Canon UK
5 The Square Stockley Park,
Uxbridge, UB11 1ET,
United Kingdom
Uxbridge, UB11 1ET,
United Kingdom
44 18 9564-8000
Manufacturing
Canon UK Technographics
Canon UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Canon UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Canon UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Canon UK has purchased the following applications: Oracle JD Edwards EnterpriseOne for ERP Financial in 2007, YunoJuno Platform for Talent Sourcing in 2020, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Canon UK is running and its propensity to invest more and deepen its relationship with Oracle , MobileXpense , YunoJuno or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Canon UK revenues, which have grown to $343.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Canon UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Canon UK Tech Stack and Enterprise Applications
Canon UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne | ERP Financial | ERP | n/a | 2007 | 2007 |
In 2007, Canon UK implemented Oracle JD Edwards EnterpriseOne for ERP Financial to centralize its corporate finance operations in the United Kingdom. Oracle JD Edwards EnterpriseOne served as the primary ERP Financial platform for Canon UK, providing the transactional backbone for general ledger, accounts receivable and accounts payable processing within the company finance organization.
The JD Edwards EnterpriseOne deployment was configured with standard ERP Financial functional modules including general ledger, accounts receivable, accounts payable and cash management, and it incorporated receivables processing automation and workflow routing for invoice handling. Configuration emphasized receivables controls, invoice dispute flags and collections workflows, aligning finance processes to enable structured financial close and cash application procedures.
Canon UK integrated CreditForce with its Oracle OneWorld ERP Software, going live with CreditForce on 8 Mar 2016. CreditForce was implemented to support Collections and to provide a Customer Service module used to process invoices in Dispute or Query, with interfaces to the ERP Financial accounts receivable ledger to synchronize dispute status and cash application records. The integration created case-level tracking for disputed invoices and connected collector activity to receivables balances in JD Edwards EnterpriseOne.
Operational ownership and usage spanned Canon UK finance, collections and customer service teams, with governance focused on dispute resolution workflows and reconciled AR ledgers inside the ERP Financial system. Day to day operation relied on the combined JD Edwards EnterpriseOne and CreditForce configuration to manage collections, customer queries and invoice dispute processes within Canon UK.
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Expense Management | ERP |
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2004 | 2004 |
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Canon UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| YunoJuno | Legacy | YunoJuno Platform | Talent Sourcing | HCM | n/a | 2020 | 2020 |
In 2020, Canon UK joined the YunoJuno Platform to centralise freelance sourcing for its creative teams. The engagement targeted HR/Talent and procurement workflows across EMEA, consolidating contingent talent procurement under a single Talent Sourcing platform.
Canon configured the YunoJuno Platform to provide a centralised directory of vetted freelancers, improve visibility over freelance spend, and accelerate payments. Implemented capabilities included freelancer onboarding and vetting, supplier directory management, spend reporting and requisition workflows aligned with HR and procurement functional processes.
Operational coverage extended across EMEA with creative teams, HR and procurement using the YunoJuno Platform to coordinate sourcing, approvals and payment requests. The deployment centralized governance for contingent workforce selection, enabling consistent supplier standards, procurement oversight and clearer auditability of freelance engagements.
Canon reported a 75% reduction in time to hire, faster payments and a centralised directory of vetted freelancers with reported approximately 70% savings in recruitment fees. These outcomes reflect the YunoJuno Platform acting as a Talent Sourcing hub for Canon UK’s contingent creative talent management.
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Canon UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Canon UK implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment addresses Chatbots and Conversational AI use cases to support online customer service and inbound web inquiries for Canon's United Kingdom operations.
The implementation configures Salesforce Chat (formerly Salesforce Live Agent) to provide a web chat widget with agent-assisted conversations, proactive chat invitations, routing rules for initial triage, session transcript capture, and canned responses to accelerate handling of common queries. Configuration emphasizes real-time messaging, chat session ownership, and scripted response libraries consistent with Chatbots and Conversational AI functionality.
Operational coverage focuses on Canon UK customer service teams within the United Kingdom, where chat routing and escalation workflows are used to triage web-originated inquiries to specialist groups. Governance is centered on support operations managing routing rules, transcript retention and chat response templates, enabling standardized agent workflows for web-based customer interactions.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Canon UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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Canon UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2011 | 2011 |
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Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Canon UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Canon UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2015 | 2015 |
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CRM | CRM |
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2015 | 2015 |
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Customer Engagement, Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2016 | 2016 |
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Canon UK EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2020 | 2020 |
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Canon UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2017 |
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Canon UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Canon UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Manager | Manager | HR | |
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Senior Manager Human Resources | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Finance Controller | Director | Finance | |
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Financial Planning and Analysis Manager | Manager | Finance | |
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Strategic & Enterprise Account Director financial services | Director | IT | |
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Finance Director | Director | Finance | |
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Senior Finance Business Partner | Manager | Finance | |
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CIO | CXO | Finance | |
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Senior Finance Business Partner - CIG & Support | Manager | Finance | |
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Accounts Payable Business Consultant | Manager | Finance | |
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Operations Excellence Director, Business Information Services Europe | Director | IT | |
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EMEA Digital Operations Director | Director | IT | |
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Digital IT Director | Director | IT | |
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EMEA Contact Centre Operations Manager | Manager | Customer Service | |
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Customer Experience Management | CXO | Customer Service | |
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EMEA CRM & Data Analytics Senior Manager | Manager | IT | |
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Head of Customer Experience (CX Lead) & Special Projects | Director | Customer Service | |
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Senior Head of Customer & Channel Marketing | Director | Marketing | |
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Apps Being Evaluated by Canon UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Canon UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Canon UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Canon UK Technographics
Canon UK is a Manufacturing organization based in United Kingdom,
with around 2000 employees and annual revenues of $343.0 million.
Canon UK operates a diverse technology stack with applications such as
Oracle JD Edwards EnterpriseOne, YunoJuno Platform and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Talent Sourcing and Chatbots and Conversational AI.
Canon UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, YunoJuno and Salesforce.
Canon UK recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2021, CrownPeak DXP in 2021 and AdRoll in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Canon UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Canon UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Canon UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.