Stockholm, 111 35,
Sweden
Cabonline Technographics
Cabonline Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cabonline and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Cabonline employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cabonline has purchased the following applications: PayPal Braintree for Payment Processing in 2019, Microsoft 365 for Collaboration in 2016, FreshDesk Customer Support for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cabonline is running and its propensity to invest more and deepen its relationship with PayPal , Microsoft , Netigate or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cabonline revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cabonline intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cabonline Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Cabonline implemented PayPal Braintree for Payment Processing on its public website. The deployment uses PayPal Braintree as the web payment gateway to capture card and PayPal transactions through an embedded checkout flow, leveraging tokenization and standard Payment Processing controls to limit merchant PCI scope. PayPal Braintree is used to handle customer payments and electronic billing within Cabonline's online payment flows.
Operational coverage centers on the corporate website payment layer and related billing activities, aligning Payment Processing with finance and customer service functions. The implementation follows a web-hosted integration model and emphasizes Payment Processing capabilities such as secure payment authorization, card tokenization, and hosted checkout flows to manage online payments for Cabonline.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Cabonline implemented Microsoft 365 to deliver Collaboration capabilities and to surface Microsoft productivity features on its public website. The implementation targeted a centrally managed cloud Microsoft 365 tenant for a 150 person professional services organization, aligning collaboration tooling with corporate communications and web-based content publishing.
Configuration focused on cloud-hosted email, document collaboration and site backed content management using Microsoft 365, enabling shared document libraries, version control and team collaboration workflows consistent with Collaboration applications. Operational scope included corporate functions such as customer service, operations and finance, with governance centered on centralized administration, role based user provisioning and content publishing workflows that link employee collaboration to the company website.
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Cabonline implemented FreshDesk Customer Support to centralize web-originated customer inquiries. The deployment uses FreshDesk Customer Support as the primary Customer Support application surfaced on Cabonline's corporate website, aligning the tool with the company service desk and customer-facing workflows.
The implementation focuses on core ticketing and web channel capture, routing website-submitted requests into organized ticket queues and agent workspaces. Configuration includes standard Customer Support capabilities such as knowledge base self-service, automated ticket assignment and escalation rules, canned responses, SLA orchestration, and tag based workflow classification to support case triage and agent collaboration.
Operational ownership sits with Cabonline's centralized support function and touches customer service and operations teams, with administration maintained by internal support managers and supervisors. The rollout emphasizes channel consolidation through the website, role based agent access, and formalized ticket triage and escalation processes to embed FreshDesk into daily customer service operations.
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Cabonline
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cabonline Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||