Candeal
152 King St. East Suite 400,
Toronto, M5A 1J3, ON,
Canada
Toronto, M5A 1J3, ON,
Canada
n/a
Banking and Financial Services
Candeal Technographics
Candeal Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Candeal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Candeal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Candeal has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Salesforce Pardot for Marketing Automation in 2017, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Candeal is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Candeal revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Candeal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Candeal Tech Stack and Enterprise Applications
Candeal Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Candeal implemented Cisco Webex Meetings and embedded the Cisco Webex Meetings experience on its corporate website. The deployment leverages Cisco Systems cloud-hosted conferencing to provide Audio Video and Web Conferencing capabilities for both client-facing appointments and internal virtual meetings. Configuration included standard conferencing modules such as scheduled meetings, real-time video and audio, screen sharing, and session recording, aligned with typical Audio Video and Web Conferencing functionality. The implementation explicitly places the full Cisco Webex Meetings product on public-facing pages to initiate and host web sessions.
Operational scope reflects a small corporate footprint, with account-level administration, user provisioning, and meeting policy controls managed centrally for the 50-employee Canadian financial firm. Integrations beyond the website embedding are not specified in source material, so integration commentary is limited to the public-facing Webex embedding noted. Governance appears focused on simple rollout and administration, with provisioning, access control, and meeting policy configuration supporting client engagement and internal collaboration workflows. The narrative centers on the structural placement of Cisco Webex Meetings as the primary Audio Video and Web Conferencing channel for Candeal.
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Candeal CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Pardot | Marketing Automation | CRM | n/a | 2017 | 2017 |
In 2017, Candeal implemented Salesforce Pardot as its Marketing Automation platform, deploying Salesforce Pardot on the company website to instrument prospect activity and capture inbound leads. Candeal configured the Marketing Automation solution to support marketing and sales operations across its Canadian business, establishing the relationship Candeal Salesforce Pardot Marketing Automation for lead capture and nurture.
The implementation focused on standard Marketing Automation modules, including website tracking code, form and landing page instrumentation, email templates and automated nurture sequences, lead scoring and segmentation, and prospect activity tracking. Salesforce Pardot was configured for automation rules and dynamic lists to enable programmatic segmentation and targeted email workflows consistent with marketing automation best practices.
Operational coverage centered on the marketing and sales functions, with captured prospects routed into internal sales workflows and contact lists for follow up. The deployment was website-first, meaning most prospect signals originate from web interactions and are processed by Pardot for qualification and routing, supporting both demand generation and sales lead management processes.
Governance was established under the marketing organization, with configuration control over automation rules, scoring models, email approval, and data retention policies appropriate to a Banking and Financial Services environment. Rollout and change management were scaled to a 50-person company, emphasizing training for marketing users, staged activation of automation rules, and controls for prospect data handling and compliance.
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Candeal ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
Candeal implemented Atlassian Jira Service Desk in 2021. The deployment exposes Atlassian Jira Service Desk as a website embedded customer facing service portal on Candeal's public site, supporting IT Service Management for the organization. The implementation targets a Canada headquartered banking and financial services firm of about 50 employees, positioning the application as the primary incident and request intake channel.
Configurations reflect core IT Service Management capabilities, including ticketing and request management, incident handling, service catalog driven request types, SLA definitions and automation of common workflows. The deployment includes a knowledge base and user facing request portal, with custom workflows and forms to capture banking specific service requests. Administrators configured role based access and permission schemes to separate customer portal access from internal agent views.
Operational scope centers on IT operations and customer support teams, with the service portal surfaced on the corporate website to handle external and internal tickets. Governance uses centralized ticket routing and approval workflows to align with existing service processes, and change control is enforced through Jira Service Desk project permissions and workflow states.
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Candeal IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Candeal CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Candeal
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Candeal Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Candeal IT executives and key decision makers. This section highlights Candeal's latest recorded technology evaluations, including Helios Data for Data Management Platform on 2026-06-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Candeal digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-06-24 | Candeal | Evaluated | Helios Data | Helios Data | Data Management Platform | CRM |
FAQ - APPS RUN THE WORLD Candeal Technographics
Candeal is a Banking and Financial Services organization based in Canada,
with around 50 employees and annual revenues of $5.0 million.
Candeal operates a diverse technology stack with applications such as
Cisco Webex Meetings, Salesforce Pardot and Atlassian Jira Service Desk,
covering areas like Audio Video and Web Conferencing, Marketing Automation and IT Service Management.
Candeal has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Salesforce and Atlassian.
Candeal recently adopted applications including
Slack Connect in 2022, Salesforce Sales Cloud in 2022 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Candeal’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Candeal’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Candeal technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.