and its propensity to invest more and deepen its relationship with Epicor , Oracle , Avature or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bupa Australia revenues, which have grown to $5.49 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bupa Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bupa Australia Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Bupa Australia implemented Epicor ERP for its Bupacare aged care business across Australia. The deployment targeted core financial operations within the ERP Financial category, centralizing general ledger and billing controls into a single enterprise application.
The Epicor ERP implementation included the Epicor SLS module tailored for aged care client billing, plus explicit configuration and maintenance of general ledger and accounts payable modules. Systems analysts performed documentation, module configuration, and testing of billing workflows and GL mappings, and maintained accounts payable controls to align with organizational accounting policies.
Operational integration emphasized close collaboration between systems analysts, accounts receivable staff, and aged care home users to resolve client billing issues and to sustain invoicing accuracy. Epicor ERP was used to orchestrate client billing workflows and to support aged care specific invoicing and service charge processes, with hands on resolution and enhancements driven by internal analysts.
Governance and ongoing maintenance were managed by internal systems analysts who have provided development, testing, documentation, and issue resolution since April 2014. Compliance with government LLLB legislation was an explicit constraint, and solutions were devised within Epicor ERP configurations and operating procedures to maintain regulatory adherence.
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ERP Financial | ERP Financial Management |
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2017 | 2017 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature ATS | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022, Bupa Australia implemented Avature ATS as part of a phased deployment of Avature CRM and Avature ATS, adopting the platform as its enterprise Applicant Tracking System to centralize healthcare recruitment workflows. The program targeted immediate operational needs while sequencing additional capabilities across a twelve month roadmap, supporting six recruitment teams and an initial user base of approximately 80 recruiters. Implementation prioritized quick wins that maintained business as usual while enabling iterative delivery of broader functionality.
The initial phase focused on core Avature ATS features, candidate engagement dashboards and role-based training, with comprehensive sessions for recruiters and hiring managers to accelerate adoption. Configuration emphasized reporting and transparency through intuitive dashboards that delivered stakeholder visibility from day one. Over the following year Bupa expanded configuration to include agency and referral portals, an interview self-scheduling portal, SMS candidate communications, and a mobile app for recruiters and hiring managers, all provisioned within the Avature CRM and ATS architecture.
Integrations were explicitly deployed to reduce manual handoffs, including a background check integration that completed 6,500 checks and an integration with LinkedIn Recruiter System Connect to streamline sourcing and workflow continuity. An agency portal automated submissions from 81 agencies and a referral portal formalized employee referral intake, producing 2,000 referrals and 450 hires. Internal transfer and contingent talent data entry into the core HR system was automated during the second phase, freeing TA teams from routine data entry and linking Avature workflows to downstream HR processes.
Governance and rollout followed an agile cadence, instituting a prioritization matrix and transparent backlog management to balance live operations with ongoing deployments. Bupa moved to a six week release cycle for continuous improvement, paired with internal capability building through Avature certifications and hands on testing to capture emergent requirements. Planning also defined future talent mobility workstreams, including a careers squad and a funded talent marketplace project to address low internal mobility and improve visibility of internal talent across the organization.
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Candidate Relationship Management | HCM |
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2022 | 2022 |
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Core HR | HCM |
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2018 | 2018 |
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Digital Coaching | HCM |
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2015 | 2015 |
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Employee Experience | HCM |
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2016 | 2016 |
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HR Service Delivery | HCM |
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2018 | 2019 |
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Learning and Development | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2018 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Performance and Goal Management, Employee Experience | HCM |
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2019 | 2019 |
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Recruiting Chatbot | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2021 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Senior Living | Healthcare ERP | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Bupa Australia implemented Epicor Senior Living as a Healthcare ERP to support its Bupacare aged care business and to centralize financial and resident billing workflows. The deployment targeted core finance and aged care operational functions within Bupa Australia and aligned the application to aged care service delivery and accounts workflows.
Epicor Senior Living was configured with the Epicor SLS module for aged care operations alongside general ledger and accounts payable ledgers, and the deployment included accounts receivable and client billing processes. Configuration work emphasized resident billing rules within the SLS module, chart of accounts alignment in the general ledger, and AP invoice processing, with systems configuration validated through documentation and testing.
A Systems Analyst embedded at Bupa supported development and ongoing maintenance of Epicor Senior Living, performing documentation, testing, and issue resolution activities, and working directly with accounts receivable staff and aged care home users to resolve client billing issues. Operational governance centered on collaborative support between the internal systems analyst, finance teams, and frontline aged care operators to maintain billing accuracy and system stability within Bupa Australia.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2015 | 2015 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2020 | 2020 |
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Supplier Relationship Management | Procurement |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bupa Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bupa Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bupa Australia IT executives and key decision makers. This section highlights Bupa Australia's latest recorded technology evaluations, including Docebo LMS for Learning and Development on 2024-05-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bupa Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bupa Australia Technographics
Bupa Australia is a Insurance organization based in Australia,
with around 13382 employees and annual revenues of $5.49 billion.
Bupa Australia operates a diverse technology stack with applications such as
Epicor ERP, Avature ATS and Epicor Senior Living,
covering areas like ERP Financial, Applicant Tracking System and Healthcare ERP.
Bupa Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor and Avature.
Bupa Australia recently adopted applications including
Dokio Supplier Management in 2023, Avature ATS in 2022 and Avature CRM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bupa Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bupa Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bupa Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.