Capita
2 Kingdom Street First Floor Paddington,
London, W2 6BD,
United Kingdom
London, W2 6BD,
United Kingdom
44 20 7654-2399
Professional Services
Capita Technographics
Capita Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Capita and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 34500 Capita employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Capita has purchased the following applications: Tungsten InvoiceAgility for AP Automation in 2017, Workday Absence Management for Absence and Leave Management in 2018, Sopra Evolan for Core Banking in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capita is running and its propensity to invest more and deepen its relationship with Tungsten Automation , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capita revenues, which have grown to $3.13 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capita intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Capita Tech Stack and Enterprise Applications
Capita ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Tungsten InvoiceAgility | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017 Capita deployed Tungsten AP automation across its United Kingdom operations to automate Finance and purchase to pay processes, the public case references Tungsten Process Director and ReadSoft as core components of the deployment. Tungsten InvoiceAgility is inferred from the case material as the consolidated AP Automation layer responsible for capture and e invoice network capabilities that align with the referenced components.
The implementation concentrated on automated invoice capture, optical character recognition and validation, and workflow orchestration for purchase to pay processing, aligning with AP Automation functional workflows for supplier invoice intake, three way matching and approval routing. Deployment scope covered Finance and P2P operations across UK business units, with the solution architecture centered on Tungsten Process Director and ReadSoft capture modules feeding centralized AP processing. The publicly stated outcome included a reduction in cost per invoice of approximately 70 percent and substantial annual savings as reported in the case study.
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ERP Financial | ERP |
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2007 | 2007 |
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ERP Financial | ERP |
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2018 | 2020 |
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ERP Financial | ERP |
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2019 | 2020 |
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ERP Financial | ERP |
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2019 | 2019 |
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Expense Management | ERP |
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2012 | 2012 |
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Expense Management | ERP |
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2018 | 2018 |
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Capita HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | PwC | 2018 | 2021 |
In 2018, Capita implemented Workday Absence Management to centralize absence recording and approvals for its workforce in the United Kingdom, using the Workday Absence Management application within the Absence and Leave Management category. The deployment established a single system of record for leave for roughly 34,500 employees in the professional services business, aligning company leave types with Workday configuration and approval workflows.
Configuration focused on two primary absence category models, Leave of Absence for longer term absences and Time Off for shorter term absences. The implementation configured employee self service request workflows and manager approval routing, and defined a leave taxonomy that includes maternity, parental, long term sickness, annual leave, jury service and short term sickness, all recorded and monitored inside Workday.
Operational use is centered on employees submitting requests and managers approving or processing requests on behalf of staff, reflecting the stated governance where most leave types are employee requested but managers can act on behalf of employees when required. The solution supports absence recording and monitoring as part of HR operational processes across Capita in the United Kingdom, with controls to capture leave reason and duration consistently in Workday.
PwC served as the implementation partner for the Workday Absence Management deployment, advising on configuration and rollout. Governance elements emphasized manager approval workflows and consistent use of Workday as the authoritative absence ledger, with process changes to ensure leave reasons are entered and tracked through the configured Workday Absence Management flows.
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Core HR | HCM |
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2018 | 2021 |
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Employee Engagement | HCM |
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2023 | 2023 |
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Employee Engagement | HCM |
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2017 | 2018 |
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HR Service Delivery | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2018 | 2021 |
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Payroll | HCM |
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2012 | 2013 |
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Payroll | HCM |
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2022 | 2023 |
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Recruiting | HCM |
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2025 | 2025 |
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Recruiting | HCM |
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2008 | 2008 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2021 |
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Talent Assessment | HCM |
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2017 | 2017 |
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Talent Assessment | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2018 | 2021 |
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Workforce Management | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2019 | 2019 |
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Capita ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SBS (ex-Sopra Banking Software) | Legacy | Sopra Evolan | Core Banking | ERP Services and Operations | n/a | 2010 | 2011 |
In 2010, Capita implemented Sopra Evolan as a loan servicing platform for Capita Asset Services. Sopra Evolan is a Core Banking application deployed to support commercial mortgage servicing across the United Kingdom and Ireland.
The deployment centered on lending and servicing functionality, with the project using Evolan Loans lending and loan servicing capabilities to manage commercial mortgage accounts. Configuration work emphasized loan lifecycle management, contract terms, payment schedules and servicing event processing consistent with a Core Banking lending stack.
Architecturally the implementation established a centralized loan servicing platform to support regional servicing operations in the UK and Ireland, providing a single system of record for commercial mortgage portfolios. The platform supported operational workflows for loan administration, servicing exceptions and account accounting, aligning servicing processes with the applications transaction processing and servicing modules.
Operational rollout migrated approximately 800 complex commercial loans and the system went live on 21 March 2011, delivering faster time to value according to project communications. The program consolidated servicing activities under the Sopra Evolan platform and required coordinated cutover and operational runbook updates for lending operations and servicing teams.
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Capita AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2020 | 2020 |
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Capita AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Intelligent Process Automation | AI-Powered Application |
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2017 | 2017 |
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Capita Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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PBX, VoiP and Phone Systems | Collaboration |
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2017 | 2017 |
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Capita Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2016 | 2016 |
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Enterprise Content Management | Content Management |
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2011 | 2011 |
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Intelligent Document Processing | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Capita CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2017 | 2018 |
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Call Center | CRM |
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2014 | 2015 |
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Call Center | CRM |
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2014 | 2015 |
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Call Center | CRM |
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2016 | 2016 |
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Call Center | CRM |
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2020 | 2021 |
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Call Center | CRM |
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2025 | 2025 |
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Call Tracking and Recording | CRM |
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2014 | 2015 |
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CRM | CRM |
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2014 | 2014 |
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CRM | CRM |
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2006 | 2006 |
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CRM | CRM |
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2018 | 2019 |
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Customer Engagement | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Capita EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2015 | 2015 |
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Capita ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Capita PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Capita TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2017 | 2018 |
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Capita PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2014 | 2015 |
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Apps Development | PaaS |
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2019 | 2019 |
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Capita IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2010 | 2011 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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1994 | 1994 |
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Capita CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Capita
| First Name | Last Name | Title | Function | Department | Phone | |
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Training & Business Development Director | Director | Sales | |
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Training Manager | Manager | HR | |
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Head of People Management & Development | Director | HR | |
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Procurement Manager | Manager | Procurement | |
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Chief Information Officer | CXO | IT | |
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Finance Director | Director | Finance | |
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Group Director - Strategic Business Development | Director | Finance | |
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Divisional Finance Director - Local Government, Health and Property | Director | Operations | |
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Director, Group IT | Director | Finance | |
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Interim Group Travel Procurement Manager | Manager | Procurement | |
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Senior Divisional Finance Director; Capita | Director | Finance | |
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IT Director | Director | IT | |
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Joint Chief Operating Officer | CXO | Finance | |
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IT Services Director | Director | IT | |
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Chief People Officer | CXO | HR | |
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Head of Insights and Analytics | Director | Finance | |
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Chief Transformation Officer | CXO | Finance | |
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Managing Director - Telecommunications, Media and Technology CX | Director | Customer Service | |
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Multi Channel Customer Journey Optimisation Manager | Manager | Customer Service | |
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Head of Customer Experience and Solution Design | Director | Customer Service | |
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Call Center Manager | Manager | Customer Service | |
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Head of Customer Services | Director | Customer Service | |
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Head of HR | Director | HR | |
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Recruiting Operations Manager | Manager | HR | |
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Head of Resourcing | Director | Procurement | |
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Senior Talent Acquisition Partner - Capita Senior Talent AcquisitionTeam | Manager | HR | |
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Global Director of Talent Acquisition | Director | HR | |
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Chief People Officer | CXO | HR | |
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Head of Regional Recruiting Operations | Director | HR | |
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Recruitment Business Partner | Manager | HR | |
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Head of Product | Director | Finance | |
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Head of Development - Capita One | Director | Finance | |
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Head Of Engineering | Director | Finance | |
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Junior Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Capita Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Capita IT executives and key decision makers. This section highlights Capita's latest recorded technology evaluations, including Worldline E-Payments for Payment Processing on 2026-01-26, Elasticsearch for Database Management, Open-Source Database on 2025-02-26, and Microsoft Power Apps for Apps Development on 2025-01-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Capita digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-01-26 | Capita | Evaluated | Worldline | Worldline E-Payments | Payment Processing | ERP |
| 2025-02-26 | Capita | Evaluated | Elasticsearch | Elasticsearch | Database Management, Open-Source Database | IaaS |
| 2025-01-23 | Capita | Evaluated | Microsoft | Microsoft Power Apps | Apps Development | PaaS |
| 2024-08-21 | Capita | Evaluated |
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Utilities ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Capita Technographics
Capita is a Professional Services organization based in United Kingdom,
with around 34500 employees and annual revenues of $3.13 billion.
Capita operates a diverse technology stack with applications such as
Tungsten InvoiceAgility, Workday Absence Management and Sopra Evolan,
covering areas like AP Automation, Absence and Leave Management and Core Banking.
Capita has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tungsten Automation, Workday and SBS (ex-Sopra Banking Software).
Capita recently adopted applications including
HiredScore Recruiter AI in 2025, Genius Dialer in 2025 and Benefex Wrkit in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Capita’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Capita’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Capita technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.