Calabrio
241 North 5th Avenue | Suite 1200,
Minneapolis, 55401, MN,
United States
Minneapolis, 55401, MN,
United States
1 855-784-2807
Professional Services
Calabrio Technographics
Calabrio Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Calabrio and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 770 Calabrio employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Calabrio has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Calabrio is running and its propensity to invest more and deepen its relationship with Salesforce , Drift , AssemblyAI or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Calabrio revenues, which have grown to $237.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Calabrio intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Calabrio Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Calabrio deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to support web-based customer engagement. Salesforce Chat is Calabrio's implemented solution within the Chatbots and Conversational AI category, providing a real-time web chat widget and an agent-facing console hosted on the Salesforce platform. The implementation focuses on live chat routing, presence and session management, transcript capture, and canned response templates to accelerate agent response times. Configuration work included chat button placement on web pages, session timeout settings, and routing rules mapped to site entry points and conversational queues.
Operational scope emphasizes customer-facing support and sales engagement workflows, with agents using the Salesforce Chat console inside the Salesforce environment for concurrent sessions and scripted interactions. Governance was established through platform administration to control chat routing rules, user presence, security settings, and transcript retention policies. The deployment aligns conversational handling with existing Salesforce records and agent workflows native to the Salesforce platform, embedding real-time chat as a consistent element of Calabrio's web support architecture.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Speech Recognition AI | AI-Powered Application |
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2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, Calabrio implemented Cisco Webex Meetings in an Audio Video and Web Conferencing capacity on its public website. The deployment embeds Cisco Webex Meetings meeting join and scheduling capabilities into site workflows, enabling browser based video and audio conferencing, screen sharing, and participant management consistent with the category. Configuration focused on standard Webex Meetings orchestration features that support meeting invitations, attendee controls, and web based join flows.
Operational coverage spans customer facing engagement and internal collaboration across Calabrio professional services teams, with the conferencing layer surfaced directly on corporate pages to support demos, client workshops, and remote meetings. Governance work centered on access control, scheduling policies, and embedding meeting widgets into web pages to align conferencing workflows with customer engagement processes. This implementation establishes the relationship Calabrio Cisco Webex Meetings Audio Video and Web Conferencing for both external customer interactions and internal meeting functions.
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Collaboration | Collaboration |
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2015 | 2015 |
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Event Management | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 Calabrio implemented DocuSign eSignature as a Digital Signature on its public website. DocuSign eSignature, classified in the Digital Signing category, is deployed to capture electronic signatures for customer and partner agreements initiated through Calabrio.com.
The implementation leverages core Digital Signing capabilities typical of web-embedded signing flows, including document templates, signer authentication, envelope management, and audit trail capture to support legally enforceable signatures. DocuSign eSignature is configured to operate as the front-end signing mechanism for externally facing contract and consent workflows, with centralized template and signature policy control assigned to legal and commercial process owners to reduce ad hoc routing and ensure consistent signature governance.
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Calabrio
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Apps Being Evaluated by Calabrio Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Calabrio Technographics
Calabrio is a Professional Services organization based in United States,
with around 770 employees and annual revenues of $237.0 million.
Calabrio operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Cisco Webex Meetings and DocuSign eSignature,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Digital Signing.
Calabrio has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Cisco Systems and DocuSign.
Calabrio recently adopted applications including
AssemblyAI in 2025, Drift AI Chatbot in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Calabrio’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Calabrio’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Calabrio technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.