Callbox
4924 Balboa Blvd., #353,
Encino, 91316, CA,
United States
Encino, 91316, CA,
United States
1 888-810-7464
Professional Services
Callbox Technographics
Callbox Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Callbox and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Callbox employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Callbox has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2021, Zoom for Audio Video and Web Conferencing in 2021, Zoominfo Platform for Account Based Marketing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Callbox is running and its propensity to invest more and deepen its relationship with Drift , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Callbox revenues, which have grown to $58.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Callbox intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Callbox Tech Stack and Enterprise Applications
Callbox AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Callbox implemented Drift AI Chatbot on its website as its primary conversational interface. The deployment positions Drift AI Chatbot within Callbox's front-end digital engagement stack to handle inbound visitor interactions on the public site, supporting marketing and sales engagement workflows under the Chatbots and Conversational AI category.
The implementation configures Drift AI Chatbot to perform conversational lead capture and automated qualification using intent classification and contextual response playbooks. Configuration work focused on scripted qualification flows, dynamic response templates, and calendar booking workflows to accelerate handoffs to human agents when required. These functional modules follow common Chatbots and Conversational AI patterns for real-time visitor engagement and qualification.
Operationally the Drift AI Chatbot is scoped to website visitor flows, serving demand generation and sales development processes rather than internal HR or back office functions. Governance decisions established content ownership and conversational playbook maintenance with marketing, and escalation rules for chat handoffs to sales representatives. Ongoing operational tasks include iterative tuning of conversation flows and administration through the Drift management console.
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Callbox Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Callbox implemented Zoom as its Audio Video and Web Conferencing solution. Zoom is embedded on Callbox's website to provide web based meeting and webinar access for client engagement and remote collaboration across the company's teams, supporting scheduled meetings and on demand join flows.
The implementation is delivered via Zoom's cloud SaaS platform and surfaced through direct website integration, enabling meeting join buttons and registration pages on the public site. Functional capabilities in use align with Audio Video and Web Conferencing category workflows, including audio, video, screen sharing and meeting scheduling, and operational ownership is concentrated on customer facing engagement and digital channel management by IT and marketing teams.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Callbox CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2021 | 2021 |
In 2021, Callbox implemented the Zoominfo Platform on its website to support Account Based Marketing initiatives. The deployment places the Zoominfo Platform as a data and orchestration layer for website-driven account discovery and demand generation activities.
Configuration centered on standard Account Based Marketing capabilities, including account identification, audience segmentation, contact enrichment, intent signal capture, and orchestration of website-sourced prospects into downstream workflows. The Zoominfo Platform was instrumented to capture and append firmographic and contact data to inbound web leads, enabling prioritized routing and targeted engagement based on account-level attributes.
Integration work focused on embedding the Zoominfo Platform into the website lead capture and qualification flows, with operational coverage spanning marketing and sales functions. Governance controls emphasized list hygiene, consent handling, and rules-based handoff between marketing and sales to operationalize account-based workflows.
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CRM | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Callbox PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Callbox IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Callbox
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Callbox Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Callbox IT executives and key decision makers. This section highlights Callbox's latest recorded technology evaluations, including Jack Henry Banking SilverLake for Core Banking on 2026-01-30, Fiserv DNA Bank Platform for Core Banking on 2026-01-29, and Fiserv Precision Bank Platform for Core Banking on 2026-01-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Callbox digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-30 | Callbox | Evaluated | Jack Henry & Associates | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations |
| 2026-01-29 | Callbox | Evaluated | Fiserv | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations |
| 2026-01-23 | Callbox | Evaluated | Fiserv | Fiserv Precision Bank Platform | Core Banking | ERP Services and Operations |
| 2025-11-06 | Callbox | Evaluated |
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ERP Financial | ERP |
| 2025-03-15 | Callbox | Evaluated |
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Core HR | HCM |
| 2025-01-16 | Callbox | Evaluated |
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ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Callbox Technographics
Callbox is a Professional Services organization based in United States,
with around 700 employees and annual revenues of $58.0 million.
Callbox operates a diverse technology stack with applications such as
Drift AI Chatbot, Zoom and Zoominfo Platform,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Account Based Marketing.
Callbox has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Drift, Zoom Video Communications and Zoominfo.
Callbox recently adopted applications including
Servers.com Hosting in 2023, Slack Connect in 2022 and Hubspot CRM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Callbox’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Callbox’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Callbox technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.