Canal & River Trust
National Waterways Museum Ellesmere Port, South Pier Road, Ellesmere Port,
Cheshire, CH65 4FW,
United Kingdom
Cheshire, CH65 4FW,
United Kingdom
44 15 1355-5017
Non Profit
Canal & River Trust Technographics
Canal & River Trust Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Canal & River Trust and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1729 Canal & River Trust employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Canal & River Trust has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2011, Microsoft 365 for Collaboration in 2015, Twilio Segment for Customer Data Platform in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Canal & River Trust is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Twilio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Canal & River Trust revenues, which have grown to $274.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Canal & River Trust intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Canal & River Trust Tech Stack and Enterprise Applications
Canal & River Trust ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2011 | 2012 |
In 2011, Canal & River Trust implemented SAP ERP ECC 6.0 as its ERP Financial corporate system. The deployment became the backbone for corporate finance and administrative processes, supported by an internal Senior SAP Business Analyst responsible for ongoing support and maintenance.
As Senior SAP Business Analyst from Oct 2010 to Jan 2013 the role focused on leading development and business acceptance for the SAP Portal and on developing business functions to drive process improvements and business efficiencies. Configuration and functional stewardship emphasized designated SAP modules consistent with an ERP Financial environment, including financial accounting, procurement workflows and operational reporting, combined with end user training and support to guarantee business acceptance.
Implementation governance was organized through an ICT plan and a structured development program that ensured support and development of SAP ERP ECC 6.0, with SAP and IT projects managed to specification, on time and to budget. Operational duties included patching programs and execution of quality assurance plans, and the analyst was responsible for building partner relationships with third party suppliers to support system extension and interfaces.
Change management compliance and formal quality assurance processes were enforced as part of project governance to control rollouts and secure business acceptance. The Senior SAP Business Analyst reported successful management of multiple IT developments and projects while maintaining stability of the SAP ERP ECC 6.0 ERP Financial environment across the corporate organization.
|
Canal & River Trust Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Canal & River Trust implemented Microsoft 365 to provide enterprise Collaboration capabilities across its organisation. Microsoft 365 is referenced on the Canal & River Trust website and was provisioned to support a staff population of 1,729 operating in the United Kingdom, positioning the application as the primary Collaboration platform for internal communications and document sharing.
The Microsoft 365 deployment emphasizes core Collaboration modules common to the suite, including Exchange Online for corporate email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous collaboration, and OneDrive for individual file sync and storage. Governance on the tenant was structured around centralized user provisioning, role based access controls, and information governance policies to manage document lifecycle and external sharing, and the implementation covered business functions such as communications, fundraising, volunteer coordination, and operational teams.
|
Canal & River Trust CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Segment | Customer Data Platform | CRM | n/a | 2020 | 2020 |
In 2020, Canal & River Trust implemented Twilio Segment on its public website. The Twilio Segment deployment functions as the organisation's Customer Data Platform, centralising web event capture and user identity stitching for online visitors to the Canal & River Trust site.
The implementation uses a browser-side tracking library to instrument page views and custom events, enforce an event taxonomy, and execute client-side identity resolution and consent gating workflows. Twilio Segment is configured to normalize and forward collected event streams to downstream analytics and CRM endpoints as configured by Canal & River Trust, supporting audience segmentation and digital engagement use cases. Governance responsibilities are organised around the digital engagement and marketing teams, who maintain tagging standards and data quality controls for web-sourced customer data.
|
|
|
|
|
Customer Engagement | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
Canal & River Trust Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2012 | 2012 |
|
Canal & River Trust PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
Canal & River Trust IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Canal & River Trust
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Human Resources Director | Director | HR | |
|
|
|
Head of IT | Director | IT | |
|
|
|
Head Of Customer Service Support | Director | Customer Service | |
|
|
|
IT Operations Manager | Manager | IT | |
|
|
|
Finance Director | Director | Finance | |
|
|
|
IT Programme Manager | Manager | IT | |
|
Apps Being Evaluated by Canal & River Trust Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Canal & River Trust IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Canal & River Trust digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Canal & River Trust Technographics
Canal & River Trust is a Non Profit organization based in United Kingdom,
with around 1729 employees and annual revenues of $274.0 million.
Canal & River Trust operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Microsoft 365 and Twilio Segment,
covering areas like ERP Financial, Collaboration and Customer Data Platform.
Canal & River Trust has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Microsoft and Twilio.
Canal & River Trust recently adopted applications including
Twilio Segment in 2020, Zendesk Service in 2019 and Adobe Marketo in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Canal & River Trust’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Canal & River Trust’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Canal & River Trust technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.