Card Factory
Century House, Brunel Rd,
Wakefield, WF2 0XG,
United Kingdom
Wakefield, WF2 0XG,
United Kingdom
44 19 2483-9150
Retail
Card Factory Technographics
Card Factory Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Card Factory and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9100 Card Factory employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Card Factory has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, Reward Gateway Employee Reward and Recognition for Employee Recognition and Rewards Management in 2021, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Card Factory is running and its propensity to invest more and deepen its relationship with SAP , Edenred , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Card Factory revenues, which have grown to $735.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Card Factory intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Card Factory Tech Stack and Enterprise Applications
Card Factory ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2021 | 2022 |
Card Factory in 2021 selected and began a greenfield, end-to-end implementation of SAP S/4 HANA to replace a legacy ERP system. The program is framed as an ERP Financial deployment aligned to the retailer’s five-year business growth plan and is led by CIO David, who is executing the IT strategy for the vertically integrated business. Gary Jordan is engaged as Solution Architect from the finance and technical consulting function, indicating solution design and delivery oversight with explicit finance and technical consulting involvement. The implementation scope targets an enterprise-wide rollout across Card Factory’s retail estate of more than 1,000 stores in the UK and Ireland, positioning S/4 HANA as the standardized core for financial and ERP transactional processing.
|
Card Factory HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Edenred | Legacy | Reward Gateway Employee Reward and Recognition | Employee Recognition and Rewards Management | HCM | n/a | 2021 | 2021 |
In 2021, Card Factory deployed Reward Gateway Employee Reward and Recognition, implementing the Employee Recognition and Rewards Management application as a company-branded web portal. The deployment is accessible via Card Factory's Reward Gateway site at https://cardfactory.rewardgateway.co.uk/Authentication/Start and is presented within the retailer's website experience. The implementation covers the organisation's United Kingdom employee population of approximately 9,100 people, and is scoped to support HR-driven recognition and rewards workflows across stores and corporate functions.
Configuration emphasizes core Employee Recognition and Rewards Management capabilities typical for the category, including a rewards catalog, social recognition feeds, e-gift and voucher distribution, nomination and approval workflows, and an administrative console for policy and entitlement management. The Reward Gateway Employee Reward and Recognition portal is operated with company branding and role-based administration, with authentication handled through the hosted portal access flow. Operational ownership sits with HR and Internal Communications, supporting governance around award approvals, program configuration, and people operations reporting.
|
Card Factory AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Card Factory implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website to provide real-time web-based customer support. The deployment is described within the Chatbots and Conversational AI category and is configured as an embedded web chat widget that routes sessions to staffed agents during trading hours, emphasizing conversational workflows and live agent handoff.
Salesforce Chat was configured with session routing, presence-aware agent queues and transcript capture to support customer service workflows for the e-commerce and store support functions. The architecture centers on a browser-based chat client on the website, server-side routing rules in the Salesforce Chat application, and agent consoles for handling concurrent chats. Governance focused on workflow definitions for escalation, chat transcript retention and agent shift routing, with configuration and administration managed through the Salesforce Chat interface. The scope covers online customer service operations for Card Factory's UK web storefront.
|
Card Factory Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2021 | 2022 |
|
Card Factory Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Card Factory eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2020 | 2020 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2020 | 2020 |
|
Card Factory SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Warehouse Management | SCM |
|
2021 | 2022 |
|
Card Factory CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2019 | 2019 |
|
Card Factory IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Card Factory
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Card Factory Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Card Factory IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Card Factory digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Card Factory Technographics
Card Factory is a Retail organization based in United Kingdom,
with around 9100 employees and annual revenues of $735.0 million.
Card Factory operates a diverse technology stack with applications such as
SAP S/4 HANA, Reward Gateway Employee Reward and Recognition and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Employee Recognition and Rewards Management and Chatbots and Conversational AI.
Card Factory has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Edenred and Salesforce.
Card Factory recently adopted applications including
SAP S/4 HANA in 2021, Reward Gateway Employee Reward and Recognition in 2021 and SAP Analytics Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Card Factory’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Card Factory’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Card Factory technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.