Ascoli Piceno, 63100,
Italy
C.I.A.M Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by C.I.A.M and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 C.I.A.M employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that C.I.A.M has purchased the following applications: PayPlug for Payment Processing in 2022, Smartsupp.com for Chatbots and Conversational AI in 2021, PrestaShop for eCommerce in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems C.I.A.M is running and its propensity to invest more and deepen its relationship with PayPlug , Smartsupp.com , PrestaShop or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing C.I.A.M revenues, which have grown to $77.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for C.I.A.M intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPlug | Legacy | PayPlug | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, C.I.A.M implemented PayPlug on its public website to manage online checkout payments. C.I.A.M is an Italy-based distribution company with approximately 500 employees and reported revenue of 77,000,000, the deployment targets the e-commerce payment channel and centralizes web transaction capture.
The implementation leverages PayPlug to provide core Payment Processing capabilities, including online card acceptance, hosted payment pages, tokenization of payment credentials, and standard payment authorization and capture workflows. Configuration work focused on checkout integration, secure form embedding or redirection, and handling payment event notifications for downstream processing.
Operational scope for PayPlug is the website e-commerce function, with direct impact on sales and finance business functions responsible for transaction acceptance, reconciliation, settlements, and refunds. Payment event streams from PayPlug are routed into internal reconciliation and order management workflows to ensure transaction status alignment.
Governance and process changes established finance ownership for settlements and chargeback handling, while e-commerce technical owners manage the live payment pages and webhook subscriptions. PayPlug Payment Processing now serves as C.I.A.M's primary online payment capture layer for web transactions.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PrestaShop | Legacy | PrestaShop | eCommerce | eCommerce | n/a | 2012 | 2012 |
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eCommerce | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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