Bupa
Bupa Technographics
Bupa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bupa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 87132 Bupa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bupa has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, Avature ATS for Applicant Tracking System in 2015, Pega Platform for Business Process Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bupa is running and its propensity to invest more and deepen its relationship with Microsoft , Avature , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bupa revenues, which have grown to $21.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bupa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bupa Tech Stack and Enterprise Applications
Bupa ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Bupa deployed Microsoft Dynamics 365 for Finance and Operations to establish an enterprise financial backbone, positioning the application as the primary ERP Financial platform for core accounting and fiscal workflows. The implementation focused on consolidating finance, procurement, and accounting functions under Microsoft Dynamics 365 for Finance and Operations to standardize transactional processing and statutory financial reporting.
Configuration and functional scope concentrated on standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, fixed assets, cash and bank management, procurement invoicing, budgeting and financial reporting. The deployment included configuration of intercompany accounting and consolidation controls, chart of accounts alignment, and automation of period close workflows consistent with large scale financial operationalization.
Notes from Bupa's Dynamics 365 Customer Engagement program document use of Azure Power Apps, Logic Apps, Master Data Management, Multivue, Azure DevOps, Web API, SSIS, and KingswaySoft, and include work on integration between the BOSS appointment system and Dynamics 365 CE and on patient record deduplication. Those Dynamics program components and stated Data Migration and ETL skills indicate an existing integration and master data capability that informed data migration, master data consolidation, and API integration patterns for Dynamics projects at Bupa.
Governance and delivery practices reflected centralized finance controls and iterative development, with Bupa applying Agile delivery methods to its Dynamics initiatives. Governance emphasis was on financial process standardization, data quality and master data discipline to support regulatory reporting and operational consistency across finance and procurement functions.
|
Bupa HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature ATS | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, Bupa implemented Avature ATS as its Applicant Tracking System. Avature ATS is deployed on Bupa's public careers portal and is used as the ATS on their website at https://bupa.avature.net/talentcommunity.
The implementation centralizes job posting and candidate capture through career-site integration, consolidating candidate records into a searchable talent pool and supporting configurable recruitment workflows and pipeline stage management. Functional modules in use align with Applicant Tracking System capabilities, including branded candidate experience, application form management, interview scheduling support, status tracking and hiring workflow automation, with configuration and governance managed by Bupa's recruitment operations and talent acquisition teams.
|
 |
|
|
Benefits Administration | HCM |
|
2019 | 2019 |
|
|
|
|
|
Candidate Relationship Management | HCM |
|
2019 | 2019 |
|
|
|
|
|
Compensation Management | HCM |
|
2019 | 2019 |
|
|
|
|
|
Core HR | HCM |
|
2018 | 2018 |
|
|
|
|
|
Employee Recognition and Rewards Management | HCM |
|
2021 | 2021 |
|
|
|
|
|
Learning and Development | HCM |
|
2017 | 2017 |
|
|
|
|
|
Learning and Development | HCM |
|
2022 | 2022 |
|
|
|
|
|
Payroll | HCM |
|
2018 | 2018 |
|
|
|
|
|
Performance and Goal Management, Employee Experience | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2016 | 2016 |
|
|
|
|
|
Talent Management | HCM |
|
2019 | 2019 |
|
|
|
|
|
Workforce Management | HCM |
|
2017 | 2017 |
|
Bupa ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Platform | Business Process Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Bupa implemented Pega Platform as part of a Business Process Management initiative to shift from a private health insurance oriented model toward integrated healthcare provisioning. The adoption of Pega Platform was scoped to unify customer engagement and service delivery across multiple business units and regulatory markets.
Bupa deployed Pega Customer Decision Hub on the Pega Platform to centralize customer decisioning, personalization and AI driven orchestration. Implementation activities included mapping a target state architecture to align business units around a common customer engagement engine and configuring decisioning rules and personalization capabilities to deliver hyper personalized health propositions.
The program integrated digital channels to enable seamless customer interactions and near end to end digital claims processing, and instrumented AI and automation to streamline operational workflows. Operational coverage included customer engagement, claims processing, product personalization and service delivery for offerings such as dental care, mental health programs and post maternal care across multiple regions.
Governance was organized around the target state architecture and the common engagement engine, with process redesign to support zero touch interactions and accelerated content delivery. Rollout emphasized embedding decisioning and automation into operational workflows and coordinating compliance and control across regulatory markets.
Bupa reported nearly 100% digital processing of claims with zero touch interactions becoming the norm, a 50% year over year improvement in engagement for personalized health programs, up to 50% reduction in time to market for personalized content and services, sustained high Net Promoter Scores in dental services, and returning over $1.3 billion to members in premiums for unrendered services during the COVID 19 pandemic.
|
|
|
|
|
Insurance Pricing and Rating Engine | ERP Services and Operations |
|
2019 | 2020 |
|
Bupa AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2019 | 2019 |
|
Bupa Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2018 | 2018 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2022 | 2022 |
|
Bupa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Bupa Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2015 | 2015 |
|
Bupa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2019 | 2019 |
|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2010 | 2010 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2015 | 2015 |
|
|
|
|
|
Sales Automation, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
Bupa ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Bupa TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Treasury Management | TRM |
|
2019 | 2019 |
|
Bupa PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Robotic Process Automation | PaaS |
|
2019 | 2019 |
|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
Bupa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
Bupa CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Bupa
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Group Customer Director | Director | Customer Service | |
|
|
|
B2B Marketing & Customer Director | Director | Marketing | |
|
|
|
Corporate Customer Engagement Executive | CXO | Customer Service | |
|
|
|
Director of Marketing and Customer Experience - Bupa UK | Director | Customer Service | |
|
|
|
Group Chief Information Officer | CXO | IT | |
|
|
|
Head of Customer Experience | Director | Customer Service | |
|
|
|
People Director | Director | HR | |
|
|
|
Strategic HR Business Partner | Manager | HR | |
|
|
|
Head HR | Director | HR | |
|
|
|
Chief People & Procurement Officer | CXO | Procurement | |
|
|
|
People Director | Director | HR | |
|
|
|
People Director | Director | HR | |
|
|
|
Salesforce Administrator | Manager | Marketing | |
|
|
|
Salesforce Administrator | Manager | Marketing | |
|
|
|
Chief Commercial Actuary | CXO | Operations | |
|
|
|
Head of Pricing Risk | Director | Operations | |
|
|
|
Director of Pricing | Director | Operations | |
|
|
|
Chief Actuary | CXO | Operations | |
|
|
|
Head of Pricing Innovation | Director | Operations | |
|
|
|
Director of Underwriting and Consumer Pricing | Director | Operations | |
|
|
|
Head of Strategic Pricing & Underwriting | Director | Operations | |
|
|
|
Group Chief Actuary | CXO | Operations | |
|
|
|
Head of Digital Transformation and Experience | Director | IT | |
|
|
|
Transformation & Change Director | Director | IT | |
|
|
|
Head of Automation and Continuous Improvement | Director | IT | |
|
|
|
Change & Transformation Delivery Lead | Manager | IT | |
|
Apps Being Evaluated by Bupa Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bupa IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bupa digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Bupa Technographics
Bupa is a Insurance organization based in United Kingdom,
with around 87132 employees and annual revenues of $21.70 billion.
Bupa operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Avature ATS and Pega Platform,
covering areas like ERP Financial, Applicant Tracking System and Business Process Management.
Bupa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Avature and Pegasystems.
Bupa recently adopted applications including
Docebo LMS in 2022, Microsoft Power BI in 2022 and Reward Gateway Employee Reward and Recognition in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bupa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bupa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bupa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.